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January 2024 by Jacob Seales
Great experience with Chloe at this location. Patient, communicated with me & perfectly applied my liquid protection. She's great!
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December 2023 by D B.
Young girl in Opelika store was rude and obnoxious Worst customer service ever !! Will never go back to this store!!
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December 2023 by Freddie Stanleta
Brandon was very helpful with questions and phone settings
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November 2023 by Shamar Sutton
Brandon customer service is A1. He is outstanding and very professional! Definitely deserve a raise and promotion!
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October 2023 by Leah Osborn
Such a great experience with Brandon at this location. He was very helpful and catered to exactly what I needed!
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July 2023 by Truth Walker
This store should be called: "Better than the Other Verizon Stores"... John, the store manager is spectacular... very knowledgeable and very patient and a very resourceful problem solver. He seemingly, repeatly, makes a way out of no way... Could he be the one spoken of in the ancient scrolls? ... Naaawh, he couldn't be...
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May 2023 by Shirley Carter
Excellent customer service. Less waiting time. Personal treatment very comfortable with the representative.
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March 2023 by Matthew Swanson
Great staff! Very welcoming and patient. Also, very happy with my new iPhone. Was on the fence with just getting a regular 14 or a Pro and I am happy to say I went with the pro after an insightful talk with a worker there. Also, incredibly happy with how painless and streamlined the process was.
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March 2023 by Alicia Grealish
Came in from out of state to help my mom upgrade her phone. John, the bearded employee, and Brendon, the blond one, were extremely helpful and knowledgeable about phones that would be best for a senior to use.John even offered to be available to help my mom once I left to return home.My husband and I will be living here in 2024 and this location will be our go-to for all of our cell phone and customer service needs.Highly recommended!
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March 2023 by Jadora Thomaa
If I could post 0/5 stars I WOULD! Very unprofessional! Not helpful at all! 2 Caucasian guys with beards! 0/10
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February 2023 by Zachery Weiss
Went in to upgrade my phone, proceeded to find out what it was going to cost to upgrade and the guy told me and i was good with the price he said went fourth with the process and paid what he said and after he pulled the device and everything he rang everything up in his system and tried to get me to pay an additional amount that he never said in the beginning that i was going to have to pay, overall the experience wasn't great at all, the rep in store had a foul mouth as well as when he answered the phone he definitely has no patience and immediately started shaking his while on the phone with another customer, going to actually verizon store in tiger town is worth the wait and headache of this place. DONT RECOMEND THIS PLACE
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January 2023 by Clisman Ramos
Scammers. Guy with beard and long hair, Adam I think, looked at the computer and said $800 off a trade to upgrade to new iPhone. Yet next day when phone was dropped off it was only $400 in their system. Seems desperate. Kind of sad actually. How do you confuse $800 with $400. Then got harassed once out the door by the other employee. Don't come here. They'll do their job for the most part but if there's an opportunity to deceive or scam someone they'll take it. Look at the other reviews, specially on yelp
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December 2022 by Jacob S.
Adam is a scammer and a racist, very unprofessional. I would not recommend these guys what so ever.
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December 2022 by Carlos V.
1 star just because I couldnt select 0 or negative. Very rude and unprofessional staff. They promise you something and when you come in they change it. Felt discriminated while I was there. Nothing but clowns there. Management wasn't any good. Please avoid this store at all costs. Find someone better to deal with. Do not go here or you will be disappointed. You have been warmed
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December 2022 by Alex R.
Scammers. Guy with beard and long hair looked at the computer and said $800 off a trade to upgrade to new iPhone. Yet next day when phone was dropped off it was only $400 in their system. Seems desperate. Kind of sad actually. How do you confuse $800 with $400. Then got harassed once out the door by the other employee. Don't come here. They'll do their job for the most part but if there's an opportunity to deceive or scam someone they'll take it.
