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October 2023 by Christopher Preuc
The honest, hard-working people at pelham imports helped my partner and I find the right car for us at a great price! It was out first time purchasing on our own and everyone was upfront and super helpful. They did all they could to help us and gave us upfront and honest advice about what to do to. The vibes were night and day compared to other dealerships in the area.
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October 2023 by Andrew Fields
I would give this place the worst review possible beyond one star if I could! This place demonstrated unprofessionalism and racially discriminatory behavior! To say the least if you think about this establishment understand their motives are not about helping people especially if you are not the right skin color. A lot people say they will get a lawyer and never do, however they will be served within a week because I contacted a lawyer yesterday in case this very situation happened. He informed me to have them remove the inquiries and once they decline we then can take it further!
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October 2023 by Marsy
Heather Rima serviced me in an unsatisfactory manner. This place has decent used cars, but the service is not up to par. This salesperson did not give adequate time as promised to present income verification from new employment despite loan approval. I wish they could have stated they needed income verification before running a hard hit on my credit. They sold the car after I sent income verification and this all occurred since my visit on Saturday. Heather gave false information that I had the offer for fourteen days until I get the income verification which I sent two days later. I was approved for their application on Saturday but they sold the car on Tuesday anyway. Please follow through on your word of business or modify your advertisement on your website that is misleading. Also, please do not run a hard credit hit if you already have a buyer for the same vehicle.
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August 2023 by Martin Howell
Called ahead about a vehicle.It showed online as ‘no accidents’ in the Car Fax Report, but clearly had been repaired and poorly done.We walked the lot but no one ever came out out the office or offered to assist.There are more dealers and lots of cars out there. Pelham Imports isn’t where I’d go or send my family or friends.
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January 2023 by Jeremiah Tablet
Seen a few bad reviews for this place. To address them: This is primarily a used car lot, if not only used. I didn't see any new vehicles, and I didn't expect to. If you buy a used vehicle, you should go in expecting there to be some problems, and no one, not even a professional mechanic, can know what all is going to go wrong with a vehicle months from the purchase. Additionally, the doggo is super friendly and not flea ridden at all, and I've got no idea where that came from.Onto my actual review. I went to about five car lots the day I bought my car earlier last month. Out of all of them, this was the only lot that treated me with high amounts of respect and attention. They didn't push me on details, didn't go out of their way to advertise cars we weren't interested in, and were able to quickly answer any questions we had with full transparency. If you are looking for a place that will be honest with you and will work to make sure you're getting what you need from a vehicle, this place is it. They really work with their customers.The car I bought was a 2014 model and a VW, so that means specialty parts and services required. They had to handle a few different issues that we spotted as we inspected the car, and we had it ready and driving less than a week later. I now have a separate issue with the vehicle, and within the past day I called them to see what to do, they had me drop it off, they figured out what was wrong with it, called me back, and gave me all the details about it. In a week they'll have the part they had to order, and I'll have my car back. I'm free to pick it up today and they'll call me back when they get the part in. This is within the warranty I had for it, and they've been nothing but kind and helpful.Their selection is limited, due to the smaller size of their lot, but if you can work out a way to add this lot to your route when you're going car shopping, you won't regret it when you find that car you want and have a staff of friendly people that will work with you even months after the sale. I expect to continue using this lot for my car purchasing needs for as long as I'm in town.As always, if you have questions about what you're buying, ask. If you think it's a bad deal or you aren't happy with the price, feel free to go to another lot. But ultimately, these people have a job to do, and can't give deals that don't work for them, and their prices aren't based on negotiation. They're the prices for the vehicles they determined before you came. And in my opinion, the prices are pretty good for what you're getting. And these people, respectful and kind as they are, deserve your respect and kindness in turn.
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January 2023 by David Baird
Very friendly and welcoming. Very happy with my purchase.
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September 2022 by Lucas N
I had purchased my first car in 2003 from Pelham Imports while I was in high school at John Carroll and working at Publix. This place has changed so much. I wanted to give them my business due to that wonderful experience I had over a decade ago. There was no place to park when I drove in. When I walked in the building..the lady is very unfriendly. I let her know I am trying to sell my car. She quickly interrupts me and asks “How much are you trying to sell it for?”We walk outside and she barely looks at my vehicle..then we walk back in. When she opens the door, I am charged at by this huge dog that has all these fleas swarming around it. The lady still hasn’t invited me to sit down, however, with all the fleas swarming around..that’s probably for the best. So I am standing there, she pulls this pocket sized manual out, flips a few pages and says...“We can’t work with you...try Driver’s Way or CarMax.” That very advice is what I did. I got more value than I thought I would get out of my car from CarMax than I had told this lady at Pelham Imports. If she were to be friendlier...maybe she would have found out I am trying to sell my vehicle to purchase something different...even as a trade in value. CarMax won my business that day.If you are thinking about purchasing, selling or trading in a vehicle here...RUN!!! They are barely looking at your vehicle for its maximum value for a fair offer. Watch out for flea infested pets!!!
