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August 2023 by Gemma M.
An absolute nightmare working with Kelsey. I don't usually leave reviews but if I can spare one person the nightmare we dealt with... it's worth it. As a seller who sold a home to this agent's buyer, all I have to say is run from Kelsey Payne. I would never recommend her to anyone based on her inability to communicate effectively, constant excuses as to why things are not accomplished and then complicating the closing process with demands not outlined in the contract written BY HER. First red flag should have been when she made a typo in the initial offer 100k under asking. For more specific details, continue reading the essay (lol) below.The earnest money was not received by our attorney for over a week.We received notification of items that the buyer wanted completed per the inspection. Items were completed immediately except for a simple cosmetic request (a quarter sized hole in a door) which was not required per contract.When we tried to scheduled our closing, our attorney reached out and was told the buyer didn't have the money and that we had never fixed the inspection items. Kelsey had been notified of completion days priors. At this point, I called her directly. She said that she wasn't able to answer calls because she was at a conference (she was at market for her clothing boutique). I was told the cosmetic issue on the door was the reason they would not commit to the closing time. I agreed to replace the door in exchange for a time commitment. A follow up email was written to confirm closing time and again, she couldn't commit. I reached out directly to the buyer and he confirmed time and date immediately.Finally, the worst part of all. 10 minutes before walking in to close, we received notification that our buyers were not happy with the condition of the home, and would not be closing until remedied. The home was swept, vacuumed and wiped down. Supposedly, the buyers wanted us to patch and paint every nail hole in the walls along with fixing dirt patches in the grass. These dirt areas had been a part of our property the entire time we lived in the home. Again, none of this was mentioned in the contract. Kelsey continued to say that it is a new home and should be in new condition...it's 3 years old and has been lived in the entire time. She then to threaten us with not closing and say she hates working with for sale by owners. Unfortunately, for her, one of my good friends owns a very successful real estate company and was able to guide me through all of the shenanigans.Finally, the closing funds were not wired prior to closing. Can we say "Amateur hour??!" Attorney had them do it while sitting in his office since it should have received prior.We have sold three homes for sale by owner and have never had any of these issues with any of our buyers agents. None of our buyers agents have complained we were selling FSBO since we still pay commission for them. Our attorney also agreed she was one of the most difficult agents he has worked with.She made it very difficult to get anything accomplished. I'd like to know if she handles all purchases this way or it is simply because she "doesn't work with for sale by owners". Since she has "sold 80 homes in the last 3 years", you would think she would have her crap a bit more together. But what do I know? I'm just a home owner who's sold 3 homes by myself when this is not my career. Good luck to anyone who decides to use her as their real estate agent or has to deal with her in general. Horrible!
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March 2023 by Bridget Young
Kim Owen's is amazing and very prompt. She goes out far over her way to make you feel comfortable and gives you hope and she's just amazing. Your not a stranger when you meet your treated with respect and smiles and I can't say enough about her. I feel that God sent her to me and she has helped me to feel less stressed and I would highly recommend Simply South and agents especially Kim...Thanks Kim
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December 2021 by Kris Mucho Burger
Christy was so wonderful through our home buying process. We moved from 12 hours away which could have been super stressful. Christy was so easy to work with, it made the process much easier on us.
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December 2021 by Kelsey Payne
This is the BEST BROKERAGE by far in the area!!! They really care about their clients and try their best to give us what we really want!! Kevin helped us purchase our first home but we met several of the agents and they were all really nice!
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August 2021 by Richard Williams
Too bad we didn't contact a different agency or agent first. I tried to contact Kathy, the listing agent, directly through her company's website through the email listed on the company site for a property that had been listed for 1 day. I could not call because I work in a state facility that does not allow personal cell phones inside. We wanted to schedule a showing for that day and make our offer that day. I never received a response so my wife found her on Facebook and sent her a message. She quickly replied to that message. My wife asked why she never responded to the my emails to which she replied she never received an email. The picture of the email in my sent folder is attached with the time sent so Kathy can't say it was sent after this review or after the Facebook messages. The Facebook messages are after 9:00 and the sent email says 5:50. Im writing this review at 9:58. Also attached is Kathy stating she never received the email that was obviously sent. My point is that she was quick to respond on Facebook in a polite manner when the messages were about us being a potential buyer. The situation changed when Kathy was politely asked if we had the correct email and why the previous emails were ignored. She quickly proceeded to ignore my wife and then went even as far as to block my wife on Facebook. That is shown in the picture. We were never rude and still wanted to get other listings from her agency but never got the chance. Instead of trying to figure out why an email wasn't received, or being professional and offering to show other listings, or even asking what we were looking for, she outright ignored a potential cash in hand buyer. This is the behavior of an associate broker with this agency! Is this the role model for the real estate agents in that office? We will use a different agency to make our purchase of a property and will be happy to let them get the commission.
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August 2021 by Charity Epperson
Both Kim and Kevin are very professional and willing to help at a moments notice, very kind and definitely give you time and space to explore the homes and work with your schedule! I highly recommend their company!
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June 2021 by Crystal Girolami
We have used Kevin Owens to purchase two homes in Enterprise and cannot say enough great things about him. As an active duty military family, moving is part of our lifestyle and we wish we could use Simply South Realty every single time we move. Kevin is professional, trustworthy, patient and very knowledgeable. He made both of our purchases seamless and we would absolutely recommend him and Simply South Realty to anyone looking to purchase a home!!! We will be using Simply South again when it comes our time to PCS!
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June 2021 by Jim Williams
Incredible experience dealing with Kim .She found us a home of our dreams within two weeks.After showing us a few different homes ,we told her exactly what we were looking for and how much we could afford and she found the perfect home for us in Elba Alabama. Under our budget.Truly a professional in every sense of the word .We gave her a list of wants and needs she fulfilled all of them and even smiled while doing it.!!!She put up with us ,even when we drove her crazy every day asking her millions of questions about the south (we are from the Boston area.)She even hooked us up with a home inspector a plumber a roofer and even a cat sitter for my wife’s cat.She stuck with us throughout the complete process and handed us the keys .in the endWe are totally happy with her professional serviceWe would recommend her to everyone looking to buy their dream home...You can tell the first time you talk to her she really does care that you find what you’re looking for personally.
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February 2021 by Jim W.
Called out of the clear blue and spoke with Kim a true professional realtor that understands the needs and wants of her customers ,we came from the Boston area didn't know anything at all about the south . she showed us around ,showed us a number of properties ,found exactly what we had told her we were looking for at the price we could afford ,in just 2 weeks.what a fantastic realtor . she even turned us onto a Home inspector, roofer and even a cat sitter for my wife's cat. She walked us through the complete process, holding our hand every step of the way even when we drove her crazy with all our wishes and wants for the small amount of money we could afford. She found us a home we absolutely love. This is the woman you want finding your new home... she treated us like Family...
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April 2020 by Crystal Girolami
The best realtor around! Kevin has helped us purchase two properties in the Enterprise area now and each time he ensured the process was seamless. He is very knowledgeable and can answer any questions you have. We would HIGHLY recommend him!!!
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March 2020 by Amanda Messer Douglas
The best realtor/agency in the area!! Very knowledgeable and the most amazing personality! Will do everything in their power to make your looking/buying experience as seem less as possible!
