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June 2022 by Allysa Sellers
Sheila is awesome. The other lady, on the other hand, is extremely lazy. I run a business and my husband went to this post office today, 06/21, to drop off 4 packages. He asked the lady for a receipt, and the lady said, "next time if I have customers, I'm not going to give you a receipt." This isn't the first time that this happened. Another time my husband was there she didn't want to scan my packages even when nobody was there. Absolutely ridiculous. I am a customer too and I spend thousands of dollars on USPS every month. It's not like I'm dropping off 100 packages a day at this location. I only bring 4-5 packages a month. She's just lazy.
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May 2022 by TJ Ford
They will shout "we are closing down" and talk loudly about how d*** you are for the last 15 minutes through locked doors until "business hours" end and then close up shop.Packages must be received by 1620, but they also won't respond to general questions about mail or provide services. So, business hours actually end at 1615.
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March 2022 by van thomason
If i could give them a zero i would. Denied service because i wasn't wearing a mask. Lmao. What a joke. Ill just go to another post office that isn't ran by idiots
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January 2022 by Tonya Allen
Have been sitting here since 8:00 needing to send important documents, currently 8:25 - no one here.
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September 2020 by Marshal Conover
Like watching a glacier melt in the antarctic. The packages take forever to get sorted and marked for pickup. If your package was "delivered" to the post office, then come back 48 hrs to pick it up. They need to develop a faster mechanism to sort mail. I have a feeling they haven't changed the process since the base opened in 1910.
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September 2020 by Tiffany 334
Horrible service!!!!
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June 2020 by kap kim
Maxwell Air Force Base is blessed to have this postal station on base. More over, we are lucky to have Shelia there. I always find reasons to ship things off because it's such a treat to just exchange pleasantries with her. Though we are going through tough times, she has made sure each and every package I have brought there (there have been hundreds) made it out expeditiously. kk
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February 2020 by Hailey McNaughton
My husband was stationed there for OTS. Long story short we moved and are trying to reach the PO as they have a package of ours that we need. NO ONE ANSWERS THE PHONES. Day three and still no one has answered.
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February 2020 by Gaming with Tray3415
It is absolutely incredible how poorly run the post office is now. The amount of packages that aren't delivered because the delivery person is beyond lazy or incompetent amazes me. This particular branch is horrible. Good luck getting your package on time or even delivered. Even when they mark it as delivered, it likely won't be. Putting the apartment lockbox key in the wrong mailbox, or straight up not putting the key in the mailbox. It is pathetic. And people really want the government to run more things in our lives.
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January 2020 by Celeste
Disrespectful.
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September 2019 by Diane SAMs
This is my favorite post office location in Montgomery. Sheila is always pleasant and helpful to all patrons. I live close to another post office location and gladly drive further to use the Maxwell AFB location.
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August 2019 by Jacob Western
25 minutes and they still can’t find my package. I’ll deliver to Air University next time
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June 2019 by Austin Mattley
Worst post office I have ever visited. They constantly neglect to leave slips in the P.O. Boxes, give out the wrong packages, skip delivery days whenever they want, and the one lady is always rude and never tries help.
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March 2019 by Christopher Walker
I have no idea why Sheila has been rated so badly. She the nicest person every time I come in. She is also very good at her job and always tells me the best mailing approach to get my letter or package to its destination on time at the best rate. The reason she is not typically at the counter is because she is “one deep†and has to work in the back to get all of the packages ready for mailing and sort through incoming mail. Just ring the bell like she asks on her sign and she will come right out. She is awesome and is warm and cheerful and very competent.
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January 2019 by House Of Beauty by Wabanoonkwe
The WORST customer service ever! Not only has she (older Caucasian lady with grey hair) humiliates me EVERY TIME I've gone in , she Complains EVERY TIME I send a package over seas! Then she makes a public announcement to let everyone in line know that it wouldn't be so long if it wasn't for my packages. It's embarrassing and disgusting. I CANT BELIEVE I had to leave “1†star cause it should be a negative star. I truly tried to have my opinion instead of listening to the online reviews, but I truly feel thier frustration with the poor service at this USPS office.