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June 2022 by jennifer johnson
Love this place! My husband and I purchased from them before, came back again and purchased another! Heather has great customer service and knows her numbers. Go see them asap!
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March 2022 by Kenton Rhodes
I bought a 2011 Chevy Silverado Z71 just over 5 years ago. Great price. Its a daily driver. Had under 90 thousand miles on it when i bought. It. Just now at 97 thousand miles. Been a awesome purchase. I will buy from Pelham Imports again.
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January 2022 by Trent Mathis
Poor customer service. Poor vehicles. I test drove a truck from there. The brakes were not working too good. Got back to the dealership told the lady that’s working inside. She said they would have to take it to a mechanic and get fixed. So if they don’t fix the vehicles before they sell them that means you’re buying a bad vehicle. The radio did not work scratches all over the vehicle brakes were not working properly. Also she got mad at me because I was pointing out all the problems with the vehicle cut me off turned around and walked back inside. I am a business owner that’s not how I treat my customers . I already had the financing set up and she turned away with an attitude. Would not negotiate on the price. I guess she was just having a bad day. Anyway that is not how you treat paying customers. So my advice go somewhere else and buy a vehicle. Pelham Parkway will rip you off and try to sell you a Band-Aid car. And the car wasn’t even detailed. Are we not in a pandemic? Don’t buy from Pelham Parkway add customer service and bad cars. If you buy one from there you better check over the vehicle very very well. I recommend not buying from this place.
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October 2021 by Jason Fish
Bought a van from them, had nothing but problems, I paid for some striking it up as wear and tear. Transmission started slipping, they replaced it, the one replaced set off codes to the motor, they said they would order another one, they have a year warranty, drive on this one till they get another, I would keep checking in time to time, they never call me back.. I don’t chase after businesses, now the owner tells me it’s 6 month warranty because the place they use is who has the warranty.. no more Pelham imports. I will find another company to deal with
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August 2021 by Lacorey Cottrell
I purchased 2 cars for my twin sons from Pelham Imports on Saturday. Heather was knowledgeable, Patient and Honest. I would recommend. Also no salespeople. Just pick what you like and ask questions. No pressure.
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August 2021 by Toni Evans (BamaChic)
One Star is needed to rate or Review a business- Therefore I have given Pelham Imports a star only to have my review seen& hopefully stop someone else from seeing their Mom get her hopes up to purchase a vehicle from them only to have One of the car saleswomen Heather that it was available when inquiring online&given exact amount, I also spoke to her in text and in a conversation that I ask if we needed an appointment to test drive& most likely buy the SUV; Heather's answer: No,Ma'am;We Are 1st Come 1st Serve ! This being A Thursday evening approximately 5pm so I ask what time they opened? Answer- 9am Me ok Ty we'll see you tomorrow.(No time specific)I knew we had dentist appts.for my 3 g'kids at 8am Friday,then had to take out a loan to have total price.We arrive at dealership at approximately 4-4:30 pm,We were greeted at the Door By a Salesman whom I told we were there to drive&buy the CRV,He smiled handed me the keys,I ask if he needed my license or anything he said No,Enjoy it's nice!!My Mom &I test drove the CRV, checked it out then returned to seal the deal. Only 2 be met at door by Heather very rudely saying she couldn't sell us the car? I said excuse me? She goes on to say I was supposed to have been there at 9am& wasn't!