Jim Massey's Cleaners Sturbridge offers a mixed experience based on customer reviews. Some customers have expressed dissatisfaction regarding pricing and staff attitudes. One customer noted issues with discounts not being applied correctly and felt the charges for cleaning a formal dress were excessive, leading to frustration during the pickup process. However, the business demonstrated good customer service by addressing the concern and providing a refund, which positively impacted the customer's opinion. On the other hand, many customers are pleased with the services offered. They appreciate the quality of dry cleaning, with one mentioning that their tops looked fantastic after cleaning. Additionally, the store provides useful services such as pickup/drop-off and 24-hour drop-off options. Overall, while there are areas for improvement, particularly in staff interactions, Jim Massey's Cleaners Sturbridge is recognized for its quality service and is appreciated by many loyal customers.
Cynthia and Althea are awesome! They always do a great job.
February 2025
Cynthia and Althea are the best! Always so polite and kind. They really take care of their customers!! Like family!! ❤️
February 2025
The two employees at Sturbridge Jim Massey Cleaners are consistently friendly and courteous. They maintain a professional demeanor and deliver exceptional customer service! MLB
