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November 2023 by Natalie Davis
The General Manager, Dakota, from Pelham, AL location was absolutely amazing in helping me with my journey of finding the perfect vehicle with me. Although I selected a car from another location- he gotten me approved and went over warranties and other amenities! I just wish I was able to purchase my vehicle directly from him! He was very professional, patient, courteous and continued to follow up with me!!!
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November 2023 by Latasha King
I had a great experience with my car buying experience today. The sales person Shelby had all my information inputted and waiting when I arrived. The manager Dakotah was on point with explaining everything I needed. He answered all my questions before I asked them. My DriveTime team rocked. Thank you very much for a great experience.
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November 2023 by Kaitlin
We had such a great experience at Drive Time today! Shelby was friendly and very knowledgeable on all the cars we looked at and the buying experience was a breeze! Definitely 10/10 recommend going to see Shelby at Drive Time!
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November 2023 by Quincy Arrington
Everyone was very friendly and welcoming! Jade was amazing at getting everything done for me as fast as possible. I would definitely recommend drive time and Pelham for anybody looking for a vehicle thanks guys
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October 2023 by ThatBoy Antt
Perfect Experience. Jade took her time showing multiple cars and even spotted a clear interest I had i SUVs and I drove off with the ride I wanted. Great Service!
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October 2023 by Latesher L Flowers
The entire staff at this location was absolutely wonderful. I started with Dakota and ended with Jade. They were PROFESSIONAL, PATIENT & KIND. They made sure to get me what I wanted!Jade was so upbeat she was more excited than me, lol.Kudos Drivetime Pelham Team
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October 2023 by Brooklyn Noel
Jade was so patient and helpful wit me ! Thank you for my new first car ! I would recommend coming here for first time buyers.
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October 2023 by Matthew P.
1 Star is absolutely to much. This is not about this particular drive time location itself I am leaving this review here because this shows to be there corporate office. I am hoping I finally reach someone who gives a damn about my experience with this company. I have mailed letters to the cooperate office. I have left emails with customer service and I have even called and left voicemails and never been reached out to. DO NOT BUY A VEHICLE FROM ANY DRIVE TIME.My experience starts in March 2023 when I took my brother in to the drive time location in Pelham AL. We picked out a 2018 Ford Fusion and completed all the paperwork and financing and we were on our way. This was at the end of the day on a Saturday so when we left the building the store closed. We only made it about 20 minutes from the dealer when the vehicle broke down. We were stranded and couldn't reach drive time until that Monday due to the business hours. On Monday we had the vehicle taken to a repair facility and paid our deductible and they attempted repairs on the vehicle. We had it for 1 day after that before the engine went out. The vehicle was returned within the 5 day return policy to the Drive time location in Pelham AL however they couldn't get us a refund on our down payment for 14 days!! Once speaking with the manager and finding a solution that resulted in us driving 3 hours to a Drive time location in another state to pick up another vehicle that was within our budget and suppose to be the same down payment. We were assure they would have the vehicle and paperwork ready when we arrived. We made the drive to find that the employees had no idea we were coming we had to wait on the vehicle to be found and gassed up. We also had to redo all the paperwork and was then informed we owed an additional $350 towards the down payment that we did not have on us. We had to go through the trouble of having family send us money because we were so far from home. I was already pissed by this point but fast forward 3 weeks this new vehicle breaks down and is put in the shop and stayed in the shop being repaired from April 1st - August 29th. 4 months without a vehicle. The payments were made on time for the entire time we have never missed a payment. We did not have the chance to register the vehicle prior to it breaking down. The vehicle was not registered. Drive time was informed about the vehicle being in the shop multiple times. When the vehicle was picked up from being repaired I attempted to register the car however I did not have the paperwork and we had to track down where drivetime sent the paperwork and it was actually sent to a county we no longer lived in. I called Drive time and asked for another copy of the paperwork to be sent to the current county we lived in. They refused and said it had to be registered in the county it was sent to however since I did not reside in that county any longer the DMV would not register the car. So we could not get it registered. Drive time then informed us that they were coming to repo the car since it was not registered. We had to obtain a property within the county just to register the car!!!! During this entire process drive time was never any help. I am so disgusted with this company and this situation absolutely the worst experience ever.
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September 2023 by Tristan Williams
All right! Walk with me through this dealership experience. I walk in and greeted by Shelby. She was very sweet and then she pulls my appointment time while Eric pulls the car around. They both are excellent and very knowledgeable of cars and the gap insurance as well as the extended warranty and let’s just say I walked away with a car that is my absolute favorite. Thanks DriveTime, Eric & Shelby. I recommend this dealership and give a score of 10/10!!!!!!
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September 2023 by Tip Riggs
Bought car next day transmission gone. Recieved refund. The people there are professional easy to work with. Easy buying process I just didn’t get lucky with the right car. Thanks Jarrod for dropping us off. Me and my kids were stranded in Birmingham. My bank statement wouldn’t load so they can reverify income which they had already at that point I said Bridgecrest will not go over and beyond to help.
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September 2023 by The Fool’s Mission
Jade was very friendly, helpful, and resourceful. My experience was very enjoyable. The buying process was organized and efficient. I am so grateful I decided to buy from Drive time in Pelham, Alabama.
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September 2023 by Jason Browning
Shelby went above and beyond for my wife and I to get us in the vehicle we wanted. Will definitely be back !!!
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August 2023 by D S.
A-F'ING-MAZING!! Jarrod saved the day! I came in after scouring the earth for a car that fit the criteria I had set and had little success. Hope was all but lost when i stumbled into Drivetime in Pelham and Jarrod greeted me upon entry. Really sold me a car and took care of me and my needs. he listened well and was honestly great at making the process enjoyable and entertaining. Priceless experience. A really awesome human being. Thanks Jarrod O!
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August 2023 by Michael Gooden
I recently had the pleasure of working with Jade, a sales associate who truly exceeded all expectations. Her knowledge of the products, along with her friendly and approachable demeanor, made my shopping experience absolutely delightful. Jade took the time to understand my needs and preferences, guiding me towards the perfect choices with genuine enthusiasm. Her exceptional customer service skills and genuine passion for helping customers shone through every step of the process. With Jade's assistance, I felt confident and well-informed in my decisions. I can't thank her enough for making my shopping experience memorable and enjoyable. She deserves not just 5, but 10 stars for her outstanding service!
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August 2023 by Ice ThaGod
Jarrod was the employee that helped me and wow did he make everything easy to understand was straight to the point. Didn't feel pressured to get anything and really help me finding a great car for the best price. Thanks again and I highly recommend every go ask for Jarrod!
