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January 2024 by Kaladale B.
Standing in this store, both employees have no sense of urgency with the amount of customers in addition to the customers that they're already assisting. Also, one employee is vaping in front of a customer. When has that ever been allowed in any workplace? Maybe it's me, however, the customer service here is heavily below par Not sure if management is going to address this concern, but I wanted to share this with you in hopes of helping someone not to have to go through this low level of customer service.
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November 2023 by uma sankar adhikary
Darlin and Belinda did very god with my sales. Greatly helped and were attentive.
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September 2023 by Anna Raley
Outstanding team - Andrew and Nick rocked! Very very helpful and friendly!
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April 2023 by Aaron Lee
The posted hours online are not correct. I found this out after I drove over to the location. Need to update your hours since you close 2 hours earlier than posted hours.
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November 2022 by Marie Bennett
Want to thank all the nice employees that helped me on yesterday exapecially Christopher!!!!hey if y’all in need of a new phone or just want to change over to a great cellphone service Try the T-Mobil on 2560 Berryhill Rd Ste B and ask for Christopher thanks and home to see y’all soon!!!
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October 2022 by Rachel Pugh
No one acknowledged me in the 10 minutes I was waiting next in line for a simple repair. The employee chose to move items around his work space than to assist the next person in-line. There were two other people waiting to be assisted as well, and 6 other customers by two employees were taken care of better than we were. Amazon will enjoy my business better I suppose.
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October 2022 by Josh Spectator
It gave a very lonely feeling and felt barely setup to meet company standards, however the salesman at the time was attempting to be very persuasive and strike me with deals and prices I didn't need or existed as advertised. You're much better off buying online.
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October 2022 by Sharon Biel
DeSean and Netta at T-mobile store in Prattville AL was outstanding and helpful in my view ?
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August 2022 by James Phillips, Jr. (Chuck)
Great & Friendly Customer Service! They give Military/Veteran Discount! And the manager (Cassandra Farmer) is Very Helpful & Professional!
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July 2022 by Ty Mccall
Terrie was easily the best person I’ve ever dealt with at a phone store. She was informative, knowledgeable, courteous and patient. She explained the difference between Sprint and T-Mobile, but not in a pushy way. She’s a keeper and y’all are lucky to have her.
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July 2022 by Daniel Love
I went another t- moblie the eastern Blvd location by family dollar they where not helpful I came into eastchase charla was helpful she did everything in her power to make me happy very helpful very knowledgeable very professional and very nice some of the best Customer service I have had in a longtime I should have came to charla first she was great ask for her
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May 2022 by Melvin K. Eisele
Suburb service, way beyond what I expected. I spent about 2 hours with T-Mobile Corp. Tech service without success, Malik was able to solve the problem in a few minutes. He was very courteous and very helpful. If I were still in the hiring business, I would hire this young man on the spot and make a job for him later if I needed to.
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May 2022 by Karen Cater
Great service. Was looking for a new phone case for my IPhone and the store was out. Ms. Cassandra was very nice, she had a case that she wasn’t using and gave it to me. She was so nice and very helpful.
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May 2022 by Joshua P. Wohlford
It was a very lonely feeling and just barely setup to meet company standards, however the salesman at the time was attempting to be very persuasive and strike me with deals and prices I didn't need or existed as advertised. You're much better off buying online.
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January 2022 by Coco Kehl
Super professional and great! Walked in without an appointment and was able to be seen while they were a bit busy. They set me up with the best deal and put on my screen protector! Might have to go back for a phone case.Thanks Eric! ❤️
