-
September 2023 by Nick Grace
Ty is hands down the worst employee Home Depot has. Charged me a cleaning fee and for a longer rental than I had the machine. When asked about it he was rude and throws his hands up at me. I asked to speak with a manager who was great (steven bond) when I did Ty says well I’m charging you and charges me anyway. Steven is issuing me a refund for everything but Ty needs to be working somewhere where customer service isn’t important. I’ll never rent from here again as long as he’s employed.
-
May 2023 by Terrence King
Convenient. Great prices. Every tool you might need.
-
April 2023 by Phil Albro
Helpful, good instructions/demo for power equipment. Well stocked. Prices lower than listed on-line.
-
December 2022 by James Windham
Terrible. You ripped me off this time. I let your associates know what type of job I had and they provided the "right" equipment. After being told the wrong price, with additional prices on top of that and having to rent an additional machine to get the job done. Blew out my budget by $800.00! Then when I turned the machines back in, the associates told me I could've went somewhere else and got a bigger stronger machine to do the job. Y'ALL ARE ON PROBATION!!
-
August 2022 by Paul M.
It started out with a leaky toilet and ended with a total bathroom update. Home Depot was where we ended up finding a lot of what we needed. And the items we had to order came in pretty quickly and in good shape. Seem to have a mix of employees who know what they're doing and know all their stuff and some you're better off with trial and error picking your own supplies. Some are new, so hopefully that learning curve won't be too bad because they seem like nice enough guys. Not that they didn't want to help, just didn't have the experience yet. Not the easiest location to get into and out of during heavy traffic times, but the location is conveniently, centrally located to serve a lot of people, and parking lot itself is good. It's just located at a busy intersection.
-
August 2022 by Dwayne Johnson
Waited for a week for a piece of big equipment to be available. They didn't know how to operate it or give me any pointers. I guessed I could figure out myself... I then noticed the trailer lights were not working. They "tried" to fix it for about 35 min but gave up because apparently home depot workers can't get ahold of an electrical tester. God knows where they sell those things... Thats when I noticed the equipment wasn't chained down even slightly and the dude couldn't show me how to tighten the chain. Even after all that they were still willing to let me drive off with no lights and nothing chained down. Going around the first curve in a road, it would fly off and the insurance they sell you wouldn't cover it and you'd owe $28,000.I've rented from Home Depots all over the state for my company and this is by far the worst I've ever been to.Just pay the extra $75 and go anywhere else.
-
August 2022 by Tisa Tisa
Pelham tool rental is very commicatable and its always a pleasure doing hassel free repeat business with them.
-
June 2022 by Clint Green
I would not buy appliances from Home Depot. I have had a delivery scheduled 3 times and have yet to receive my appliances. I have spent over 4 hours talking to various people but no one can say why the appliances haven’t made it to my home. GE says they are at the warehouse. Home Depot says their stock #s show that are in stock. Frustrating to say the least.
-
November 2021 by Wilda Stevens Lunsford
On November 18, 2021, I purchased 4 rolled bales of pine straw at the Pelham store and paid $42 before tax. This was one of the biggest ripoffs Ever. The bales were very loosely bundled and those 4 bales could easily have been rolled into a single bale. If you need pine straw, do not go to Home Depot. Go to Luckie’s in Vestavia. You might pay more but you will get a lot more pine straw. Larry Lunsford Helena
-
October 2021 by Rachael C Darby
I placed an order for same-day delivery on Monday 10/4/2021. I am okay with the $35 delivery fee for same-day delivery, but to not receive part of my order was not cool. I called and had an unpleasant experience with the first person I talked to. I was then handed to another associate who told me to come and get them! I paid $35 for delivery! I send an email to the manager and got no response. I am a very unhappy customer. I do not recommend purchasing from this Home Depot. If you do, you may not get all of your order!
-
September 2021 by Mary B.
I ordered a new Clopay garage door from Home Depot. It took a few months to receive it but it was well worth the wait! Charles Uttera and his team were the chosen installer. They did a spectacular job and the door is absolutely beautiful. I hope Home Depot gives this company most of their planned installs. Friendly, knowledgeable and clean. I am thrilled.
-
September 2021 by jeremy welton
Great experience, saved on delivery cost
-
September 2021 by Cindy Ott Moravitz
just had a stove delivered yesterday. best service ever. both installers wore mask. clean up after themselves.
-
June 2021 by Patrick Wilder
Went to rent a stump grinder and without seeing the stump was told it wouldn't work. You be the judge of that...
-
April 2021 by Sherle B.
Yesterday my husband and I went to your store there in Pelham. We were looking for 6ft corrugated galvanized roofing panels which you have on your website. We looked in the back but we only found 8ft. We looked for help but no one was eager to help us, finally we found someone who would talk to us and he said the store did not have them in stock. He did not ask if he could order for us, he just said we could go online to order or try Marvin's in Calera. Which by the way they do not carry. Today I called your store and was passed around for over 20 minutes. Finally a woman answered and I told her what I needed and she said, that is a special order, let me find someone to help you. No one ever picked up. What a horrible bunch of employees you have there. All I want is to order something that you have on your website. I tried to order in your website but it is not in stock so that is why I need someone's help. I am just so frustrated that I think I will just post this on Facebook and let everybody know not to use your location!
