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January 2024 by Robert Lankford
Maybe I just went on a good day…checked in and was called back in about 2 minutes, and I was out of there 10 minutes later. Fastest drug test center I have ever been to. Looking at other reviews, I thought it was going to be a terrible experience
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January 2024 by Kelly McLaughlin
Appointment was easy and convenient to make online. The check-in kiosk was easy to use. Environment was extremely clean and organized. The lab tech was very knowledgeable, friendly, and courteous. I was in and out in about 20 minutes total. Absolutely no problems and will definitely use this facility again in the future if needed.
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December 2023 by Brandon Smith
Great and easy experience…lady was very nice and knew what she was doing.
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November 2023 by Joel Esparza
They have an option to walk in, but do not honor it. Sat here for nearly an hour after checking in just to be told they do not do walk ins. It takes less than a minute to pee in a cup. Unorganized facility and if you can go somewhere else I would recommend it.
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November 2023 by Chris S.
Hours are subject to change. Will tell you an appointment is required when it has never been so in the past and there is absolutely no mention of that on the website. With a few exceptions the staff is generally not very friendly. Will use another location and try to avoid using these folks completely in the future.
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September 2023 by Wendy Powell
Cannot get an actual person on the phone. Pretty sure they’ve forgotten about me. My doctor has yet to receive any results as well. Last resort, I’ll have to go over there and try to talk to someone who actually know what the hell is going on. Would not recommend this place. Rude staff also!
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May 2023 by Lynsey O.
This review is for the Quest Diagnostics lab in Montgomery, Alabama @ 10710 Chantilly Parkway, Montgomery, AL 36117. Everything went flawlessly. I was in the waiting room/lobby for a very short amount of time and was called back promptly at my appointment time. I was in and out in 15 minutes or less. I went twice, a week apart, and both ladies I saw were very friendly and professional. I would definitely recommend this location.
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April 2023 by John Dicke
Might be fine for robots, but this place is terrible if you need to actually talk to a human about your appointment, testing, or other questions.
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April 2023 by Derek Mason
Had an appointment last Friday for blood/lab work. I made sure I called my Doctor twice to make sure she sent in the fax request and she assured me that she did. Got there and had a feeling that something would go wrong due to the unorganized nature of the workers, and sure enough, it did. Phlebotomist claimed they didn't get a fax order or an email from my doctor. Called my doctor and told them what happened and the receptionist told me they always receive complaints about Quest being notorious for losing or not checking fax orders. Will never go back to Quest ever again.
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March 2023 by Bernard Hoppe
0730 appointment, 2 people ahead of me, in room early, much discussion about my "standing order" for blood tests. Blood draw was quick and painless, Tech was a little set in her ways but was very efficient. Out in under 10 minutes. Good experience for me but that may be due to having blood drawn monthly for the last 14 years.
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February 2023 by Drew Napier (Kablooie)
The Quest Diagnostics lab in Montgomery, Alabama: 10710 Chantilly Pkwy, Montgomery, AL 36117, USA - requires you wait in a room that is, at best, 10' x 15', with a large flatscreen monitor on one wall which eventually informs you when they're ready to perform your labs.When I arrived, I was introduced to a tiny room, already occupied with four other individuals, and we all waited, in close proximity to each other as the small chairs placed us side-by-side.Despite wearing a mask, I became ill for nearly an entire week after this appointment - a COLD virus. All I can say is: thank God it wasn't the Coronavirus, to which me and my spouse are particularly vulnerable. You should be thankful, too, Quest, because we'd be talking litigation.
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February 2023 by J N.
The Quest Diagnostics lab in Montgomery, Alabama: 10710 Chantilly Pkwy, Montgomery, AL 36117, USA - it's located in a Wallmart. Quest requires you wait in a room that is, at best, 10' x 15', with a large flatscreen monitor on one wall which eventually informs you when they're ready to perform your labs. When I arrived, I was introduced to a tiny room, already occupied with four other individuals, and we all waited, in close proximity to each other as the small chairs placed us side-by-side. Despite wearing a mask, I became ill for nearly an entire week after this appointment - a COLD virus. All I can say is: thank God it wasn't the Coronavirus, to which me and my spouse are particularly vulnerable. You should be thankful, too, Quest, because otherwise we'd be talking litigation.
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July 2022 by Vance Holmes
Sent me a random bill a year later saying I owe $400.
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July 2022 by John K
Very pleased with my experience. Appointment was for 8:30 am, waited for about 10 minutes past my scheduled time, but that's okay, most clinics are always a little behind. Once my name was called everything moved very quickly. Person drawing my blood was very nice and courteous. Felt like procedure was over in less than 5 minutes. Received my results the next morning. Would recommend to family and friends.
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July 2022 by Shirley McNamee
Terrible customer service. Appointments not timely. Unable to wear face coverings due to medical restrictions. Told to leave area by staff not wearing face covering appropriately. Will file complaint with Disability and Handicap department. Also with State Board of Health. I am an RN.
