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January 2024 by Megan H.
Booked an apt. They moved locations and cancelled my apt without any notice. Said they sent me a text but I confirmed more than once and no message. Now I'm left with no apt or haircut. Business shouldn't book apts if they are not open
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August 2023 by Laci L.
They gave me a mullet and thinned my hair out way too much and at the roots which you just shouldn't do!
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August 2023 by Dama Darby
Just got products
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August 2023 by Elizabeth Brown (Beth)
My favorite
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August 2023 by Darlene Daffin
Excellent, consistent color offered in a comfortable, friendly environment.
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January 2023 by Murielle Martines
Hair stylist cut my hair super choppy and uneven. Of course she styled it in a way I wouldn’t notice, but as soon as I got home and straightened my hair I realized just how bad the haircut was. Tried calling multiple times to see if I could come in and have it fixed, but no answer.Service: Haircut
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December 2022 by Lauren B.
Very disappointed with their customer service. I will definitely prefer to take my business elsewhere and wouldn't recommend them to anyone. I see why they only have 3 stars.
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June 2022 by BILLY
Hair stylist cut my hair super choppy and uneven. Of course she styled it in a way I wouldn’t notice, but as soon as I got home and straightened my hair I realized just how bad the haircut was. Tried calling multiple times to see if I could come in and have it fixed, but no answer.Service: Haircut
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September 2021 by Kimberly Mosley
LOVE THE MASSAGES!! amazing!!
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August 2021 by shelbie mccallum
i received a lash service with lauryn from this location on 6/30/21. i asked for a full volume set and was promised results that would be to our mutual liking! my previous lash history was taken into account since i have had previous lashes before and lauryn promised it would be no problem. what i received was mediocre at best, with only a few sparse lashes placed. (see pictures below) it was never disclosed to me that there was a “no refund” policy in place. whenever i called back to see what my options were i was told that i ripped my natural lashes off (which is not true) and there was nothing she could do about it and stated i did not give her much to work from, and on top of that text messages that basically kept stating “no refund.” the staff here is seriously lacking basic salon skills and professionalism. if she would have told me i wasn’t a good candidate for a volume set up front, instead of trying to perform a service she simply she could not do due to her lack of training i would have completely understood and took my business elsewhere. instead, she lied, and went on with the service anyways. she gave me the worst service i’ve ever received! i do not recommend any services done here at this salon, especially lashes unless you want to look completely wrecked. save your heartache, embarrassment and money and take your business to a salon that actually cares about your request and the quality of work they put out! william mason only cares about the money and NOT how you look!
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August 2021 by Amie S
I have had multiple bad experiences with William Mason & have tried to give them the benefit of the doubt by making contact. The first occasion was an experience with hair color. The 2nd experience was a haircut that ended with my best friend cutting my hair when I got home, to get closer to the inspiration pic than the hair stylist could. Last straw. I purchased an Aveda product, at their recommendation, & completely hate it. I've used the product 2 times & called to see if I could return it for another product. I was told that wasn't possible. I'm sure there are other salons that want my business & money. I have the feeling Aveda holds their salons to higher standards than this.....Service: Hairstyling
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August 2021 by Ramona Robinson
I purchased gift cards in April for a friend and her daughters massage and facial along with Champagne lunch. My friend tried to book in July and they had no staff to render the service they had quit or were on medical leave with no return date and they no longer serve lunch or champagne. I asked for a refund since they could not honor the certificate they refuse. THEY ARE THIEVES.
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August 2021 by Rudi Vanauskas
The best hair salon address in Prattville! Healthy hair products and to thank you for being a new customer: less $20 on your first bill!
The little extra: they do Brazilian straightening! This is good for always having a beautiful hairstyle in this very hot and humid Tropical climate ?
The little minus: we want to go there every week ?
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July 2021 by Brittany Williams
Great environment, love Moriah!
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July 2021 by shelbie austin
i received a lash service with lauryn from this location on 6/30/21. i asked for a full volume set and was promised results that would be to our mutual liking! my previous lash history was taken into account since i have had previous lashes before and lauryn promised it would be no problem. what i received was mediocre at best, with only a few sparse lashes placed. (see pictures below) it was never disclosed to me that there was a “no refund” policy in place. whenever i called back to see what my options were i was told that i ripped my natural lashes off (which is not true) and there was nothing she could do about it and stated i did not give her much to work from, and on top of that text messages that basically kept stating “no refund.” the staff here is seriously lacking basic salon skills and professionalism. if she would have told me i wasn’t a good candidate for a volume set up front, instead of trying to perform a service she simply she could not do due to her lack of training i would have completely understood and took my business elsewhere. instead, she lied, and went on with the service anyways. she gave me the worst service i’ve ever received! i do not recommend any services done here at this salon, especially lashes unless you want to look completely wrecked. save your heartache, embarrassment and money and take your business to a salon that actually cares about your request and the quality of work they put out! william mason only cares about the money and NOT how you look!
