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January 2023 by Willie V.
New to Montgomery. Always been a Lowe's fan. Actually drove across town to go to a Lowe's, despite a Home Depot much closer to home. Did an online purchase, which wasn't ready until the following day, despite the online site claiming it would be ready the same day. No problem, came back next day. Items in locker. Cool. Then, decided to return the items, didn't really need them anymore. The line for returns was long, people in line look frustrated. I'm currently so far back, that people coming into the store are between me and the long line. You would think they would get some help, since it's all just simple returns. Same person in line, same service rep. No expansion of the line or additional help. Weird. Now, finally, a nice older lady coming to help with returns. She's done four patalready.
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May 2022 by Chris F.
Don't go to this one expecting any assistance. Two different people could not find anyone working in air conditioning today.
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March 2022 by Isley J.
I wonder why there is such wonderful customer service here. It wasn't like this in the not so distant past. What changed? Anyone know?
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February 2022 by Trevor K.
If you want hardware, they have it. If you need help, go to Home Depot. Rude and disrespectful from the time I walked in to the time I left my cart in the aisle and went a block down to Home Depot. I'm a home remodeler in the area, spend thousands of dollars a year at hardware stores, and I won't be back unless I absolutely have to.
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July 2021 by Danielle N.
Ok. This is absurd. I ordered a washer and a dryer. I picked up the washer. The dryer was for delivery. Delivery people came and apparently the woman helping me had ordered a washer instead. I called the store 2x and both times I was either talked over by the rep or hung up on. I went up there and the woman at the appliances desk said the truck would return at 8 and she would call me to get it exchanged and set a new delivery date for my damn dryer. Go figure, it's 8pm and she's gone and no one is answering. Y'all royally messed this up and aren't even trying to help or even apologize. I just want this fixed and to be done with this damn store.
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June 2021 by Theresa P.
This business gets a plus today....Online Pickup check out was amazing, the associate was very courteous...I've got to get her name!!!Picking up toy for hubby..... we didn't get to get the toy the sale associates did try to call other Lowe's to see if they had one in stock.... So we jus got a few other items.......
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April 2021 by Pamela C.
Lowe's in Montgomery Alabama should discontinue the curbside service program. Used it on the last two occasions and the service was subpar. Prior to this, I had good service and the wait time was less than 15 minutes. The first occasion, I ordered my products and went to pick them up at 7:00pm. I checked in with the app and waited. After 15 minutes I returned to the app and put my information in again and waited another 15 minutes. Then I called into the store. The sales associate informed me that the Curbside attendant clocked out at 5:00pm and no one would come out, but I could come in and get the items. I explained that I could not lift the items. The sales associate then told me that I could come back tomorrow. I explained to the associate that the app did not give 5pm as the last hour for curbside service and I needed the items purchased. After a few minutes she huffed into the phone and said a manager would bring out the order. Okay. Fine. 40 minutes past no order. Went into the store to inquire and the manager has to go and shop for the order! Why? My order was ready per the Lowe's app. The manager brought out my order, and I inquired why did she have to shop for the order. She said she did not know the location of the order in the garden center. The next time ordering through the Curbside service was today. I placed the order two days earlier and arrived at 11:00am. I used the app to check in. Waited 15 minutes, then called into the store. The sales associate informed me that my order was ready and would be brought out to me in 10 minutes. Fine, but I waited 20. No one comes out, I go inside and complain, NO ONE HAS PROCESSED MY ORDER! I then was told to go back to my car and drive around to the garden center. Why have a service that's not honored. Tried to offer my feedback at the listed number for Lowe's via the app, and again, waited 45 minutes with no one picking up the phone. Do not use curbside service from Lowe's. It is not convenient and with the wait time, you might as well shop in the store.
