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October 2024 by Janicxx
Assistant manager was rude and talked down to me just because I didn’t tell her I needed cash back. Also, website says you can return something without a receipt in exchange for store credit. This assistant would not honor what it says on the website. Seems to me she is making up her own rules.
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October 2024 by Tanya Rowland
Was overcharged for a pack of water yesterday. I understand that the company is short staffed but someone needs to make sure that the prices are correct on the merchandise. They never have to worry about me coming back to Dollar General on Samford Ave. in Opelika,AL to get overcharged again.
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June 2024 by Haley Raduenz
Disorganized, dirty, rude staff
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November 2023 by Donna Johnson
It's alright bets going to Walmart
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November 2023 by Vandeez Creations (Vandeez)
I came into the store to buy some headphones. There was no sign that said no cash back. It was 9:30pm. My card was charged for $31.90 and including $20.00 cash back. 11.90 for the headphones. There was no cash drawer. At 9:30pm the money had been dropped and the young lady called her supervisor he said come back tomorrow. I told him I didn’t live on this side of town and he brushed it off. I called back the next day because I never got my cash back. The store supervisor told me if I didn’t have a receipt I couldn’t get my $20. He said he would check the camera but since I lost the receipt I couldn’t get my money. When I asked him how this could have been avoided. He rudely told me to go to self checkout. He could have clearly checked the camera and seen that when they opened the drawer it was empty. This happened March 30, 2023 and he didn’t try at all to rectify the situation. I hope he is not doing this to other people because I am now out of $20. I work hard for my money. I don’t work to just give it away.
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November 2023 by Mike Carreca
I visited the Dollar General at 23 Samford Ave(aka 2nd Ave) , Opelika, Alabama this afternoon. It is as they have been reporting on the news, HORRIBLE, could not get down Iles, had to move inventory out of the way, almost fell. NEVER AGAIN. I DO NOT recommend this store.
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August 2023 by Michelle X.
Perhaps just shut it down.
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June 2023 by Destiny Wilson
Remodeled just so they can be the same….doesn’t stay open until 10pm even though that’s what it says on the door and they have the lights still on and an employee inside. It’s 9:00 pm and I wasted gas money coming to a closed store.Many customers came and were inconvenienced.
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June 2023 by Ann Taylor
I love Dollar General because you can find just about anything you are looking for at a reasonable price. If you don't have a lot of money Dollar General is the store to find what you want. "So if you want to find what you are looking for. Go to the Dollar General store."
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May 2023 by freddie higgins
Sorry customer service.. Self checkout is the worst ever with 3 employees walking around the store.. Avoid unless you're in an emergency...
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May 2023 by From Scratch (Vandeez)
I came into the store to buy some headphones. There was no sign that said no cash back. It was 9:30pm. My card was charged for $31.90 and including $20.00 cash back. 11.90 for the headphones. There was no cash drawer. At 9:30pm the money had been dropped and the young lady called her supervisor he said come back tomorrow. I told him I didn’t live on this side of town and he brushed it off. I called back the next day because I never got my cash back. The store supervisor told me if I didn’t have a receipt I couldn’t get my $20. He said he would check the camera but since I lost the receipt I couldn’t get my money. When I asked him how this could have been avoided. He rudely told me to go to self checkout. He could have clearly checked the camera and seen that when they opened the drawer it was empty. This happened March 30, 2023 and he didn’t try at all to rectify the situation. I hope he is not doing this to other people because I am now out of $20. I work hard for my money. I don’t work to just give it away.
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April 2023 by From Scratch
I came into the store to buy some headphones. There was no sign that said no cash back. It was 9:30pm. My card was charged for $31.90 and including $20.00 cash back. 11.90 for the headphones. There was no cash drawer. At 9:30pm the money had been dropped and the young lady called her supervisor he said come back tomorrow. I told him I didn’t live on this side of town and he brushed it off. I called back the next day because I never got my cash back. The store supervisor told me if I didn’t have a receipt I couldn’t get my $20. He said he would check the camera but since I lost the receipt I couldn’t get my money. When I asked him how this could have been avoided. He rudely told me to go to self checkout. He could have clearly checked the camera and seen that when they opened the drawer it was empty. This happened March 30, 2023 and he didn’t try at all to rectify the situation. I hope he is not doing this to other people because I am now out of $20. I work hard for my money. I don’t work to just give it away.
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January 2023 by Anela Vlogz
The store is trashed, boxes everywhere! I when to do some Christmas shopping with my kids and an old man came to me telling me to put things in the right place when nothing is organize in that store. He was just following us and i decided to leave the store. I told him I'll going to call the manager and he said he was the manager and not to come back to that store again, he was mean to us... The store is always so congested and messy with empty boxes and stock cages that you couldn’t even walk through any of the aisles.
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December 2022 by YeSenia Cruz
The store is trashed, boxes everywhere! I when to do some Christmas shopping with my kids and an old man came to me telling me to put things in the right place when nothing is organize in that store. He was just following us and i decided to leave the store. I told him I'll going to call the manager and he said he was the manager and not to come back to that store again, he was mean to us... The store is always so congested and messy with empty boxes and stock cages that you couldn’t even walk through any of the aisles.
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October 2022 by Wendy Robinson
I have never experienced the level of rudeness from an employee at any other Dollar General I have ever shopped in! Absolutely ZERO customer service skills!
