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October 2023 by Samantha Buell
I came in early one morning with a small issue and Paul was very friendly and helpful. They ending up fixing the issue quickly and he sent me on my way without a bill. Paul, you're an angel!
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September 2023 by Vicki Dedula
GREAT service!! We were on our way to Florida when our F150 had other plans. The team at Firestone jumped right in and worked on it until it was fixed. Even stayed after closing to ensure we were all set. They made a stressful day so much better!
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September 2023 by Tray Wright
Great set of people handling customers and fixing cars. Everyone I've dealt with at this Firestone has done great work with every car I've brought them and compared to other shops a good bit cheaper. I would also like to thank Paul for his honesty and help with my last service. I do alot of my own work but I recommend Firestone all the time for people who need a shop.
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September 2023 by Roger Douglass
I had an appointment for a brake fluid flush and tire balancing. When I returned later that day, I was told there was no charge. Because that couldn't do anything. They said my tires were of different brands, so they could not balance the wheels. And they could not do the brake flush because the brake pedal went to the almost to the floor. In the end, they didn't even offer possible remedies or repairs as if they didn't want my business. I won't ever be returning to them again.
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September 2023 by Teresa Crawford
We were traveling from out of state and had a bad tire. We got two new rear tires and they had us up and running in about an hour.
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September 2023 by Sharon Rivera
They are very friendly and they get the job done. I would recommend Firestone to people whom ask where do you get your oil change. I would say go there.
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August 2023 by Patricia Lemerise
I had made an appt. I went to my appt. And went to check in and the girl said oh you can't get done till next week. I said I made an appt doesn't matter. So I left and went to quick lubes at Sunnyside Ford in Holden and they were fantastic. Firestone in Auburn would never go back or recommend them
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June 2023 by Elsie
Only stopped to see if someone could check the air pressure in my tires.Gentleman who greeted me inside was very pleasant.He advised me to pull up to the first bay and someone would do it for me.Based on this minimal experience, I would probably do additional business with them.
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June 2023 by Shae Wills
Ordered tires online & set an appt. I get there early and they have no record of it. Claimed they couldn’t order them at all. Wanted to sell me a set for $400 more than the original set plus put down a deposit
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June 2023 by David Lucas
Great place to go for service. Very busy so reserve on line and drop off the vehicle if you can.
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June 2023 by stillrumone
Very friendly management staff. I was transporting a vehicle from their location, and they made it a smooth process.
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May 2023 by Amanda Baxter
We were passing through from Florida headed to north Georgia when we got a construction staple in the sidewall of our tire and it was going flat fast! We pulled into this location based on the nearest location on google maps. Paul Davis broke the news, we knew but weren’t ready to accept, we needed a new tire. Well he was kind, compassionate, and light hearted. I really appreciated his manner and personality in the heat of a high stress situation for us. The wait was less than an hour and we were able to walk close by and grab some lunch. It was an over all fast, friendly, and fair priced experience. We hope we never have to visit them again, but if we are in town again and in need they’re my new “ I got a guy” for tire needs in this area.
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May 2023 by Jon Young
I had a nail in my tire and just needed it fixed. I was told it would be 30-40 minutes because there were a couple of people ahead of me. Needless to say, I’m still sitting here almost 2 hours later and my vehicles not even in a bay. The excuse was “there were several appointments that had to be taken care of first”. I’m sorry, but when I was told 30-40 mins I’d really like to know how you can be so far off on how long it would take. If I would have known it was going to be a couple of hours I would’ve made plans to get a ride home so I could actually get something accomplished today instead I’m still sitting here! Never again tho!
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April 2023 by lucas frAley
I took a fleet vehicle in early on a Thursday afternoon to drop it off for a Friday appointment. I waited around all day Friday with no word, so I decided to call. They told me in the call they were finishing up but wanted to do a test drive, before they released the vehicle and would call me when it was ready. No call Friday or Saturday, so I call back Sunday two times and no answer. I cal them Monday, and they took a while to find out what paperwork was to my truck, and notify me my truck has been ready for pickup. I don't enjoy dealing with people who won't keep me informed on my vehicle.
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April 2023 by Felicia Reese
Great Staff !! They go over and beyond . Paul is a great Store Manager and his team is amazing.
