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January 2024 by Iryna Thornton
Fantastic customer service! Caring attentive manager, John! I had the best technical support with my daughter's iPhone issues provide by customer representative Brayden! Braden was professional, knowledgeable, attentive to details, supportive! He solved my complicated problem with smile and friendly attitude. He made my experience at the shop smooth and pleasant, treat me as a valued customer!
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December 2023 by Cassandra G Thompson
I'll have to get back to you on this.
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November 2023 by roger jenks
The best
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October 2023 by Maggie Willingham
HUGE shoutout to Brayden and Destini for making the process of switching carriers 100% easier for me and my husband. They made it their priority to make sure we left there without any questions. Brayden has helped up us from start and we cannot thank him enough. T-Mobile, you have the right idea of setting customer expectations. Me and husband are very pleased with the customer service, and the T-mobile experience. AT&T should learn a thing or two from y’all!Thank you again to Brayden & Destini!!
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August 2023 by Melissa (MIMI)
Ty was AWESOME!! HE has excellent customer service skills, was very knowledgeable about the products TMobile has to offer, and overall I think he should be in management. He was simply outstanding.
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July 2023 by Betty Pace
I can’t say enough great things about William Burnett (Bill) at the Muscle Shoals, AL store. My husband and I came to T-Mobile from many years at Verizon. From Day 1 he got us a great deal (55 and Over) and Buy 1 Get 1 FREE phones. He is such a nice guy and his IT knowledge is amazing. Yesterday I had to get a new phone due to accidentally leaving mine on the back of my car and it was obviously run over by an 18 wheeler from the damage it incurred. Bill got me fixed right up with a new phone and everything was backed up on iCloud so it all transferred over to the new phone. Today I tried getting into Facebook to no avail, so I stopped in and luckily Bill was working and again his brilliance and talent figured out how to get me logged in. Thank you T-Mobile for having such a great employee and… give that great guy a raise!! Thanks again Bill for helping a non techi lady get back on Facebook!!
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May 2023 by The Happy Wanderer
These guys are great! I cracked my screen protector and I have insurance on it so, I stopped by and they put another one on there for me.
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May 2023 by Karrie Cook
Love this place! Affordable, helpful, and fast in service! I left my network carrier to swap to T-Mobile! Plus, their rewards and how they treat and give back to their customers is beyond better than other service providers!
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May 2023 by Jesica Henderson
Great customer service and knowable staff. Ty worked to get us set up with home internet and gave a great overview of all the deals for switching phone plans too with zero salesman pressure
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February 2023 by Heather Mosley
Dionna was awesome!! She was very helpful and calm even tho I think I was a pretty complicated customer ? Thank you Dionna you are awesome! Joe was also very nice ?
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January 2023 by Wanda Adkins
Sat outside and watched workers come in. It's 10:15 and they still haven't opened the door. I just need a charger! Very disappointed. 12/27/22 waited and they tell me they don't open till 11am! Door says 10am!
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November 2022 by Kustom Decals
Keislyn customer service was excellent, I recommend her 100%
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November 2022 by Dusty McCain
Great customer service and super nice.
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September 2022 by Blanche Curtis
Great coverage. Great product. Great customer service. Great store location. Great personnel.
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August 2022 by Kristen Slone
T mobile in Muscle Shoals has great customer service. We have had multiple problems because we are old sprint customers and the change over has been a nightmare at times. The employees at this store (especially the store manager, John) have tried their best to make it right for us when we have come in. We would have switched carriers if not for the helpful staff. On the other hand, their help desk is not helpful at all and hopefully you can avoid needing them.
