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April 2024 by JuJu D
What an easy experience Tequarius made shopping for a new mattress. He was knowledgeable and efficient and gave great customer service. He arranged for delivery to my grandson’s apartment in Auburn so a college student will have a great night’s sleep! Thank you, TQ!.
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April 2024 by Stoney Jordan
Sales Rep was very knowledgeable and answered all our questions. We were able to eliminate many options and focus on the products that met our needs. It was a great experience.
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April 2024 by Walter Woodall
Very pleasant experience. Knowledgeable sales person. Patiently answered our questions.Good job T.Q.
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April 2024 by Kevin Owsley
TQ did an excellent job describing all the various mattresses to us. He never pressured us and left us alone at times to allow us to discuss amongst ourselves. If you need a mattress, I would definitely look at Mattress Firm!!!
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April 2024 by Tracie Davis
Very helpful. Not pushy. Guided me through several I liked. Explaining the difference between them. Asking my sleeping habits and positions and which ones were the best for me. Very nice. Knowledgeable about all the different products. Very pleased. Thank you again. Great experience.
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March 2024 by ricky turner
The customer service person, Nick, was great. He made us feel comfortable and under no pressure. He was knowledgeable and answered all our questions.
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March 2024 by Wendy May
Very nice and friendly. I love that he took me to exactly what I wanted, and I was having a mattress set delivery date set 30 minutes later. Great mattresses and took the headache out of trying to find my mattress set!!!
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March 2024 by J Ivery
TQ was very good and very acknowledge.
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March 2024 by Gigi metzger
Walked in on a Sunday looking for Prez day sale. Tequarious was my salesman however, wasn’t real informative or knowledgeable once I had questions after the sale. I tried one of the tempur pedi pillows in store, bought one at discounted price. Slept on it 1 day with pillowcase on it. My head didn’t touch pillow, only the pillowcase. Woke up with biggest headache and positioning was horrible causing neck pain as well. Called to report this to store and Mgr not available to talk to. Paid way too much for pillow I can’t use!! Was also told I qualified for adjustable base if I spent more than 499, which I did. Failed to get base as all other details worked out, called back next day and bc base wasn’t put on original order, I don’t get “free” base. Their 120 day sleep trial is a joke. You can exchange a mattress and pay fees if not satisfied in 120 days but can’t exchange or replace a pillow slept on in less than 24 hrs??? And add on another fee for replacing it??Where does customer satisfaction factor in this situation??
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March 2024 by John Stumph
Went in to look at new mattresses. We were greeted by Nate and asked a few questions and then allowed to look throughout the store without a salesperson hovering over you. When we selected a mattress, Nate assisted us and process was very simple and hassle free. Overall a great experience.
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February 2024 by April Copeland
Nick was very professional and courteous. He was also very knowledgeable and helpful. Painless purchase. Thank you!!!
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February 2024 by Don McWhorter
Very helpful and courteous!
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February 2024 by Karen Hutchins
Awesome!!
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February 2024 by Laura Steltenpohl
Very friendly and knowledgeable sales team
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January 2024 by Julianne Dinh
It was a great experience with Tequarius! Walked in not knowing the type of pillows I wanted, just checking out the options but he took in all my concerns when finding the pillow that helps with everything!