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January 2024 by Sondra. Waldrep
Never anybody that can actually help you
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December 2023 by Molly MacKay
The most unprofessional environment. We ordered an Apple Watch online and this was the pickup location. The person working couldn’t find our watch, we had to wait 15 minutes to even get to the watches for security reasons. Then he couldn’t find it. The Verizon person had to call people every step of the process. I think he’s made around 5 calls at this point. We’ve been here around 30 minutes basically being held hostage and not allowed to leave with the product we’ve already paid for because this person doesn’t know how to do the process. Which, again, should’ve been done before we got here. The guy on the other end of the phone just said “this is why I hate when people order online. It bugs the piss out of me”. We heard it because he was on speaker phone. Now that man is having to come up here to figure this out. The man that just said he’s pissed that we ordered online. So now we’re sitting here waiting on someone who is apparently pissed that we patronized his business. We’ll be switching carriers
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December 2023 by CM3XJK Racing
Best service for North Alabama. Only service that works and is reliable.
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December 2023 by Teresa Thigpen
Very nice, knowledgeable associate.
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September 2023 by brenda chapman
Renee is was very professional and helpful
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August 2023 by alan fretwell
Service is good customer service is rotten can’t call a local store even if a local number is listed you still get someone in India that you can’t understand or understand you. Jobs are sent overseas instead of kept in the USA and putting Americans to work.
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July 2023 by Beverely Nichols
Very nice employees. Extremely helpful.
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May 2023 by Juanita Wheeles
Donna went above and beyond in helping me get a new phone. Thanks!
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February 2023 by Jamica Garrett
Worst customer service I’ve seen in a long time. The elder worker was working while the younger one was on her phone. Younger worker wouldn’t service black customers or even acknowledge they were in the store she made it obvious of her racism.
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February 2023 by Dan J
Had a very polite and helpful associate the first day I had came by. However the exact opposite the following day with a different associate. Wasn't ignorance of the employee that makes me write this review, but how short and ill they were the whole time. Was told things that didn't end up the way they were described and I'll leave it at that. Just paying more a month than I was supposed to be.
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February 2023 by Sophie Angel
Erin Scott is the best! She did everything in her power to make it super easy for me. She knew every answer to every question I had, highly recommend her to anyone with any questions!
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January 2023 by Robert Norris
Renee did as very good job and knew her job well.
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November 2022 by Amy Gray
I've never seen such rudeness. I bought my phone in the town over. Gray haired lady told me we don't clean up their messes. Take your phone back to where you bought it. I work in customer service and that wouldn't fly with my company! Went by T Mobile and they were really nice.
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November 2022 by Jessie Holt
Erin took very good care of our needs that we came into the store for.
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November 2022 by Steffanie Huffman
Renee could not have been more helpful! She was patient, considerate and answered all my questions!
