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October 2024 by Jenny Dodd
Absolutely the rudest individuals I have ever encountered in the Pharmacy. Even the head Pharmacist is so rude. I get being busy but there is absolutely no reason to be rude. I work in a Dr. office and I would not have a job if we acted this way. I called today to get a refill and that lady asked me for my name and DOB. I spelled my last name as they ask me to do every single time I go because they think I am saying Dobb. She said very rudely "you dont have to spell your name, whats your date of birth" I said and you do not have to be so rude and told her my DOB. This is the way the interactions go every time I go to the Pharmacy.
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August 2024 by Jaime Pettaway
Doesn't even deserve a one star. This place is the worst pharmacy on the planet. People are rude and extremely unprofessional. The pharmacist doesn't deserve a job as she lets this happen. The clerk and I had words because of the way she treated an elderly couple in front of me and the pharmacist didn't say one word. I literally hate this place!!!!!!!!!!!!!
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August 2024 by Amanda Campos
I’m a health psychologist and newly minted pain patient due to failed emergency back surgery and patient abandonment. I’ve run into more horrors than I ever thought possible as a pain patient but the most common is the look of disdain doctors, nurses, and pharmacists give me when they find out I’m a pain patient daring to seek medical care. Today was the worst though at this awful Walgreens in Pinson. My pain doctor had just prescribed a new medication hoping we could relieve some pain and I’d be able to sit up for longer than 20 mins without going into level 10 pain and then I can do PT to learn to move again. I called my regular Walgreens and several other pharmacies to see who had it in stock so I could do more in my PT appointment tomorrow and be able to return to helping my own patients next month. The Pinson location said they had it, so my doc sent it electronically as she was closing. I saw there was an insurance issue so I called again and was told it required a PA, an obstacle I’d encountered before so I simply paid cash if I couldn’t wait, so I asked how much it was out of pocket, and the pharmacist said $200, so I timed my meds just right so that I could be in the car for an hour even though I was majorly pushing my limits. When I arrived the tech squinted her eyes and glared in judgement and said she wouldn’t fill it, so I informed her I’d just spoken to the pharmacist who came over and squinted and glared as well. I wonder if they practice that dumb face with each other bc it was identical. She said Walgreens had a policy where they only allow cash payments if the PA is denied to which I said no I’ve done it before with another controlled substance and asked why she let me drive all the way to the country in pain if she had no intention of giving me my meds and she said she didn’t know I was coming. So I called corporate to open a case on her and searched for the policy but couldn’t find anything and I walked back in and called her on it and said she was discriminating against pain patients, another woman said, “mmmhmm,” nodding in agreement, so clearly this is common practice for this location. The pharmacist said she was canceling my entire prescription so I picked up my phone to record her so I’d have proof bc pain patients are never believed so we get pretty diligent about keeping records. I later found out she is allowed to refuse my meds if she feels like it as a quiet Walgreens policy, but I’m not so sure about canceling them - I’ll find out. Regardless I’d recommend you avoid this Walgreens if you’re a pain patient as I’m now in ten times more pain from driving an hour, going into fight or flight, and being left without the medicine that would have helped me learn to move again tomorrow, and if my doc believes me it will be two days before I can obtain them at my regular pharmacy who was horrified by how I was treated. I’m very sad for all of us that disabled people and pain patients are treated with such disdain especially since my speciality is treating medical gaslighting and trauma. You can’t treat trauma until you’re safe, and when you’re a pain patient you’re not even safe with those who took the job to heal you…in fact they’ll let you suffer and die without a second thought. I hope they all get to experience one day what they put us through on a daily basis. Have a day!
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June 2024 by Stormye Britt
Joanne in the pharmacy refuses service on seizure and pain medication after days of giving me the run around. First said I had an attitude but I didn't, actually thought she was cool until she accused me of having one and then my husband spoke up towards her after she started showing aggression. Then said they didn't have my prescription in stock then said they did. Then made a big deal about my license being out of state. They've accepted out of state license before now they claim they can't verify who I am with a VALID out of state license. My husband believes she may be taking the pain pills and selling them illegally. I do not recommend doing business with Walgreens in Pinson, Al. at all. This is playing with people's lives.
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May 2024 by Monica
The pharmacy had me on hold for a good 40 minutes!!!
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April 2024 by Craig Wilder
Friendly and nice..
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March 2024 by T Ross
Terrible! They never have my meds.. ever.. it's always a run around. The young lady who helped me Friday was spectacular, otherwise, I was switching after that pick up. Fast forward to 3/10/24, I arrived with 3 minutes before closing today, the young man ignored me until 6:01 and then told me that I'd have to come back. As I started speaking, he dropped his microphone and turned his back. This is one of countless awful experiences with this pharmacy. Don't use them. Trust me!
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February 2024 by Dree Land
I'd appreciate a call regarding my experience on 1/28/24 with Pharmacy staff member Riakl, if that’s her name! She declined to provide her name and her name tag was covered. Unfortunately, her behavior was rude and not reflective of Walgreens' standards. As a former employee, I noticed a discrepancy in service compared to what I used to provide. Despite the late hour, professionalism is crucial, especially in healthcare. This is by far the worst Walgreens in American! I will be calling corporate as well!!! Find some new employees! If I could give zero stars, I would!
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January 2024 by Carolyn Kelley
Pharmacy sevice EXTREMELY sow. Regardless of day, time, drive thru , or in store pick up. 1 female working rude. Hate using it. Looking for pharmacy.
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January 2024 by Bo Dement
This is the Worst Walgreens in Alabama! for two years it had been hell trying to get my Medicine filled .some times the say after being on hold for in my case 50 minutes that my Prescription is ready for pick up.They you drive 9 miles only to find the front door sign sayes to go to the drive through. Today like any other time there is 10 cars waiting in The Lineafter 23 minutes one car pull off THIS PHARMISIST is one of the most unprofessional PHARMISIST in the State of Alabama In the history of PHARMISIST. I have heard her say I am not going to loose my License for anybody ! Aside has now been an hour and the Truck in front of me just Pulled away .now we are thw 5th car in line it has been 1 hour and 23 minutes in line and we are still in line. This Walgreens bought out Winn Dixie and now it is much worse here they could ot was they couldn't handle what they had and now its hell .So Please go to a MOM AND POP DRUG STORE AND SAVE YOUR LIFE YOUR BLOOD PRESSURE WILL BE MUCH LOWER .AND YOU WANT BE FULL OF CHEST PAIN ...RUN FROM THIS WALGREENS IT is Hell ...and now they can't find my prescription after 1 hour and 33 minutes to get to the drive through window and they can't find my Medicine. It is not health for a person with heart problems to set in a line for 1 hour and 33 minutes and then they can't find my prescription.. If you don't believe what I am saying just bring you prescription here and see for yourself just like these 10 cars and Trucks did today and by the way there are now cars wrapped around the building.and I am still sitting in front of the window waithon
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December 2023 by Janet Sweat
I met Katherine today at Walgreens in Pinson. She is so pleasant and very professional. I had a great experience today and just wanted to brag about the people in the pharmacy. The pharmacist is also friendly.It'snice to be able to give them a compliment. The drive thru should be proud.
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December 2023 by Gail Hallmark
Worst customer service ever.
My business goes elsewhere after tonight.
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December 2023 by Brande Coleman
The pharmacy is closed half the time. I can not even get them to transfer my rx to another pharmacy. The employees not in pharmacy are rude smartalics. And the prices are outrageous.
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November 2023 by Devorah Tabbs
This pharmacy is TRASH.
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November 2023 by Terry Hamby
Extremely slow service..
