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March 2024 by Karen G.
Never go here again. My husband was sold a phone and we were told our bill would not go up because it was an older phone. We questioned it several times. My son needed a new phone so he went and was sold a phone for no charge by a different sales person. He was told our bill would not go up but it was an IPhone 15. Since the bill is a family bill I called and questioned this because if it's too good to be true it probably is. They said he was trading in a phone and since he would be with ATT the entire time paying it off they are able to do it at no charge. They lied three times to me point blank saying our bill will not increase. Our phone bill went up over $200 and we had another phone line added which was attached to my husbands phone now so his number showed up as a different number in caller ID which can't happen in his job. The only way we got it fixed was calling ATT and taking off some things on the bill so future bills were back to normal but we still had to pay the extra first bill. This store is NOT AT&T. They are an authorized dealer. The only ones that are AT&T and don't seem to lie is the original store on McFarland near Rice Mine Rd and the one on 69 South. We don't mind paying for the phone because we went there expecting to pay but a store shouldn't out right lie and since it was 2 sales persons that lied then it is store policy.
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January 2024 by Pamela Jones
Store manager Jacob lies and is misleading. Claims to trick the system while helping a customer but the customer ends up paying for his under handed tactics in the long run. Then when you call him on it he denies everything. He needs to learn first of all not to do things that a customer has to pay for but he also needs to learn how to be a man and admit when he's wrong or done something not in a customer's true best interest.
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January 2024 by Brandy Hoven
Worse experience ever! What a nightmare! Maria told us one thing and the guy , wish I could remember his name also told us something different! My suggestion would be , go to the one near Olive Garden on McFarland. Way more honest!
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November 2023 by Jami Patrick
We went in for a new phone. Our Salesman was excellent and very knowledgeable! I got exactly what I wanted.
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November 2023 by Jacob Doll
Every time I go in the store, I feel like I’m surrounded by family. Maria, Keyshon and Bobby are a great group of people in the store and they’ve helped with every need I’ve come across.
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November 2023 by Duke Cavaliere
Very easy place to do business. Ask for Maria.... Knowledgeable and saves you $ by knowing the deals, system and how to work it!
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November 2023 by Jessica Dutton
Poor customer service and slow to help I was in the store for ten minutes before I was even acknowledge. Will be taking my business else where.
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November 2023 by Stella H.
The worst customer service ever!!! So I finally received my new phone in the mail. I went into this store to do a trade in and only needed to return my old phone. The guy basically tells me he can't do the trade in because I didn't complete my order at that location. The weirdest thing!!! So I go across town, back to the location where I completed my order (the Tuscaloosa midtown location has the best service btw) and the lady tells me I could have done the trade in at any AT&T location...... I will continue to go out my way to the Tuscaloosa midtown location for my purchases and services where people do not mind working and assisting customers!
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October 2023 by Brook W.
If I could give this store 0 stars I would! Horrible customer service and the workers here will not admit their faults! You can tell everyone here is only here to make money off of you and can care less about anything they tell you aslong as they know you'll buy it!!
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October 2023 by Kris D.
A worker sold me the wrong phone case when I ordered my phone. When the phone came they wouldn't switch the phone case for one that fit, and the store manager angry at me for thinking that isn't right. They also promised a high trade in value but didn't give me one.
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September 2023 by Mckaid Montgomery
Best experience I have ever had at an AT&T store. Maria was the biggest help in my last minute situation and resolved my problem very quickly at the end of the day when she could have been closing up the store. Will definitely only resort to this AT&T location in the future.
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August 2023 by Britt Burney
Maria is a literal godsend. Her patience is unmatched, her communication skills are second to none, and she is the most effective sales rep I have ever interacted with.
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August 2023 by Laci Silas
MARIA!! Top tier customer service. She’s what you call an above & beyond employee. Every business needs a Maria. Five stars!
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July 2023 by Jeff Herndon
Maria provided a high standard of customer service in helping us choose 2 new phones for our teenagers and made sure we understood the different payment options and explained the upcoming changes to our billing. She is very knowledgeable and professional.
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July 2023 by Dorothy Warren
No wait was helped as soon as I entered.she was friendly,spoke to everyone that came in the store and was knowledgeable of items in the store. The store was cool and comfortable.