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November 2023 by Kevin J
Kaylee helped me with my phone today.She greeted me as I walked in the door--that was a nice touch. And then she handled the problem successfully and it was done in a very short period of time.It was a SIM card issue. Thanks Kaylee!
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October 2023 by Dolores Mckenny
☆☆☆☆☆☆☆☆☆☆Alisha was very knowledgeable, pleasant and professional. Will be back and recommend her to friends and family...
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October 2023 by Morgan Jones
Michael did a phenomenal job!! All smiles and answered any questions I asked!! Very professional. 10/10!!
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September 2023 by Patricia Hollifield
The team at the Scottsboro, AL store was phenomenal. They were kind and considerate. The manager even made sure my transfer of data to the new phone was complete before I left. It did take a while to complete but that's to be expected. We even had a good conversation that distracted from the how long the transfer was taking. Easy transaction too.
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August 2023 by Wayne S.
Main problem is the service. I bout a $1,000 phone and then paid $60 for a screen protector. The salesperson was having problems getting all of the air bubbles out from under the protector. After 30 minutes it was closing time so I said I will bring it back the next day. The edges wouldn't stay down the next day so the manager pulled back the screen, wet it and handed it back. Said this isn't acceptable I would like a new one. Manager said we are out of them. Came back in a week. Still out of them. Few days later they put another one on and the same problem happened and I left very dissatisfied. I had to take screen protector off and after a few weeks I dropped by and they told my the warranty period had run out and they wanted $60 to put on a new one. I called there today and asked the name of the owner and they hung up. I called back and the manager answered and wasn't nice. I asked her if she spoke to all of her customers this way and she said only the rude ones. I asked what the store number is and she said it was on the door and hung up on me. Don't know how to resolve this with a manager that is Cleary not a people person. This was the first half of the problems I had visiting this store.
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July 2023 by Cathy Campbell
Michael was very kind and helpful and very professional 10/10
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March 2023 by Carol Allen
Brittany and Kaylee are wonderful. Thank you again
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February 2023 by leslie allison
Thank you Kaylee for being so kind and willing to help me!
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January 2023 by Ben Line
Brittany here in Scottsboro did such an amazing job. She was busy and by herself, yet still managed to trouble shoot my issues and solve them. Thank you SO much Brittany!
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January 2023 by Carlene Coffman
I always go to my scottsboro, al location for help they are the greatest on everything you need to ask or get fixed in a timely manner
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December 2022 by kristin white
I came in yesterday to get a upgrade for my mom and check on lowering my bill. From the moment I walked in Dylan was excellent at answering all my questions and helping me get the best out of my at&t service. I could not have asked for a more positive experience. Thanks Dylan ?
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December 2022 by mike moore
Great experience. Kaylee is a very valuable employee to ATandT. We are on the prepaid plan and got new phones, she set them up for us, as we are seniors and not tech savy. Her knowledge, professionalism made everything so easy. Her genuine kindness, courtesy and politeness made us feel as if we were family. Thank you Kaylee, ATandT is fortunate to have you as an associate.
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November 2022 by Taylor Finch Littles
Dylan did an awesome job assisting me with a phone trade in. I highly recommend him!
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November 2022 by Edd McKinney
Brittany is great! She helped me with fixing my phone with cleaning apps
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November 2022 by Teresa Brownfield
I saw something at this store that I thought was gone for every!!! Customer Service!!!! That's right people, you can really get Customers Service here!! It's not a thing of the past or gone in a basket lolThey really work here and all for you the customer. It's not a dream or a load of bull. They work really hard and do a wonderful job!! If you're in need of a phone or internet access then stop by and see the awesome stuff at AT&T Store today. They will work to make sure you are happy!!!
