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August 2022 by David Bender
Made a reservation weeks ahead of time to move along with my 6 months pregnant wife and 11 month baby. The day before the told us the nearest truck was enterprise. We are a low income family and don’t have the money or energy to pay for the gas tk drive from enterprise to Montgomery then Montgomery to Auburn. Uhual cancels constantly and couldn’t be bothered about the customer at all.
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February 2022 by luxembourg circle
They were listed as open on the 12.31.2021 according to the U-Haul site and I made a reservation for a 10' truck. Upon arrival onsite, there was a notice on the door that this place would be closed on the following dates. Since I already booked the truck without knowing that they were closed, I was not able to rent my truck and screwed up my day schedule. After holding on the phone over an hour to speak with the U-Haul customer service (Their customer service wait time was average 45 mins to an hour they have the worst customer service), i was able to get connected to U-Haul and they told me that i would be qualified for the $50 guarantee since the store was closed. After 10 days, I called the U-Haul for the status and they have rejected $50 guarantee. U-Haul is the worst company ever and I would not give them any more business in 2022 and thereafter
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August 2021 by Vondra Davis
Made a reservation online only to get there and be advised there were no trucks available... Not to mention the two young ladies there were not interested in the customer at all. Too busy on their Facebook pages. Please use another facility.
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November 2020 by Verbal Assassin
I did not like the fact they didn't have any vans or pick up trucks but the customer service was excellent!!
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July 2018 by Franchester Henderson
Hello, I came into the store a few minutes before closing panicking and needing a truck and storage asap and Mrs.Canady was soooooooo sweet, kind and courteous, with her warm helpful spirit I eventually calmed down, she was so patient with me she calmed me down, and place me in the right truck that I needed and storage unit, by the time we were finish I was calling her Ms.Uhaul because she made everything seemed so smooth and easy now she is my #Shero 💪💪💪. Again Thanks Mrs.Canady you #Rocks.
