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October 2023 by Maranda Hiett
Michael and Josh were my knight and shinning armor last week!!!! The screen of my phone went out and I could not wait a week for a new one. They helped me pre-order my new phone and watch and provided me with a temporary phone for the week!!! As a business owner I need my cell phone on the daily and they wanted to solve my problems!! I have used all of the other locations in Montgomery except for this one and not had great experiences.. these two amazing men provided knowlege and a great experience!! I will ONLY deal with location in the future!! Thank you Michael and Josh so much for getting me back on track!! Looking forward to picking up our new phones and watches!!! Yall are the best!! Thank you!!!
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September 2023 by Shay Maldon
Kelly was patient and kind he and made sure I was taking care of
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September 2023 by Gerald Lucas
I had a truly wonderful experience at this store. I was taken care of efficiently and proffesionally. My sales guy Michael was great. He took care of me and even saved me money. I left happy and taken care of!
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September 2023 by Bettye Patton
My husband and I always use this store. The employees are very nice and I would recommend that you come here if you need any help. I used to go to another store in the area but I started going here and will never go anywhere else.
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September 2023 by DEANDRE BAILEY
Travis was amazing, came in with a data speed issue and came out solving the problem and saving on my bill and getting a free phone. Loved the experience he provided me. Need more people like that
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September 2023 by C Arnold
Bought my phone here and got excellent service! Had an issue 23 months later, returned and again received excellent service. Highly recommend this store.
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August 2023 by Shea Speight Muller
BRENT BRENT BRENT is the man! Long story short- I have been having issues with my Apple Watch dropping its cellular plan and have no luck getting it connected back. It’s been 6 months of back and forth between stores and tech support having 0 luck with resolving the issue. I came to the Eastern to fix the issue no matter what it took. Brent was dedicated to providing top-notch service and support (over two and half hours before we resolved it) He took the time to fix my problems and I left with it finally resolved! Cellular Sales should be grateful for someone like Brent! He is an excellent customer service representative!
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August 2023 by Dennis Phillips
Was helped in this store today and was very pleased with my service. Knowledgeable and kind in every way.
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August 2023 by McKinley Walker
Great experience working with Michael, will definitely have my business from now on
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July 2023 by Mary C Wilson
Michael was the most continuous helpful young man and you need more people like him because he was very very good. I much prefer this store over the other Montgomery store as the people who work here are so helpful and have always been good to me.
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January 2023 by Antoinette Djonret
I came in with multiple issues. The staff was very friendly knowledgeable and helpful. I was assisted by a guy named Cho. He worked with me for over 2 hours to correct all of my issues. I’m extremely happy with their service. And Verizon is blessed to have employees like Cho! I definitely recommend this location for all of your wireless cell phone needs!
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November 2022 by Charity Glover
On the day before Thanksgiving, I decided to make the big switch from Apple to Android. As a result, - and because it was slightly closer - my sister and I went to this location, and I must say it was one of the best experiences I have ever had with a cell-phone company. As we went in, the atmosphere was absolutely amazing. We were greeted with smiles by everyone, but Mr. Cho Boyd immediately stole the show. As he addressed our questions and concerns, he was patient yet diligent. Most importantly, he made sure we were completely satisfied. (My sister - who had no interest in switching prior to arrival - also made the big switch! Yep, Mr. Boyd is just that good!).
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October 2022 by Lee B
I was reading reviews on this store and figured I'd add my experience that I had here a year or so ago. Went in to upgrade my phone and already knew which one I wanted. The guy (wish I could remember his name) kept insisting I really didn't want the phone I was asking for. But instead I should get this new LG that just came out, how great it was, blah blah this and blah blah that about it and how I'd be the first in Montgomery to get it. I tried to go back to the original phone I wanted and again he was dead set I was going to get that LG phone. He must have been going to get a good commission off of it because he was sure pouring it on about that certain phone. End of story I left with out upgraded or that super duper LG phone he wanted me to get. Oh by the way I have a few friends that ended up getting the LG phone and said it was absolutely trash !!! Couldn't pay me to go back to this store
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October 2022 by Ron Tejeda
Great service from Mike this evening. Assisted my wife and myself with new phones. Had great patience. Great products from VERIZON..
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October 2022 by Kimberly Burney
No stars if I could. I experienced racism and corporate needs to investigate what’s going on and who they allow work here. Every black person came here experience attitude and racial names. While white person comes in getting treated like royalty. This is 2022, mess around and keep disrespecting people someone is going to drag them to hell!