(I was mad yet knew I didn't tell this lady I would be there at anytime specific, I knew we had appts.for kids at 8am plus had to eat lunch,get loan,drive to Pelham Imports which we had been to already to do a visual inspection of vehicle approximately 100 miles round trip so I knew afternoon-evening but didn't say to her) This vehicle was listed on their website as well as on car fax site, iseecars website which is where we found it but No Pictures as of Thurs. Evening but the point of my review is to let The Owners of Pelham Imports know what type of un- professional,lying,deceiving, rude saleswomen&men they have working for them & most importantly TO STOP THIS LADY HEATHER AT DISCRIMINATING AGAINST CUSTOMERS! I WANT THE OWNER WHOM I HAVE EMAILED WITH NO RESPONSE TO KNOW THAT THEY ADVERTISE, TEXT,TELL U ON PHONE 1THING&IN YOUR FACE ANOTHER,THAT WE STOOD THERE IN FRONT OF HER WITH CASH MONEY FOR A VEHICLE&SHE SAID SHE COULDN'T ACCEPT IT B/C SOMEONE WAS ON THE WAY FROM TENNESSEE TO LOOK AT IT;(NOT BUY JUST LOOK AT)I CALLED THE DAY B4&TOLD BY HEATHER NO APPOINTMENT NEEDED THEY WERE 1ST COME 1ST SERVE ! I TOLD NO THAT WAS UNACCEPTABLE -I WAS THERE 1ST WITH CASH IN HAND,MY MOM REALLY WANTED THAT VEHICLE, WE ALREADY DONE A CARFAX,PAID FOR A RIDE FROM TUSCALOOSA COUNTY TWICE,HAD VEHICLE PRICED FOR INSURANCE,TOOK OUT A LOAN,WAS HANDED KEYS TO TEST DRIVE&WANTED TO SPEAK TO THE OWNER OR SOMEONE OVER HER. SHE SMIRKED WHILE SAYING IF THEY DON'T WANT IT ONCE THEY GET HERE I CAN CALL Y'ALL!?I SAID NO I HAVE A CONVERSATION RECORDER ON MY PHONE &U TOLD ME 1ST COME 1ST SERVE,IM HERE W/$$$$,WAS GIVEN KEY 2TEST DRIVE NOW ITS NOT FOR SALE? SHE SAID LIKE I SAID ITS ALMOST CLOSING TIME BUT IF THEY DON'T BUY I WILL CALL YOU AROUND 9am YOU KNOW THE TIME YOU SAID YOU'D BE HERE THIS MORNING!!!!SO I GUESS HEATHER DOESN'T LIKE TO STAY TIL HER JOB ENDS AT 7PM(IT'S NOT 6:30 YET) SINCE SHE TREATED US SO POORLY,REFUSED TO SELL US THE VEHICLE, I WOULDN'T HAVE BOUGHT ANYTHING ELSE FROM HER BUT MOST SALESWOMEN ATLEAST TRY TO INTEREST YOU IN SOMETHING ELSE BUT NO WE WEREN'T EVEN ASK IF WE WOULD LIKE 2SEE ANOTHER SUV OR COULD SHE GET OUR # FOR THAT CALL SHE WAS GOING TO GIVE US IF THEY DIDN'T BUY! I Wouldn't RECOMMEND THIS CAR DEALERSHIP TO ANYONE! NOBODY SHOULD HAVE 2B TREATED THE WAY WE WERE AS PEOPLE&OR CUSTOMERS. I FEEL HEATHER,SALESMAN WHO GAVE US KEYS 2DRIVE AS WELL AS PELHAM IMPORTS SHOULD BE HELD RESPONSIBLE FOR THE ILLEGAL ACTS AS WELL AS HAVE COMPLAINTS FILED WITH ALL WEBSITES THAT ADVERTISES for THEM.THE BBB,FTC,ATTORNEY GENERAL&ALL CONSUMER PROTECTION AGENCIES WILL RECEIVE COMPLAINTS...UPDATE DETAILS!
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August 2021 by Jessica Howard Cagle
There is a reason this place has so many bad reviews. They have a white dodge caravan listed for sale. My husband went and looked at it. He was told it needed a transmission. Still has the vehicle listed for nearly 7k. The transmission was replaced he was told when he went back and looked at it a second time. The owners wife said they are not willing to be negotiable on the price. Unknowingly I came the very next day to inquire about the same vehicle. Asked what all had been done to it. She claimed normal maintenance and said the only thing that has been repaired on it was an engine mount. Mind you my husband saw the invoice the previous day from LKQ where they ordered a transmission with over 130k miles on it and she explained that is why they had to keep the price where it is. She lied straight to my face and refused to show me service records on the van. I called my husband and told him about the van after talking a few minutes we realized it was the same van and he told me she lied to me and told me his story. DO NOT BUY FROM HERE. THEY ARE CROOKS AND WILL SELL YOU PIECED TOGETHER VEHICLES WITH OUT WARRANTY’S. DO NOT BUY FROM HERE!
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July 2021 by Matt Holmes
Had a great experience. It's so easy there.