Publix Pharmacy at Dalraida Commons provides a wide range of services, including prescription filling, over-the-counter medications, patient counseling, immunizations, and health screenings. The pharmacy staff is described as knowledgeable and compassionate, with some employees receiving specific praise for their helpfulness and empathy, like one employee who went out of his way to assist a customer with back problems. However, customer experiences are mixed. Several reviews highlight issues with certain staff members' attitudes and customer service skills, particularly in the deli, where some customers felt disrespected or ignored. Instances of rude behavior and slow service were noted, leading to an unpleasant shopping experience for some. Additionally, there were complaints about the availability of shopping carts and frustrations with the prepay line, where customers felt overlooked and had to switch to regular lines. Despite these challenges, many customers still appreciate the store and its offerings. The pharmacy also encourages customers to download the Publix Pharmacy app for convenient refill requests and payments. Overall, while there are notable strengths in service and product range, improvements in staff behavior and operational efficiency are needed to enhance the shopping experience.
Everyone is nice and everyone’s kind but the service at the pharmacy to get your medicine filled is so slow it took all day just to get 60 pills, If they could be faster with the filling the medicine, it would be a perfect Pharmacy!
August 2023
I love this Publix. However, Amanda in the deli needs to lose her attitude and learn better customer service skills. She created an unpleasant experience for us. Compared to all the other deli staff it seems like she intentionally works at a slower pace and at like customers are a burden to her.
June 2023
I wish there was more diversity in Publix...I love the store, but this white employee didn't want to wait on me in the deli...she called for another lady who's black to see me ..she finally said she'll do it! Please wait on all the customers with love and respect
