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September 2023 by Marsha McCarron
I have been a loyal customer of McCarron Insurance Group for many years, and I can confidently say that they deserve every bit of praise. Whether it's a simple question or a complex situation like recovering from a hurricane, they have consistently demonstrated their unwavering support and dedication to their customers.The staff at McCarron Insurance Group is not just good; they are exceptional. Their professionalism, knowledge, and willingness to go the extra mile have always left me impressed. I cannot express how grateful I am for their assistance and the peace of mind they provide.In a world where customer service can be hit or miss, McCarron Insurance Group is a shining example of what a truly outstanding insurance company should be. I wholeheartedly recommend them to anyone seeking reliable and compassionate insurance services. Thank you, McCarron Insurance Group, for being there when I needed you the most!
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August 2023 by Jamie Kinney
Can you say you love your insurance company? I can and do.
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August 2023 by Carol Henry
Kevin worked really hard to get us the best quote he could. I will definitely go back to his agency for future services.
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June 2023 by Sara Courville
Landry with blonde hair is very rude and disrespectful. Definitely not a place to be.
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April 2023 by Vicki S.
Beware! they do nothing for you! don't return phone calls. will not get quotes on increased coverage. do not make sure you are fully covered (such as loss of income on our rental property). we had 25% of the coverage we should have. When I inquired about the discrepancy, I was never answered. numerous requests for the increase went up unanswered. this is just an example of their poor, incompetent service. they point the finger at an internal problem which they can't control. Insurance is too 8mportant to waste your time with these people!
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December 2022 by Clay Fanni
Very unprofessional group, Kim Fay in particular will find every excuse not to lift a finger and help clients.
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October 2022 by Pearl Alexander
Terrible Customer Service. Don't return phone calls, don't follow up on questions when asked, didn't help out after Sally, and don't provide all the discounts you might be entitled to. Their rates are not as competitive as other agencies that insure with the same companies they us. Definitely shop around. There's lots of great insurance companies out there that truly care about their customers, but this isn't one of those.
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July 2022 by Robert W.
I felt deceived by this company and in particular agent Terry Q******. I was looking to get insurance for my home and received a quote which saved me over $*** from my current carrier. My current insurance expired on 7/31 and I was told on 7/25 she has everything needed to bind my account. Late in the day, on 7/29 she indicated there were issues because of 2 water damage issues in my prior home in Georgia. I responded to her concerns in writing, also left 3 voicemails (2 on 7/29 and 1 on 07/30) and never got a return phone call. Today, at 9:38 am she said Frontline declined my submission, in an email. Never once did I receive a courtesy phone call and have had to find another agency to get coverage. She allowed my coverage to expire without notice and put my home at unnecessary risk. I recommend that all my neighbors avoid Mccarron.
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June 2022 by john lassere
Always have been extremely helpful
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March 2022 by Paul W
Horrible service, do not use this insurance company. Additional items needed to bind a policy are back on the customer, which should be the client, however they are only concerned about their daily operation. This includes not being able to complete basic internet searches for public information and a general lack of care.
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October 2021 by Donna Fitts
We have our policy with them and they took great care with our claims... thanks to SALLY!
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June 2021 by Stephanie M.
This group is fantastic!!! We have a condo at Turquoise Place and they have gone over and beyond with communication, customer service, and overall professional. Our building got hit by the hurricane. Although our unit didn't sustain any damage, we were unable to rent out our unit because the building was damaged tremendous. McCarron was so prompt in paying a "loss of rental income" that we didn't even know we had. The amount was very fair and they were wonderful to work with during a crises. We've used them for 6 years and have had nothing but excellent service. They are that "southern" sweet with great integrity and kindness.
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January 2021 by Bryan Long
I have had nothing but FANTASTIC service from the McCarron Insurance Group. We are in the process of purchasing a new home and needed flood insurance and homeowners before we could close. After speaking with Mrs. Terry, she had everything ready and sent to our loan officer before I could even respond to an email. INCREDIBLE service and extremely friendly staff have me smiling from ear to ear! I highly recommend these local professionals.
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January 2021 by Mary Edwards
McCarron insurance is a great, locally owned insurance company! I highly recommend!
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December 2020 by Donald Jones
overpriced insurance quotes and not terribly friendly either. Shop elsewhere.
