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November 2023 by Debra W
On 11/21/2023, I placed a wedding set and band on layaway totaling $4609.87. I put down $1200.00. At the time my assistant, ***************, stated they don't size the ring until pickup incase I decided to cancel and get my money back. I thought about this transaction because I thought I could have gotten a better discount. On 11/24/2023, I went back to the store and asked, ***************, if they were participating in Black Friday sales. She stated they were not. I then told her to cancel layaway. She was about to but stated she had to go ask her manager about how to proceed with the cancellation. She came back and then told me that it would have to be a store credit. I reminded her she told me on date of purchase that I could get my money back. She then pointed out on the receipt that it says store credit, but I had not signed that copy. I was pretty put off by the lie she told me and the eerie quietness of the other employees. I selected a necklace and bracelet to not have to come back to that store. I went to a competitor and told them of this experience and they were astound. They stated it was unfair, BS, and not right. Someone else may not be in a position as I was to just let the money stay in store. I feel I was treated unfair because of my race. When three to four other people working in the same profession as Bryan, are shocked as to what happened and of the same race, their was a disparity in treatment.
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November 2023 by Dothan Girl
Bryan Jewelry, is a local family owned and operated Jewelry store in Prattville, with one of the largest selections of unique hand picked pieces. They also have a wide variety of watches as well as being able to change watch batteries on ALL brands, adjust links and much more… by in house jewelers with decades of experience. Each staff member of Bryan Jewelry strives to always be knowledgeable and respectful, no matter the repair or sale they are eager and ready to help and want to make the experience a pleasant one. They offer a military discount as well as a new customer discount on their website. Not to mention the in store “wish list” which is a personal favorite, being able to relax and shop around for pieces to get for holidays is so much fun! They have an interest free layaway and 0% financing options which in our economy is outstanding. Right on Main Street and open on Saturdays, Bryan Jewelry is always ready to be there for you for whatever your needs are.
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November 2023 by Breelyn Buck
Taylor made picking out our wedding bands the most amazing experience! It was so easy and stress free. She was so helpful and sweet and made sure we got exactly what we wanted. Definitely recommend Bryan's and Taylor!
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November 2023 by BROOKE AINSWORTH
Absolutely love Bryan Jewelry! My mother recently passed down her wedding set. It has been in our family for over 80 years. I needed to have it resized. They went above and beyond to make this a special moment for me. It was wrapped so beautifully and with a hand written note. Thank you from the bottom of my heart! ❤️❤️
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November 2023 by Sadie Russell
Lynn made picking out our wedding bands such a wonderful experience. My fiancé and I are so grateful to Bryan’s for working with us to curate the perfect rings that we can continue to make our own throughout the years. I can not recommend Bryan’s enough!
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November 2023 by Shannon Hornsby
I took a ring in to be sized. I love jewelry and have had many pieces worked on and realize that although it is possible to see that a ring has been sized afterward, it isnt the norm. I got my ring back and it was not made big enough as ordered. I took it home and measured and it was 0.5 size too small. I took it back and was told they would fix it. I got a call in a couple of hours and was surprised at how quickly they worked! it was slightly larger when I got it back this time, but looked much thinner. I complained since it was nice and thick before. I was told that of course they didn't stretch the band. I took it home and within 3 weeks it broke completely due to the thinness. I took it back to be fixed and was told they would fix it. I saw on the tag they wrote "BAND THIN FROM WEAR". It definitely was NOT thin from wear! I got back a thin band with a soldered spot visible and it looks horrible on the bottom. My ring has gone from bad to worse. When I mentioned this I was told he did a good job. I didn't mention that they didn't even clean the ring after the work. This place is the worst! One photo shows how dirty it is and the other the thin band and sloppy work.
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November 2023 by Zac Hahn
Great service! Taylor was very helpful throughout the whole process of picking a band and finding the perfect Diamond for it. I would recommend Bryan Jewelry for all of your jewelry purchases!
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November 2023 by Brian Hornsby
Though not well versed in jewelry, I am well versed in metal work & machining and I could have resized my wife’s ring better at home with hand tools. As you’ll see from the photos, the ring was initially quite thick and heavy. We took it to Bryan’s and had it resized, to which they resized to the wrong size and had to try again. Once we got the ring back, the band was noticeably thinner, yet the store adamantly claimed they didn’t “stretch” the ring to resize it. We grew tired of arguing and just accepted it since it was finally the correct size. Well, fast forward just a couple months to now: The ring broke because it was so thin where they “stretched it” (again they claimed they didn’t stretch it, but I’ll let y’all decide from the photos). They said the ring just broke from being worn too much. (I’ve worn rings for years and have never had a gold ring wear in two…and this ring has just been worn a few months and not every day.) The job they did this time was laughable and what I’d expect if I asked Walmart or the Dollar Tree to resize it. It is thinner than even what we received from them the first time and the area where the ring broke has two dots of solder. Again, everyone at the store claimed their jeweler was the “Best we’ve ever had, seen and we trust him”. Folks, I wouldn’t trust them with a gum machine ring from now on. With this type of shoddy work and their failure to admit fault, it makes me wonder what else is happening to to jewelry left there. They will never touch our jewelry again.
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November 2023 by Jonathan Watts
Amazingly helpful service and the most kind staff. I was looking for ring or necklace for my wife and they were patient and helpful as I looked through all my options. Beautiful collections and well priced.
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November 2023 by MATT KICKER
Excellent service!! Made it very easy and exciting to pick out a ring for my fiance!! I would highly suggest using Bryan Jewelry for all of your jewelry purchases and repairs!!!
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November 2023 by Donna Tadlock
Took 2 rings in to be resized. Taylor helped me and I got them back within the time period she quoted.They had been cleaned and looked beautiful. Highly recommend!
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November 2023 by William R.
I recently got my engagement ring through Bryan Jewelry and I may only go through them for jewelry purchases from now on. Lynn was excellent to work with while we went through the process of customizing the perfect ring, and everyone else I interacted with at the store maintained the standard she set. Everyone was knowledgeable, professional, and very accommodating throughout the whole process. Highly recommend!
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August 2023 by Jenny Nelson
This jewelry store and its employees are top notch! They are kind, helpful, and the best at what they do! Don’t even consider shopping somewhere else for jewelry!
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July 2023 by Ronald Daniels
Randy, made choosing an engagement and wedding band stress free. I was concerned about wedding band being the correct size so called Randy and told me that I didn’t have to worry because he had it sized to the engagement ring. I really appreciated this type of customer service.
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June 2023 by Robert Jeter
Went in to have battery replaced in watch, very helpful and friendly staff
