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January 2024 by Jamison Cook
If I could give this place no stars I would.PLEASE DO YOUR SELF A FAVOR GGO SOMEWHERE ELSE!I GOT A CALL TODAY FROM THE LADY NAMED BRANDI WHO CLAIMS TO BE THE MANAGER AND SHE CUSSED ME. I HAVE THE VIDEO. REALLY THINKING ABIUT TELLING THEM TO COME GET THEY STUFF AND NEVER DO BUSINESS WITH THEM.
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November 2023 by Anna Grays
Gave us wrong Laptop cord.
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July 2023 by Shay Taylor
Horrible customer service! Never missed a payment and always stayed in communication. They harass you on your due date and continuously knock on your door like you’re trying to steal your own stuff. I could understand being 2 or 3 months past due but the day you owe ( day 1 ) it’s automatic harassment. The general manager is racist and very disrespectful! If you are a person of color I would suggest going somewhere else ! I will never ? again go to this location and I really wish I could speak to whoever owes this store , I’ve been in customer service for 12 years and I have never seen a company run like this… it’s very disturbing. Can’t wait to pay my last payment and be done ☑️
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November 2022 by Shanee Bonner
Horrible and horrible customer service! Do not recommend
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November 2022 by Mark Griffin
I wish I could give 3 1/2 stars
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May 2022 by Sonya Goodson
Simply turned around in the parking lot. Man walked out, we spoke and he was just rude. If I ever thought of doing business there, the urge is gone!
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January 2022 by Caleb Elliott
Scam. Tv broke before it was even paid for and they make you pay for it. Dont do it. Go somewhere else
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September 2021 by Avise Wagner
They are terrible , when it comes to customer service and merchandise. Our first bed was not put together properly because the delivery guys were rushing , the bed broke within two weeks of having it . They brung out another bed (different kind) and it broke also the merchandise is CHEAP. They harass you about a payment but won’t come fix anything! When you call the store they give you the run around. I don’t recommend them to anyone especially the Prattville location. SMH neverrr again !
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February 2021 by Robert owens
I'm not even a customer but I live with someone who is and y'all make me not want to become a customer. You harass them before their due date. You try and charge their card before the due date. Your horrible when it comes to good customer service. The district manager needs to put a stop to this. At this point I wouldn't recommend a soul.
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February 2021 by Burnette Plumbing
Very good services.very informative
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November 2020 by Slumerican 9mm
Have been a customer for 3 years and I just found out how much that matters to them. This pandemic has been really rough on alot of people and my family is no exception as my wife has been out of work for 7 months and she's a profesional barber. The kids are doing school from home and now a storm as really damaged our home. After getting behind on one payment I called to pay the month up even though we were coming up on the due date for the second month and was told that 100 wasn't enough and even offered to come pick up my refrigerator until I paid the other 100$ I owe...I couldnt belive my ears after already making 14 payments of over 100$ a month..not to mention the cold response and the lack of empathy they showed me told me that this is not a company that cares about customers only the money they are owed..and after I pay off the account it will most likely be the last business I do with them..this was my honest experience take it or leave it...
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August 2020 by Jennifer Clark (Jennifer C)
I really hated it when I was told our Clanton store was closing. My account was moved to the Prattville store shortly after I reported problems with my washer and dryer. I have been given one excuse after another as to why nothing has been done. Aaron's doesn't do the repairs anymore. Someone from GE will have to come check it out. So where are these mysterious GE repairmen?? I've had zero calls from anyone, oh except when my payment was late. Then they harass the bejeezus out of you. Can I PLEASE get someone, anyone, to fix my washer and dryer?
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June 2020 by Jorge Laureano
I would not recommend the location in Prattville. They don't not keep to their agreement for delivery. On two separate occasions have failed delivery my appliance and now my furniture. After I called schedule the delivery date, called back the morning of the delivery date to confirm the delivery date, we were told that we mistaken about the delivery date. Terrible customer service.
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January 2020 by Lauren Jordan
Horrible customer service
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November 2019 by Gabrielle Harris
Account was moved from the clanton store to Prattville store due to them closing and they have been nothing but trouble!! I really don’t recommend Aaron’s at all but especially not the Prattville store. They are rude also! And if you miss 1 payment even if it’s by 1 day they will harass you like crazy!! I was so happy the day I ended all ties with them.
