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February 2025 by Tracy Vetter
Warning don't deal with Chad! Beware. I went to get a new phone, case, ear buds, Chad had me there over 2 hours and was unable to complete the transaction after 5 attempts due to there system having issues. Came back 1 day later waited for Chad for another hour before being helped. I expressed how unhappy I was was he then told my friend and I to leave the store. Thankfully the manager Brittany was able to undo what he had screwed up. Now all my phone calls show up as restricted #'s I'm guessing Chad had something to do with it.
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February 2025 by Sheree Whitfield
Awful do not place an order for same day pick up. 6 hrs later and still don’t have my new phone
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December 2024 by Kervy Emanuel Molina
If there was a lower rating, it would be appropriate since the staff does not pay you the necessary attention and they see you in a way that is not customer service.
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December 2024 by Spiro Cheriogotis
This store screwed up my account to the point I still cannot unscramble what they did. I’ve been a customer for a decade. I’m moving to ATT now.
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November 2024 by Morgan Jacobs
Employees here are no help.
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September 2024 by Lauren Ellis
Chad was VERY helpful! I was traveling from Florida to Tennessee as my phone battery stopped working entirely. I was a girl all by myself, overwhelmed; wondering how I was going to get back home. I ended up walking out with a new iPhone and iPad all while the process was seamless. I am very thankful for all he did for me!
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August 2024 by Molly Mitchell
Ken is AWESOME. So kind and incredibly helpful. He excels at his job and goes above and beyond for customers.
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April 2024 by Jeremy Kelly
I’d undoubtedly recommend giving this store a visit. Brittany & staff were extremely patient, helpful & congenial. They answered every question & provided solutions to any issue that arose. Great overall experience.
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March 2024 by Heather Arrington
I was sold second-hand items with no receipts, and told that the products weren’t suitable due to defects on my device, which was a certified new device received from Asurion. I was told, by representatives in this store, to contact Asurion for another replacement, and that Verizon would replace the purchased items/accesories when I received a the new device. I contacted Asurion, who made me drive back to the Verizon Store to speak with a rep before they replaced the defective device. I received the device and went back to this Verizon Store to first be told that they didn’t remember telling me this, but also for them to replace my purchased accessory with a cheaper accessory with a different warranty. They only replaced one accessory and were extremely rude about doing that. Shay and Bri were the representatives who misled me and also the ones who treated me awfully upon my return.
I was in this store for over three hours just to put on a screen protector. Shay has her days because she was courteous and professional the first day I came and the next time she was talking about how everything was getting over nerves. I will never go back to the Ann street store again.
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February 2024 by Thomas Todd
What's the point of having a 24 hour pick up box if homeless people are sleeping in front of it all night so you can't get to it.
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January 2024 by William Mcpherson
Yeah a woman can go in here with a huge purse but a man can't go in with his own personal backpack with his laptop and jackets man what is up with all these companies in the south up north companies are more understanding and know we have to carry our essentials and medications I've been a customer over a year
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October 2023 by Elizabeth C.
I am a customer of Verizon, and I went in the store on Ann Street a few months ago to pay my bill. I walked in and there were employees just standing around laughing and talking and no one came up to me and asked if they could help me at all. After several minutes i finally asked if there was someone who would help me and they finally did. The guy that helped was nice and helpful, but to me it's bad manners not to ask a customer when they first walk in the store if they can help. After all, if it wasn't for the customers employees would have no job. Just a word of advice, be nice to your customers please and appreciate them and we'll keep doing business with you. Thank you!
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September 2023 by Chaithanya Aennam
Good people would have been even better in demonstration
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June 2023 by Sinclair Murray
Great customer service from Tyler and Jalen. Very thoughtful and intuitive too! I always walk out with less problems than I did going in.
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June 2023 by Love.harmon06
Great customer service.
