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December 2023 by Craig Compton
I spent 11/2 hours this morning getting a quote on what it would cost to upgrade my phone. When the saleswoman (who was very nice and seemed competent) had finished writing everything down, I asked her to put her name on the quote. She did, went back to get the manager's approval to give me the quote, and make a copy for me. She returned and said the manager said she would not give me a copy. I've been down this road before, and don't plan to be screwed by T-Mobile again. If you buy anything from T-Mobile, I strongly suggest you make them put the cost in writing.
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October 2023 by Debbie Watts
Staff has a poor work ethic and bad attitude. I was the only customer and had to interrupt the 2 employees from their private conversation private private conversation to get any assistance get a
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September 2023 by Megan Payne
Kiera K was a big help! She showed me how to use my new phone and Apple Watch. Thank you so much!!
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September 2023 by Chuck Berry
After 3 days (6 hours) of back and forth on the phone with T-Mobile’s customer service (5 different people who couldn’t solve my problem) I finally was told to go get a new SIM card from a local T-Mobile store…I’ve always had bad experiences at “Phone stores” and was reluctant to go in. And when I found out this store had opened in Hampton Cove and I never noticed it…I was willing to give it a try…I’m now so glad I did…and glad it’s here. They understood my problem, were very patient with my frustration, very honest and quickly provided a solution….exactly what I wanted from the beginning. Sorry, I’m bad with names, but the staff was great and knew their stuff. Thank you so much for helping me. Next time…I’ll go here first.
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September 2023 by Ashley Martin Smith
Visited the new Hampton Cove store today and Kiera was amazing! Very professional and took her time making sure I was satisfied before leaving! That kind of customer service is a rarity now a days! Will be back and recommend to everyone!
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September 2023 by Khalid Smith
Kiera will be the only person I go to. She is phenomenal. She is authenticly positively enthusiastic about her job, and she is very knowledgeable. I got a new phone and a watch. She got herself a lifetime customer. Thank you, Kiera, for everything!!!
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August 2023 by Kathy Smith
Great experience in the Hampton Cove store. Trey and Stephanie were a lot of help and very friendly! Definitely 10/10 recommend
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July 2023 by Julie Bishop
Tre and Stephanie were very helpful in getting me into my first iPhone and Apple Watch. Having been an android user for 20 years the change was a little intimidating, but they made it much easier and I’m very satisfied!
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June 2023 by Wonder
This has been probably my first good experience in getting any new device, they offered discounts, really worked with us, and have generally been really friendly! It's amazing really! Definitely recommend this store on Hampton Cove! Ask for Tre and Cenzee I believe there names were
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June 2023 by Shannon Broad
Tre and Cenzee were absolutely wonderful. They made the process of changing carriers painless.I highly recommend T-Mobile Hampton Cove!
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June 2023 by Ellen Bird
We weren't expecting such good service, but our sales person did and awesome job. Tre and Cenzee thanks alot for all your help!
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June 2023 by Oak
The staff was very patient and kind during difficulties while getting our new phones, super awesome
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June 2023 by Kevin Bird
Tre did a great job!
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June 2023 by twisted sister
Awesome experience with the great T mobile staff and left with great phones
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June 2023 by Rod Powell
Outstanding customer service.
