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July 2024 by Anna
Brandon excels in communication. My experience has been outstanding as he takes the time to explain all the details thoroughly.
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June 2024 by James Lauters
absolutely awesome service upgrading my wife's iPhone... very knowledgeable and engaged agent!
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June 2024 by Andrew Cooper
They were life savers. Phone cracked, screen would not work. They got me a new phone, got some equipment to get my broken phone working and transferred my data. Need to go there if you have any problems with your phone.
Do NOT go to the Auburn Store. They cant fix anything, recover data, and could not even get me a phone without a manager and he was not there.
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June 2024 by Kevin Godwin
Greated at the door and treated like a number...not a 20 year customer...what do you need yeah yeah...just get me the number and will get to you...you have 3 people in front of you find a place to sit. I asked do you have a restroom? No. Not for the public. Like I said...20 years paying premium pricing...
Where did the service go?
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May 2024 by El Ja
Deceptive!! Added 2 new phones/lines to my account and was promised $200 credit for each phone. The rep and manager had me submit something online requested the credit/rebate. After 60/90 days I get a message from Verizon that the promotion provided was not one that the store was offering. Tried to go back to the store on more than one occasion only to be told that the wait was super long and that I couldn’t be out in the queue and to come back the next day when things are slower. Went back again, same story! HORRIBLE SERVICE
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January 2024 by Marlonantonio Paredes
Excellent store
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November 2023 by Brandon Williams
Joseph was so nice, cute and very friendly !! I will always work with him when I come to this store !! He always goes above and beyond
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October 2023 by chasitybethea
i went in due to my app giving me complications on a trade in and can i just say that the staff was AMAZING they helped me get my stuff figured out so i can trade my phone in. they were super funny from the jump and it made it a welcoming experience. i hope everyone has/had an experience like i did
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October 2023 by patel priyanka
Zero customer service. When we entered the store, there were three employees but no one greeted. We waited 5 min but no one asked anything so we just left the store. We were thinking about the change business plan t mobile to Verizon, but now we don’t want to transfer plan to Verizon anymore because of very bad customer service.
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October 2023 by Kermit Jones
Pretty straightforward. As far as Verizon store goes. I've been here probably a dozen times. About 2/3 of them. Have been straightforward walk-ins with business done. When they are super busy, not nearly as much fun. Good staff.Biggest complaint is the requirement to make a reservation. Sometimes. That's more of a Verizon issue than a location issue.
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October 2023 by isam abdulla
Ashleigh was very professional and patient. She spent 2 hours cleaning the mess that was created at the Eastchase store in Montgomery Al when we switched to Verizon few days ago .We had to go back to the store today because the geek squad couldn't get the imessage on my wife phone fixed to work and fortunately Cale was working and he fixed it in 10 minutes .Big Thanks to Cale .
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September 2023 by Houston Harrod
Absolutely the worst service ever! Placed an order at 7:30 am and went by the store to check on it at almost 4:30pm and the 2 women in the store that helped me or should I say didn't help me said oh it is still processing and had no idea if or when my case may be ready. I know it was only a case but I feel like they should at least have apologized for the order taking so long. I was starting to have a higher opinion of this store until today.
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September 2023 by ItsChasityyy
i went in due to my app giving me complications on a trade in and can i just say that the staff was AMAZING they helped me get my stuff figured out so i can trade my phone in. they were super funny from the jump and it made it a welcoming experience. i hope everyone has/had an experience like i did
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September 2023 by Emi Moran
Terrible customer service
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September 2023 by Georgia-Lee Smith
I have had some bad experiences at phone stores before, but this was not one of them! I walked in and was immediately helped by two representatives. They were both so friendly and helpful and made the process of getting a new phone easy and smooth. Thank you, Angel and Andrew!!
