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August 2024 by Kendel Burdett
Will not answer the phone at all.
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July 2024 by Jason Brown
If you like being sent creepy stalker-like photos of your home, then this is the insurance place for you. Not only are you mailing out countless sheets of paper, just adding to the garbage in landfills, but then you took it a step further and send me a picture of my own house. Sure, you got them from street view, but not once did you think “wow, this is some stalker level stuff”. Or even “hey, these people already live in this house, why would they need to see a picture of it”. Honestly, it is pretty off-putting, but now I know what it feels like to have some weirdo send me creepy mail, so I guess thanks for that?
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June 2024 by Christopher Lane
They have been an awesome friendly staff and helpful with making sure all coverages from vehicles to home is taken care of properly. Highly recommend this Allstate office!
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April 2024 by Kalyn Robbins
Unfortunately, we did not have a good experience with Allstate. When we were first cross-comparing insurance rates Carly gave us a desirable quote. We worked with her to build the needed coverage for the right price. Once we settled on said coverage we signed the paperwork. After signing we were billed hundreds of dollars more than expected. This negated the whole reason for switching coverage in the first place. We were upset and went in to talk to someone else. The operations manager mysteriously found us a multi-hundred dollar discount (which only made the policy 'break even' with our old one and didn't save us any money by switching).
This gave us an uneasy feeling of distrust from the start. When it came time to renew we started looking for a new policy provider due to the way things started. We found a different provider before our renewal date and decided to go with them. We immediately emailed Allstate that we needed to cancel ALL policies (we had bundled). To be safe we also called their 24hr line and alerted someone there to cancel everything. We didn't sign any renewal paperwork with Allstate but they still submitted it to Sagesure/Willshire (who they insure the wind policies through). After asking for clarification that everything was successfully canceled (before the renewal date) fingers started getting pointed at who was responsible for canceling this policy. Communication became more infrequent, leading us to call Sagesure directly to find out whether the cancellation paperwork was submitted or not. Overall, we didn't have a great experience with Allstate and wouldn't recommend this branch.
UPDATE AS A REPLY TO ALLSTATES COMMENTS: It was not difficult returning the signed cancellation policy paperwork. I returned the signed paperwork within the hour of receiving it. I then never heard back from Virginia, your Operations Manager, so I reached out at 8AM 3 business days later and didn't hear back, so I sent a 2nd email at 5pm demanding for an update on the policy cancellation. Only then, after sending 2 emails requesting an update on the cancellation did I hear back from Virginia. The issue of communication was fully on Allstate's end, it was not a 2-way street. A month and a half later we're spending hours on the phone with our mortgage company and SageSure / Willshire (the insurer Allstate subs out their policies with, they're not directly provided by Allstate) because of how unprofessional this process was handed so now our escrow is messed up and imbalanced. I do NOT recommend this office and advise those to steer clear to avoid frustrations.
PS, How hard is it to get a customer's name right. It show's how much respect and time goes into your thought process when you continuously spell a name incorrectly when it's right in front of you.
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November 2023 by Bobby Malone
The ladies in the office are wonderful and very kind and patient there have never been a time that my calls went unanswered or I didn’t get an answer on a question I asked never had to make a claim but I don’t think they would let me down
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September 2023 by Walter Rosenbohm
They always take time to answer all my questions which doesn't sound like a big deal, but I ask a lot of questions. I have a lot of change lately and they helped optimize my coverage for what I need and really try to save me money.
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August 2023 by Carlos Williams El
It’s been a good experience to have Allstate insurance with Kenneth’s branch.
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July 2023 by Mike Cinereski
Great People to work with!
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May 2023 by Jo Johnston
I've been with Allstate for 25 years Very satisfied
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December 2022 by Rebecca Richardson
Virginia was such a great help today. Highly recommend her service!
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June 2022 by Emily Bennett
Brittany Primm is one of the best! She has helped me through so much with insurance this past year!! I would be lost and so confused if it wasnt for her! I highly suggest if you looking for insurance, give them a call for a quote!
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November 2021 by James Irby
Great staff Great experience very very satisfied
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October 2021 by Montairo Tony
I saw so many people talking about a particular Lady called Mrs Donald Maureen, I kept wondering if she is really an expert trader like they say and not a scammer like the others, then I contacted her. I was so shocked that with just $1,000 I invested, Donald Maureen assisted me managed my account and after 7 days of trading. I made my first withdrawal of $12,900.“When one door of happiness closes, another opens, but often we look so long at the closed door that we do not see the one that has been opened for us.” I’m so delighted sharing this testimony with you all. Contact her, Whats-app: +1 (563)279-4193 Email:
[email protected]
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September 2021 by Joyce Orso Boykin
Coverage at affordable price. I’ve been with the company a few months . If I have questions their there to answer. So far I’m thankful no accidents. That’s the way I like it.
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July 2021 by Daniel Stovall
Great customer service!
