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February 2024 by Hip D Pets
Update: the issue has been handled to my satisfaction as the company has reached out and made things right. I appreciate Chuck and Matthew working with my wife and I and listening to our concerns. Thank you for doing the right thing.I walked in with an issue with my car. I explained I thought it was the alternator because of what was happening with the car and my battery was less than 2 years old. It was the day after Christmas and they were low on technicians so they decided not to test the alternator and just replace the battery. So my wife and kids are heading home 450 miles away in Florida and we make it two hours down the road and of course because it was the alternator the same thing starts happening again. Now I’m 350 miles from home stuck on the side of the road with kids and my wife. I had no choice but to have enterprise come pick them up and get a rental for them to get them home safely. I have to get a hotel and have the real issue fixed. $350 for a battery I didn’t need. $300 for a rental I shouldn’t have needed. And 130 for a hotel I didn’t want. The one star they do get is for Chuck at the counter being so awesome.
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January 2024 by Ellis Shaw
Good and helpful service.
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January 2024 by Ashley Fain
Excellant customer service and communication
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January 2024 by Mike Dport
Best customer service I have ever experienced at any Firestone. Chuck and his Team of techs are awesome. Although I passed up 3 other locations to get here it was definitely worth the trip. itdefinitelydrive.reviews
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January 2024 by Carlos
Fast friendly and great service. I had appointment for 2 pm but was immediately given service upon arrival. I was out of the shop completed before 1:40 pm. The time saved was extremely helpful. I recommend them wholeheartedly!
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January 2024 by Toby Rowe
8 am appt for an oil change. Understaffed, they promised to have me out in an hour. At the hour mark I reminded them I had a meeting and they quickly finished up my vehicle. Despite having at least one employee no show, they did their level best to get me finished up. Quicker than the RAM dealership honestly.
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January 2024 by Shonetta Peterson
Customer service was phenomenal.
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December 2023 by Andrea Curtis
Fast and friendly. My hubby uses them for oil changes and such.
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December 2023 by Chip Blanton
It took over 3 hours for a tire rotation, staff was very nice.
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October 2023 by Mitch Kerns
They called around to find a tire and get it delivered and on as quick as possible.. great team?
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October 2023 by Dennis Trimble
I will never use Firestone again they also take advantage of you and overcharge you I took my Tahoe to them three times for the same reason I took pictures of the invoice the first time they charge me $862.72 and I took it back they claim that it was something else but I had the same problem and charge me $755.96 nothing but a rip off look at the invoice pictures it speaks for itself beware of Firestone especially the one in Eastchase
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October 2023 by Miguel Balderas
Mr.Chuck is rude and has no people skills, is worker throw the paper ? in my face and let my 2016 f-150 truck engine running out side the parking lot. I told him and he didn’t do anything about it, not even I’m sorry or any apologizeServices: Tires
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September 2023 by Michael Job
We were traveling through to an important appointment and acquired a flat tire just before the exit. We quickly pulled off with little time to spare and the staff got us in and out in a matter of 15 minutes to make sure we made our appointment. They were polite and truly care about customer satisfaction. Highly recommend this location.Service: Tires
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June 2023 by D.R. Mikkelsen
Good experience, I was a little annoyed that they didn't check everything that I asked them to, and they told me my car was ready when it wasn't, but that's probably because they remembered at the last minute and checked said things. I'm moving out of state, but if I wasn't, I'd return as a customer.
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June 2023 by Jacquelyn Pence
I took my truck in to get new tires. I was chartered to work, and my truck was ready when I got off work. I was able to use my teacher discount on the service, which was great.