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October 2023 by Soula King
I went there to set up an account and was also short on time so couldn't stay there very long they helped me set up my account get it my referral bonus from the person who referred me there and I was out the door to my job and didn't make it late in my book that is customer priority to the T
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August 2023 by Tia W.
I tried going to Muscle Shoals, Al to open an account with the local bank. the business representative asked questions before even trying to open the account or make a try on the opening the account. he was very judgmental than try to lie as if certain things are needed such as articles which is incorrect in the state of Alabama, he tried to belittle me by the way I looked which is a young black woman! Racism is still real in these small country towns in Alabama. I'll be going to a near bank in Geriogia which i know is ran by more African Americans in higher sectors. To the rep at the bank, I have graduate college with 3 degrees my highest being a masters in accountancy. never judge a book by its cover!
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August 2023 by Charles
Terrible experience every time I visit this location. Every time I try to make a large deposit, they hold the funds for a week damaging our finances.
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July 2023 by Justin
Just a terrible company in general, excited about closing my account
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July 2023 by Debbie Dean
This is the most rude bank I have dealt with. Cannot get change after 3, half the time you go through drive thru they don’t have change (dollars) you have to come inside. The ladies there are really rude. You can tell they hate their job. I do not recommend this bank.
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May 2023 by dion meade
This bank branch put a hold of over a week on a certified check I deposited. A certified check means this amount of money had been converted to cash. Issuing bank is less than a mile away. Branch manager lied and said he would remove the hold. I’m definitely looking for a new bank.
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May 2023 by Kathy G.
will not work with clients on fees. Wells Fargo/TD work with client Regions refused to. I
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January 2023 by Greg Kirk
Worst bank ever, puts a hold on a business check when I have almost 10x the amount in the bank. Manager is never around to help.
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August 2022 by Shannon Barber
AWFUL customer service representatives. I do not recommend this branch.
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August 2022 by Chelsea Edwards
Terrible customer service at this branch location.
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July 2022 by Sheree White
One of the receptionists up front is the rudest woman I have ever met. I can say thank you and she won’t answer back. I smile and she looks at me like I’m ignorant. Not sure if it’s just me she doesn’t like or people in general. I understand about not being able to give the change when we need it, but she is so hateful. It makes that bank look bad, when the others are so caring and go out of their way to be polite and caring with people of the community coming in. Sad.
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March 2022 by Dakota Rutherford
Not only does this bank close at times earlier than posted. But the only useful thing here (the atm) is always out of order to some degree. Don’t bank here, I will be leaving as soon as possible.
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November 2021 by Paul Davis
I switched to Regions from BBVA/PNC(?) because I was tired of my bank changing names and parent companies every 2-3 years. With every change, customer service got worse and worse. I opened 2 accounts with Regions recently and I could not be more pleased. I never have to wait for more than 1-2 minutes. Lori and Matt are extremely helpful and professional! I will most likely open more business accounts with them soon and switch the rest of my family over as well.
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June 2021 by Marsha Hilliard
I have to use regions because the person I rent from uses them. There is one lady that is very nice. Some employees are not. They never look happy. But lines are short and takes a while sometimes.
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December 2020 by Tyler Seal
They don’t ever answer the phone. Basic questions customers have must go up there and either inside/or drive thru just to ask a question. Very inconvenient for something that could take 30 seconds over the phone. This has been an ongoing problem for years. Also, when most banks stay open until 6 or later, Regions closes at 4. People do have banking issues later than 4pm.