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December 2023 by Patricia Tureaud
Had good experience
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June 2023 by Danu High Priestess “Queen of Orion, Heaven” Of Orion
Lovely cashier, she was wonderful
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March 2023 by DAVID MURPHY
I WAS...a loyal Napa customer until today. I bought into the better quality theme of their over priced parts for a long time and always bought their batteries that were made for them by East Penn Manufacturing, a truly reputable battery maker but in 2000 my Ford battery died and of course I dutifully trod down to the NAPA store and bought a battery with a sticker that said "Made in Mexico". Not feeling too good about buying a battery that was more expensive than I thought justified, I swallowed hard and took it home. After a little over a yr and a few months, it died as well. So I took it back to NAPA and they charged me the difference for a new battery and this Mexican battery lasted from 7/22 until 3/23 and no, there is nothing wrong with the car. The store told me that my battery was not warranted anymore, in other words, "have a nice day, good bye". After talking with the Interstate distributor and him stating that his batteries were Made in USA, I am going to buy one in the AM. NAPA, you have sold your soul to NAFTA for a few bucks more but they will NOT be any more of MY bucks!! BTW, I gave the manager the ball caps back, can't use them to start a car.
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September 2022 by Courtney Smith
Go Emily! Had a truck broke down and she went above and beyond to help us get the parts we needed after hours! And gave us some hats :) excellent customer service!
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August 2022 by Gary Rush
Lady was broke down at Sonic beside this Napa location. They send a young guy over that literally had no knowledge of cars. After thirty five minutes I asked if there was anything they needed my assistance with. The guy tells me he doesn’t know how to get the battery out and can’t help her. There was two nuts holding battery bracket in and one nut to be loosened on each battery terminal. The lady tells me they charged her $200 for a battery, which I knew was too expensive for this car and model. Given, I have a background in automotive and managing auto parts stores. When I asked was this the only option they gave her, she said there was one for $130 but they talked her out of that battery. I encouraged her to return the battery for a full refund, which she did, and I jumped her vehicle off. I followed her to Orielly’s Auto Parts and they had a battery for $109 and installed it for her in ten minutes without issue. Sad part of the whole story is Napa did not care about this lady after her battery return and was going to leave her stranded. Taking advantage of women due to lack knowledge to make a bigger profit seems to be the result they’d hoped for.
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July 2022 by Charlie W
I greatly appreciate Jarrett and his willingness to help. Very professional and courteous. Highly recommend NAPA for all your part needs.
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June 2022 by Mark Limbaugh
Checked Google to make sure they were still open before making a trip. I walked in at 6 pm, asked if they were still opened (employees talking to customer) since I got no response I continued on. 3 seconds later they made it clear they were closed. My mistake...they close at 6 not 7 Google.
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August 2021 by Jeff king
Quick service and helpful staff
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July 2021 by Paul Casone
They are slow inventory is not in place where it should be taken along the take too long to wait on a customer
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May 2021 by Scott Yancy
Ordered some gear wrench ratcheting wrenches that was on sale. Everybody was cool and great, I just wish the ratchets was not so dusty but it is not their fault.
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May 2021 by Shaun Self
My favorite place to get parts! Better quality stuff and helpful staff!!
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April 2021 by Ryan Hamilton
Very friendly and helpful. Had to order a hard to find part and they delivered on the same day exactly on time. The staff is very knowledgeable and helped me find the exact part I needed. Highly recommend!
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March 2021 by Mark Jarrell
I go out of my way to give this NAPA my business. The staff is always helpful and knowledgeable. If they don't have it they can get it for me quickly. They have a well stocked warehouse that's only second to the main warehouse downtown BHM. I will always shop here first for my auto part needs.
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January 2021 by Derek Ried
Great parts and service!
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June 2020 by Daniel Clark
Great selection with friendly help