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December 2023 by Brande Coleman
The pharmacy is closed half the time. I can not even get them to transfer my rx to another pharmacy. The employees not in pharmacy are rude smartalics. And the prices are outrageous.
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November 2023 by Elize Kruger
Very poor service, we had to drive all the way back in to Trussville to refill my prescription
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October 2023 by John Neill
This pharmacy, specifically the only the pharmacist there working literally makes up policies as to why she cant/wont fill a prescription without giving any explanation. I have filled prescriptions with walgreens every where. TN, GA, MS, LA, VA, FL, AR, PA and so. The only time ive had an issue is California because by law they will not fill a prescription (paper or electronic) from anywhere out of state. The only reason i was given was because my Doctor is located more than 50 miles away in Huntsville… ive been filling the same prescription for 6 years. Beware all the reviews you’ve read prior to mine. I was told by their pharmacy tech i was good to go, give us 30 mins blah blah. it’s clear as day this pharmacist just makes up stuff on the fly and ultimately takes away revenue/profit from the business that employs her. Just do yourself a favor and avoid this place. I rarely take the time to write a review unless i feel its absolutely necessary to spare someone else the headache.
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August 2023 by Eric Gillotti
My family and I have lived here 3 years using this pharmacy. It is regularly unable to process or fill prescriptions, unable to answer questions regarding prescriptions, and the there is a single pharmacist for the store. This means no prescriptions can be given out if the pharmacist is on break or not at the store. Many other things have happened but the consistency of poor service is unacceptable.
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June 2023 by Kaz McFly
This may be the worse pharmacy I have ever used. After the head Pharmacist Curtis left this store went down hill. On 2 occasions I got the auto call my prescription was ready well it wasn't and they didn't have it in the back to fill. This left me out of medicine and having to drive around to find it. I do not recommend this pharmacy or it's pharmacist
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January 2023 by Stephanie Davis
Their pharmacy is extremely slow and never has enough people working! Went tonight - drive through only. Waited in line almost 40 minutes just to pick up medicine. I wish they could figure out a better system!
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January 2023 by P A Pennington
Never been to a worse or slower pharmacy. They will tell you your RX will be ready in about, , then after drive up there (making sure to give them an EXTRA HOUR to get your stuff ready) and waiting another half an hour in line, they will tell you it’s not ready!
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October 2022 by Deidra Hall
For the past 2 days they've been off schedule I've been working late to go get my son's medicine I can't even give him my medicine because this place can't stay open for their normal time I guess I'll have to hope they'll be open tomorrow
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July 2022 by Dymd3z
This pharmacy is not customer friendly. They don’t answer the phone and let you know that you will be on hold. Instead you AUTOMATICALLY go on hold, and then they continue to pick up the phone and place you on hold without ever saying anything. This can last anywhere from 15-30 mins, and you’re lucky if you are not hung up on and have to call back to repeat the process. Anotherissue is when they are out of medication, they say they are out and their supplier is out and don’t know when it will come in, they cannot give you a time frame at all. No help whatsoever. I understand supply chain issues. I called CVS, to my surprise they picked up on the third ring, said they were out of the medication too, but if I had time to hold for a minute they would see if their supplier had it in stock. They did have it in stock. That’s what service is all about. People need their meds, they are not optional! Customers need solutions not attitudes.
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June 2022 by Peggy Delenne
Glad I don't live in this area, because I would drive miles to use a different pharmacy. Very unhelpful pharmacist with a cocky attitude. No worries, I carried my prescription somewhere else and it took no time to get it filled.
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May 2022 by Denean McMillen
I was in a serious bind needing something printed. I couldn't get the app to work. I called the store Mackenzie was amazing! She stayed on the phone with me for 30 minutes trying to help me. I still couldn't get the app to work. She let me send my job to her email and printed it for me. This sweet girl went so fare above and beyond to help me! If everyone who works in retail or customer service was as helpful as her the world would be a better place. I can't say enough good things about Mackenzie!
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May 2022 by Kimberly Stephenson
This pharmacy is the worst! EVERY time I go I'm ignored or have to wait on the person in front of me to wait on their refill AT THE COUNTER without being asked to step aside even when there are 5 people behind the counter besides the pharmacist. I'm over this!
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May 2022 by Monica Jaworski
The pharmacy had me on hold for a good 40 minutes!!!
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February 2022 by kristi bridges
Pharmacy placed me on hold for 50 minutes with no update. I understand that I am not the only customer Walgreens has, and I understand that someone in the store may be helped before a caller. In 50 minutes of hold time I should be given some kind of update. Even if it is a sorry I am trying to get you an answer. I am not upset about the hold time, but I am upset about the lack of communication.I called in to see why a prescription had been canceled twice since February 3rd. I was trying to get everything picked up in one trip, and one of the prescriptions kept getting canceled. I was placed on hold for 50 minutes. While on hold I also kept checking my Walgreens app to see if any status changed. After about 40 minutes on hold the prescription went from canceled to in progress on the app. I thought fine, I will keep waiting for the human confirmation, and I would like to know if it is okay to pickup everything up when this particular prescription was ready. If you don't pick up prescriptions they may be put back on the shelf.
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February 2022 by Isaiah Woodsman
Set a covid vaccine appointment online. When I arrived, early as required, I was told the pharmacy was closed and that they could not fulfill my appointment. While they had both my email and phone number, no notification was given and I wasted an hour of drive time for nothing. Needless to say, I will not be giving them, or Walgreens in general, any more business.
