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August 2023 by Jeff Young
The whole process was quite simple. The pricing seemed a little steep at first. But having the time to load yourself, and having professional movers take care of the transportation became a no Brainer. This company seemed to go out of their way to ensure the moving experience was painless. I would recommend them to all my friends and relatives. Well worth the price..
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July 2023 by Yolanda
Please do not use this service. Highly unprofessional. Customer service will have you on hold for over an hour without answers. Service is unreliable and do not arrive on scheduled timeframes. Buyer beware. You’ll be on your own with this company. This location kept giving me different pickup times all day and never showed or contacted me. Wish I had read the reviews first. The only info I received was a driver’s name of Orrin who never showed up. Shame on you for treating customers in this manner.
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July 2023 by Yolanda R.
Buyer Beware. Please read reviews before contracting this service. Montgomery location does not acknowledge scheduled dates and timeframes, customer service wait times are over an hour with no results or response. I called three times with three different pick up times given and still a no show and no contact. Please think twice before using this company.Company responds to a review by still not taking responsibility. My response to you is .....Sir, there is no confusion. Your company is practicing dishonest business behavior. Your response to the company was that you called and this is not true. Your business ethics is unprofessional. I will continue to follow through with this issue any way I can to help others avoid this type of incompetent service
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April 2023 by Joan Morbidelli
Awesome customer service, best rates' and convenient sized containers.
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November 2022 by Serpeca Holloman
Everything went smooth until the delivery of my stuff. I got my POD a day later. I waited all day on my delivery day only to find out that I had been rescheduled. No email, not phone call, or nothing and was basically was told I hade to deal with that.
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November 2022 by Joanna Spaethe
I am editing my review from 1 star to 4 stars. They had originally given us incorrect weight tickets of around 1000 lb for our entire household (for military this = sad amount of reimbursement as it should have been closer to 5000 lb) and we had a terrible time in August trying to get this fixed with no resolution. It is now November, and they finally supplied us with corrected weight tickets. Thanks to the MVP Corinne K. in customer advocacy! (I would give 5 stars, but this took quite a long time with much stress as we were afraid we would have gone into debt without this reimbursement.)
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September 2022 by Edna States
They only provide moving your items from one location to another. The loaders are a third party and were not professional in my opinion. I was not satisfied with the loaders.
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August 2022 by Serpeca Brown
Everything went smooth until the delivery of my stuff. I got my POD a day later. I waited all day on my delivery day only to find out that I had been rescheduled. No email, not phone call, or nothing and was basically was told I hade to deal with that.
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August 2022 by James Hildebrand
DO NOT use PODS for a military move. After 16 days, over 12 calls and hours on the phone, they are incapable of providing my second weight ticket. Customer service is inefficient and completely ineffective. Try packrat or uhaul and save weeks of frustration.
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July 2022 by Alaina Brown
We used PODS for our cross-country military move. Their customer service is better than any moving company we have used. Our delivery driver in Montgomery, Sonny, was incredible. We had a very heavy loaded PODS and our driveway was uphill and around a corner. He spent a tremendous amount of time figuring out how to maneuver the PODS onto our driveway in the perfect location without harming any of our landscaping or mailbox. He was so professional and really diligent about doing the job correctly.Every time I called customer service head-quarters they were helpful and friendly. So much better than our experience with Uhaul. Highly recommend PODS for your moving needs.
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June 2022 by Deirdre Gulley
Problem: When my 2 large containers were returned to me, they were returned with mice pellets and now at least 1 mouse in my house.Response: When I call CS to inform them, CS said she will make a note it. Really!My story: I was excited about the convenience of using PODS although it was expensive, it was convenient. Bringing and picking up the containers, all went well. That was in April. Redeliver went well as well the dropped them off. Upon opening pellets were all over my comforters. ?Also returning the last pod, no availability until the end of next week.Correction the Pod will not be pick up until July 9, 3 weeks away from today.Don't use them. I guess they dont what their warranty covers either:XN Financial Services, Inc. insures PODS Enterprises LLC. for Commercial Inland and Worldwide Cargo Marine Insurance Coverage under policy 3-150-1-0000, with a policy effective date of January 1, 2022 until December 31, 2022. The effective dates of coverage on the above-referenced property are April 15, 2022, to July 9, 2022. We received a claim for damage to the property mentioned above on June 21, 2022. UNIRISC, Inc. acting on behalf of XN Financial Services, Inc.Due to the fact the damage to your personal property was caused by the infestation (rodents), we refer you the exclusion number 9 of the insurance policy which states: Wear and tear, marring and scratching deterioration, hidden or latent defect; nesting or infestation, or discharge or release of waste products or secretions, by insects, birds, rodents, or other animals. With this type of risk, not being a Covered Cause of Loss, we are unable to indemnify you for this claim.Why tell me to use if it, it I can't
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April 2022 by Justin Woody
PODs are great. You can either load it yourself or hire someone to help you load it, whether it be a recommended company through PODs or hire someone you pick. Between customer service or the drivers picking up and dropping off, I never experienced a problem. We used three constrainers, two of which are in local storage until we find a permanent home. Always know the container number so you don't get confused and you know which one you want delivered in a certain sequence.. PODs was best choice financially for us. Nothing but good things to say!
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October 2021 by Joye Brown
Everything was smooth. All the drivers were pleasant and professional.
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September 2021 by John Mock
Couldn't log on website and had trouble getting phone calls answered
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September 2021 by Marriane Dillard
The POD rental gave us extra space to temporarily store items until we could go through them and donate them. Pick up and delivery was seamless. The driver(s) called before delivery and pickup. I appreciate this type of customer service and it helped us plan our day.
