Aaron's in Pell City has received mixed reviews from customers. Many highlight the fantastic service provided by the manager, noting his helpfulness and suggesting he deserves a raise. The delivery team is also praised for being kind, respectful, and efficient, with customers rating their service highly. However, some customers have faced significant issues with online orders and delivery. One customer reported a long wait for a PS5 bundle and lack of communication regarding their mattress order, leading to frustration. Another mentioned problems with incomplete deliveries and payment processing. Despite these challenges, many customers feel that Aaron's is a good place to shop overall, especially appreciating the quality of the items like washers and dryers. Improvements in communication and delivery systems are suggested to enhance the customer experience.
Darvin the manager is fantastic! He was so helpful and I swear this man needs a raise! All my dealings with Aaron's will be through this pell city store!
March 2024
The Aaron’s delivery team was amazing, there very kind an respectful very nice, an got it all done very very quickly. very helpful 10/10
March 2023
They are 100 times better than RAC. I highly recommend Aaron's for all your rent to own purchases.
