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December 2022 by Maddy Matthews
The grand is a beautiful resort. It's great for weddings as well as your getting ready room. I would suggest the baggage assistance if you have ALOT of stuff. Parking can be really hard to get. DO NOT GET LOCKED OUT OF YOUR ROOM. They treat it like the pentagon. Some verification is understndable. We had horrible customer service from a lady named Makayla. Assistant manager didn't do much after we let him know what happened. We didn't want anything out of it, other than to let them know how their guests are treated by her. Everyone else was wonderful including the valet guys and other front desk/house keeping staff. Our sheets did have a big rip in them and I wouldn't expect that from $500+ a night rooms. The room was clean and neat. Room service was good but menu online is not updated to what they currently serve. Lots of history to explore and again the grounds are beautiful.
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November 2022 by Debra Vasey
Beautiful location, the atmosphere was inviting, service was impeccable. Every day at approximately 3:45 to 4pm they shoot the cannon and share a bit of history. Very enjoyable! Lots of lawn games make it even more interesting and fun. Lots of activities.Rooms: 5/5
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November 2022 by Shayne VanBenschoten
The room, amenities and atmosphere are hard to beat! We came because our honeymoon was canceled due to Hurricane Ian in Florida. We were supposed to stay at JW Marco Island. We came here just to get away for a couple days since we couldn’t go there anymore. Unfortunately The Grand didn’t really try to help make it any more special. The only thing that kept it from being a higher review is that the fine dining wasn’t even an option while we were here so we had limited choices on the property. Bucky’s is decent food with top notch drinks! As for the bayside grill…. Skip it! The pizza is low grade frozen grocery store pizza… and the steak could have been mistaken for a leather boot. The food is much better in town if you don’t mind driving.
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October 2022 by M J
What a wonderful experience! Nothing like being a queen for the day. The grounds are Immaculately landscaped and inside the spa it is an experience in itself. The staff are all so friendly, I was welcomed by Rick who is amazing. Everything is there from champagne to robes and slippers to scrubs and lotions. The steam room, sauna, spa and the quiet room with a jacuzzi are extraordinary. I had a full body massage by Jacob which was phenomenal and a hydra facial by Heidi which left my face feeling smooth and flawless. This hands down was the greatest experience. I can’t wait to go back!!
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September 2022 by Allison Shirley
It was truly Grand. From the Front Desk (Vicki and Tiffany are ALWAYS AMAZING and so welcoming!) to the pool and recreation staff (the recreation attendant during the 3pm activity on 8/14/22 was exceptional!- so sorry I forgot his name) to even the event staff (we love Mrs. Georgia in Banquets!) Everyone was so awesome. The room we had was in the main building and it was beautiful and so, so clean! Kudos to all Housekeeping Staff!!!! They are doing wonderful!We have been once prior to this month since the renovation and then would come before that beginning in the 90's. Everyone we came in contact with was so impressive with their professionalism, sincerity, and true Grand hospitality. Working in Hospitality, I truly understand the ups and down of this amazing industry. It is awesome to know the Grand still holds the high standard after so many years. I can go on and on but I wanted to just reiterate the excellence the staff upholds for all guests that walk through those beautiful front doors.
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September 2022 by Katherine Gray
The Grand Hotel was beautiful! I had a great and stay. Everything was very clean and I had everything I needed at all times. The pools were my favorite part, overlooking the beach area with the “adults only” pool and hot tub being a very welcome addition. There are so many event spaces, it looks like a wonderful spot for a wedding. I had a delicious lunch in the restaurant one day. The only downside is the lack of parking, but they do offer valet and shuttle services for an extra fee. I was sad to say goodbye to the Grand Hotel and the 3 cats I saw snoozing on the grass every morning!
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September 2022 by Gary Holt
The Grand Hotel is actually a sprawling complex of guest rooms located in a beautiful complex of flowers, walking pathways, pools, spa, and a sandy beach. The area is large and could rival any botanical garden with it's beauty. They fire a cannon everyday at 4:00 as a celebratory salute to it's history and our great military. The ceremony starts at 3:45. The golf course and tennis courts are superb, the restaurants, 6 of them, are very elegant. There is too much to cover here, their website is very informative. I love it here, the people, the scenery, everything about this place makes you want to never leave.
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September 2022 by Carlos Campbell
Make sure to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your hotel. This web site will compare hundreds of hotel sites and usually will have prices much cheaper than others! Thank me later! This hotel is one of the highest rated in the area. I have been coming here for a long time. If you choose this place you definitely won't regret it.There's so much to do without having to leave the resort! The pool was amazing and the was even better! Staff checked on us often and made sure we always had a drink or food!
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September 2022 by Libby Cascaden
Beautiful grounds, nice rooms, comfortable beds, accommodating staff. Fairhope is a beautiful small town on Mobile Bay with plenty of things to do. The Grand Hotel is just minutes from Downtown Fairhope. It is not a busy touristy area like Gulf Shores, but if you want to visit the gulf, Gulf Shores and Pensacola Beach are only a short drive away. However, with biking, a pool, water sports, gazebo, restaurant, bar, games, benches and swings, you never have to leave the resort, if you don't want to. Old world charm, beautiful bay setting, modern comfortable rooms. Highly recommend. You won't regret it.
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August 2022 by Kimberly
As an Ambassador Member with Marriott Properties , I appreciated the early check in and the suite upgrade. All the property staff were very welcome and hospitable . The accommodations were perfect being located in the spa building and it was convenient to the beautiful historic hotel building where the restaurants are located. I had two wonderfully relaxing days. I was particularly impressed with the scenery and nature. It reminded me of an enhancing secret garden. The meandering brick walkways made for the perfect evening stroll through the property.
