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“They are no longer I Haul dealers so don't rent here but the owner was very apologetic and is one of the nicest ladies I have ever met. She blessed my day even though I didn't get a truck.”
“Got a haul truck here, they had it in stock and it was pulled around front ready to go when I showed up about 30 mins after I called. Lady was nice if a tad slow on the computer. The only thing was that they gave me a truck with less than 1/8 of a tank of gas and asked me to return it with 1/4 of a tank of gas in exchange for a credit on my bill. The credit was sufficient to cover the difference in the fuel, but I would have rather been getting to work moving than going to get fuel immediately after picking up the truck. It seems like that should be similar to rental cars, pick it up full and return it full. Overall good experience and I would use them again.”
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“As long as you bring what they require you to have when you come to pick up your reserved uhaul, no issues or delay will occur. The customer in front of me missed his scheduled pick up date and would not accept that his rental was cancelled. They could not provide another uhaul because all had become reserved out to other customers so none were available. Every excuse this guy could make was given to the clerks who very nicely explained he was supposed to be there the day before and since he didn't show, the next customer in line received the opportunity. He blamed email confusion then said who he talked to seemed high on the phone but none of it mattered because none were left available to rent out to him. If it wasn't for this customer and his lack of understanding the process of renting a uhaul, I could have been in and out within 5 minutes but took 30 minutes of standing there listening to him rant on and on. All this paperwork and emails he had with him, he never once would acknowledge the pick up date that was stated on there. I give it to the clerks who have the patience for things such as this. The ability to keep cool without losing it happened and they did a great job handling it.”