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February 2024 by Ellie Rodriguez
I keep coming back to this hotel nothing better here in Montgomery area. Heather at the breakfast station is the best, very customer service oriented and very attentive. I recommended ?.Rooms: Very clean
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February 2024 by Leslie Furr
Rooms: They are little dated but they are niceFood & drinks: They have complimentary breakfast but not a happy hour.Noteworthy details: They have the sweetest housekeepers
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February 2024 by Rita Loeding
Great stay - clean rooms and halls, front desk was friendly and courteous. The amenities were excellent.The room was well stocked - the kitchen area was so nice. Full fridge, stove top, full sized microwave, dishes and pots and pans, silverware. A comfortable sofa, desk area, room was not large but maximized the space to get all to fit in.Nice walk in shower. Hair dryer, shampoos.Breakfast - waffles and so much more.Easy access, parking was well lit, near restaurants, shopping.
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January 2024 by Demonte Mills
The service up front with check in was great! The receptionist had my card ready and made check in a breeze. The initial glance of the room seems fine with a bit of water damage on the wall of the bathroom.They do not have room service stop by your room at all, which I never seen at any other towneplace hotel I’ve stayed at.
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January 2024 by Kimberly Perry
I'm doing a pre-review because regardless of what the room looks like, we met a woman named Bree at the front desk who is top notch, friendly and genuinely cares about the customer! That alone is worth 5 stars! If she's not the manager, she should be.
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December 2023 by Howard Shao
I booked a stay at the Towneplace Suites Eastchase in Montgomery, AL, from 11/9/2023 to 12/16/2023. Here is everything my family (myself, wife, baby, and dog) experienced during our stay:1. Unclean/unsafe hotel room (e.g., dirty walls, filthy air filters in the AC, broken drawers that almost fell out once opened, stained couch, black/yellow stains on the wall by the fridge). They're supposed to clean rooms every other day but they weren’t. My wife had to take out the trash, change sheets, and ask for the vacuum to clean the room herself every few days.2. At least a dozen cockroaches coming from underneath the kitchen sink. There was a new cockroach almost every day. They sent exterminators twice but the issue persisted. They offered to move us to a new room, but the new room was also dirty even after they assured us they would do a deep clean (e.g., food trash around the bed, carpet stains, dirty air filters, possible mold under kitchen sink, damp carpet). Although, I do have to give credit where credit is due; the temporary manager, Tyler, did impress us when he took it upon himself to clean the stained carpet with the carpet cleaner.3. Awful customer service. When we notified front desk of the issues, they either made false promises that they will take care of the issues or they bluntly stated that they cannot do anything. We've had three employees refuse to call housekeeping or emergency maintenance to help us get rid of the cockroaches. Many employees also told me that they only work there twice a month so they don’t know anyone and they don’t have any phone numbers to call for assistance.4. Housekeeping, with permission from the manager, entered our room when we had the Do Not Disturb sign on and woke up our baby during his nap. When my wife went to the front desk to speak to them regarding this incident, the manager insisted that my family leave the hotel because we made too many complaints. This hotel tried to retaliate against us for bringing up issues which the manager later that night agreed were all valid concerns.Most of the staff are unprofessional and not motivated. My family has overheard many of the employees complaining about their jobs. I spent over 20 hours dealing with cockroaches, an unclean room, and unacceptable customer service. I spent time calling Marriott but the customer service phone line was also unhelpful saying that the responsibility to take care of guests lies with the hotel. We are completely unsatisfied with how Towneplace Suites and by extension, Marriott, handled everything, and we will not be staying at Marriott hotels in the future. Marriott did offer the following: 10,000 points, waived pet fee, and $10 off the nightly rate, but it does not come close to fairly compensating us for the time this hotel has taken away from my family nor does it make up for the emotional trauma it inflicted on my wife.I do want to note that there were some employees who were helpful during our time there, but the only person who went above and beyond consistently was Miss Heather. She was amazing and we looked forward to interacting with her daily at breakfast. In addition, Ms. Monique (the sales manager) did try to advocate for my family to receive fair compensation but she was not able to get a resolution from her higher ups before we checked out of the hotel.All in all, while this hotel is in a nicer area of Montgomery, the unmotivated staff and absence of hospitality has provided adequate evidence that Marriott does not care about its guests nor its staff.
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December 2023 by Larry Green
Nice hotel located in a very good place. Lots of resteraints nearby. Staff is very friendly. Had Ann issue with the shower on my room and they conviently moved me to a better room.
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December 2023 by Neil Beard
I often work extra in Montgomery. When I do, I always request to stay at the Town Place Suites on Eastchase. Hotel is always clean and is located near all the good restaurants. The staff are always exceptionally friendly, especially Mrs. Nora, she is always super kind, prompt, and makes you feel at home. I always wonder on the drive down if Mrs. Nora is going to be there to check me in. I love staying at Town Place Suites in Eastchase Montgomery.
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December 2023 by Jay Shim
I stayed there for 2 weeks due to a business trip. The staff was very, very friendly, but they didn't keep removing the dead cockroaches that I asked them to remove (there are one or two in each drawer), and they didn't clean the bathroom sink and toilet. They only cleaned once every 2-3 days, and the floor was just as dusty, so I only took a tip. I really feel like cockroaches will fly around if I sleep with the lights off, so I can sleep with the lights on for two weeks and cook, but there are dead cockroaches next to the frying pan, so I don't want to use it. They told me to clean the barbecue grill myself before using it, but food scraps are still stuck on it and it's not at a usable level. But anyway, the staff The staff was very friendly. However, if you are on a business trip, I recommend other 3-star places nearby.
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December 2023 by Bekah Wenning
We just arrived home from a one night stay here and will never return. We had no shower curtain or any pillows in our entire suite. When we called down to the front desk, we were told, “I will have to see if I can find any for you. I will call you back if I do.” After 15 minutes, my husband went down to the desk and came back with a shower curtain and one pillow. They could not find hooks to hang the shower curtain, so the shower curtain was useless to us and no one was able to shower. We stay in the area frequently on our way to visit family, but we will never return here and you should not either.
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November 2023 by luvnlyf chick
Netflix was signed into by the previous guest and I called down to the desk to ask them to reset it because there’s a message on the screen when you turn the TV on that all apps are cleared out when a person checks out. But I was told I would probably have to figure it out myself because they didn’t have a way to clear out somebody’s password, so I’m assuming that with me that forever that this hotel exist in that TV works that it would be on a locked Netflix account that the hotel can do nothing about. Yeah that’s baloneyVery terrible customer service!!!!!!!!!!
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October 2023 by Jordan Hicks
We had a great stay here. Rooms were clean, service was friendly and helpful.
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October 2023 by Shane W
Fantastic experience at this hotel. Front desk staff were very friendly and offered great explanation of the hotel amenities. Rooms were spotless and the beds were so comfy. Location is great and there are some good eats in short walking distance. I will definitely be back.Rooms: Rooms were very clean and had everything I needed for my stay.
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October 2023 by loris thornton
My experience at this location was awesome!The staff was always helpful.Tami in the dinning area was incredible.She's true customer service.She's all about pleasing her guest.Food & drinks: The food at breakfast was delicious, thanks to Tami!
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August 2023 by Taylor Scruggs
Have stayed here 50+ timesLast night they cancelled our reservation and said our “card was declined”. Every hotel in Montgomery was sold out. Not once did the hateful woman working the desk apologize to us for the inconvenience. Then she said “oh let me run upstairs and check”Magically, a room is available.Then she argued with me on the type of room we had originally booked. I let her know that we won’t do business ever again with this particular hotel & she didn’t even care at all
