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October 2024 by Tammi Cole
They always take great care of Daizy!!
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October 2024 by Melissa Claunch
We love the care Dr Newboll gives our cat. However, we boarded him for 9 days while on vacation. The morning before I dropped him off in the afternoon, I left a message for the vet about diabetes care and checks during his stay. After I picked my cat up, I found out that my message was never given to the vet. They did give my cat his current dose of insulin daily while he was there. However, the opportunity was missed for checks and possible better glucose control.
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August 2024 by Michelle Preskitt
Absolutely the best vet I’ve ever taken my fur babies to. They keep the prices fair, they genuinely love our pets, and they’ve always been able to squeeze my babies in when they needed to be seen. Can’t recommend enough
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August 2024 by Cody Lawson
Had to put down a cat. My only visit. Was very respectful and kind the way they treated him.
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June 2024 by ROSS M
Dr. Moore is an amazing veterinarian!
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June 2024 by Jackie Lawler
Great service send very great service . ..
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May 2024 by Angela Nantakul
My pets have been seen a few times at this place. I loved the veterinarians and never had any problems. HOWEVER, I JUST HAD THE CRAZIEST EXPERIENCE AND WILL NEVER RETURN AND WILL URGE OTHERS NOT TO… here’s why:
A couple days ago my cat was bitten by a snake. His leg was swelling in front of my eyes and he personality changed quickly. I called the office right as they opened about thirty minutes later. They said with snake bites I would need to bring him in urgently due to the quick decline it can cause. I was concerned about price and she stated they don’t do payment plans and said to try care credit but drop him off and we would figure it out. So that’s what I did. I tried care credit and it was a no which was no surprise. I’m a full time healthcare student and mom.
I received a phone call from the veterinarian who said they needed permission to start antivenom therapy and fluids etc, I said YES and explained again that I was trying to figure out the finance aspect she said it’s fine we will deal with it at the front when we know what we are looking at and that the cat would usually stay overnight for observation so I would have a little more time to get whatever the cost was together.
After I picked my son up from school, I went by to see the status and they said my cat was responding well and no complications and the price was $554. Okay, so realizing they were trying to release him right then I was panicking because I still haven’t had enough time to have the response from the people who were going to pitch in to get the cat paid for. The woman in the back office came out and instead of calmly trying to understand that I just needed until the next day (which was what was eluded that morning) she used a humiliation tactic in front of the people in the waiting room and her staff. Things she said such as, “did you even have intentions on paying?” And scoffed at me. And I was trying to explain that I just needed a little bit to figure it out. She was very pushy and probing and so I had started getting emotional knowing that she was clearly treating me like I was a scumbag of the street. She asked that I call and speak to only her in the morning and I asked her if she was going to be as rude because if so I don’t want to speak to her. She got very offended and visibly was shocked that someone would call her out. She got huffy and I was trying to dismiss her and she said things “do I tell her (pointing at receptionist) that she won’t get her check because you can’t pay” which is bad business and could get illegal. ? “Do you have a check we can just change the date?” Which is illegal. And through all of this she exclaimed that she was the owner like it was supposed to make a difference. Then she told me other clinics would call the police and press charges for theft of services.
Absolutely ridiculous and such a disgrace of a woman. Like I anticipated, the next day I paid and got my cat and the medical records for my husky and my feline and will not be returning. What an embarrassment to caring for animals. Insensitive, rude, and disgusting. I wouldn’t want my penny OR A FRIENDS BORROWED PENNY going to support this woman’s place of business.
I was at school the following morning telling my class about the crazy story, one of the girls asked which animal hospital and I told her, she said”I knew it! It was Kelly wasn’t it?” I almost died of laughter and she told me how the owner comes in screaming at her employees and that this woman is not a good person in this field. This was a breath of fresh air because now I know this was a her issue 100%.
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May 2024 by Angela N.
My pets have been seen a few times at this place. I loved the veterinarians and never had any problems. HOWEVER, I JUST HAD THE CRAZIEST EXPERIENCE AND WILL NEVER RETURN AND WILL URGE OTHERS NOT TO... here's why: A couple days ago my cat was bitten by a snake. His leg was swelling in front of my eyes and he personality changed quickly. I called the office right as they opened about thirty minutes later. They said with snake bites I would need to bring him in urgently due to the quick decline it can cause. I was concerned about price and she stated they don't do payment plans and said to try care credit but drop him off and we would figure it out. So that's what I did. I tried care credit and it was a no which was no surprise. I'm a full time healthcare student and mom. I received a phone call from the veterinarian who said they needed permission to start antivenom therapy and fluids etc, I said YES and explained again that I was trying to figure out the finance aspect she said it's fine we will deal with it at the front when we know what we are looking at and that the cat would usually stay overnight for observation so I would have a little more time to get whatever the cost was together. After I picked my son up from school, I went by to see the status and they said my cat was responding well and no complications and the price was $554. Okay, so realizing they were trying to release him right then I was panicking because I still haven't had enough time to have the response from the people who were going to pitch in to get the cat paid for. The woman in the back office came out and instead of calmly trying to understand that I just needed until the next day (which was what was eluded that morning) she used a humiliation tactic in front of the people in the waiting room and her staff. Things she said such as, "did you even have intentions on paying?" And scoffed at me. And I was trying to explain that I just needed a little bit to figure it out. She was very pushy and probing and so I had started getting emotional knowing that she was clearly treating me like I was a scumbag of the street. She asked that I call and speak to only her in the morning and I asked her if she was going to be as rude because if so I don't want to speak to her. She got very offended and visibly was shocked that someone would call her out. She got huffy and I was trying to dismiss her and she said things "do I tell her (pointing at receptionist) that she won't get her check because you can't pay" which is bad business and could get illegal. "Do you have a check we can just change the date?" Which is illegal. And through all of this she exclaimed that she was the owner like it was supposed to make a difference. Then she told me other clinics would call the police and press charges for theft of services. Absolutely ridiculous and such a disgrace of a woman. Like I anticipated, the next day I paid and got my cat and the medical records for my husky and my feline and will not be returning. What an embarrassment to caring for animals. Insensitive, rude, and disgusting. I wouldn't want my penny OR A FRIENDS BORROWED PENNY going to support this woman's place of business And after sharing the experience amongst my class one of my classmates knew the exact person I was speaking of. Kelly the owner. She shared some horrific stories on how the employees are screamed at and treated. I couldn't help from realizing that this woman is in the wrong field and she treats everyone like shit.
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April 2024 by Diana Sherwood
I love this business. They have been wonderful with me and my Lola I thought I was losing her one day they supported me with my emotion and my dog helped me out in every way possible I would not take her anywhere else. I just can’t express the great care they give you
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April 2024 by Cathy Fowler
My dog has skin allergies and had two visits and both were good ? I give them a thumbs up on knowing and helping with Chipper Thank you
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February 2024 by April Parrish
I can't say enough good things about this place!! Nice, knowledge and tireless to help animals.
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January 2024 by Larry Caldwell
Awesome service and friendly staff!
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November 2023 by UF1
The staff at Thornton Animal Hostpital is exceptional!
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November 2023 by Bill Holt
Not a hospital. They don't take walk-ins and have standard vet hours. Don't know why you would misname your veterinary practice.
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November 2023 by Tellie Sanders
Friendly knowledgeable staff that really care about your fur babies. Highly recommend ?
