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March 2024 by Indigo Silverleaf
I typically believe in giving businesses the benefit of the doubt, especially local ones, but my experience at this store left a lot to be desired. While browsing, I felt more like an intruder than a potential customer. The atmosphere was unwelcoming, and the owners, Jeannette Pallida-Southerland and Jeff Southerland, seemed more interested in watching my every move rather than assisting me. When I inquired about custom jewelry options, their responses were dismissive, implying that my budget wouldn't suffice for what I was asking for, without even understanding my needs or offering alternatives.For those wary of critiques like mine being dismissed by the owners as fabrications, simply because our names might not appear in their records, know this: My visit was real, motivated by the desire to find a special gift. It's unfortunate that instead of building customer loyalty, I'm compelled to voice my disappointment publicly due to their dismissive stance on negative feedback.
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January 2024 by Brody Roberts
Had a wonderful experience dealing with Jeff and Jeanette. I needed an engagement ring and I was pretty ignorant when it came to jewelry. They came up with multiple renderings for me and used their industry knowledge and experience to give me a professional opinion on the ring and GIA certified diamond that I ultimately ended up with. I got engaged in May of 2023 and my fiancé was blown away by the beauty and elegance of the ring. Me and my fiancé made the decision to get married in October. I needed a band to match the engagement ring I purchased earlier in the year. With less than a week's notice, Jeff and Jeanette were able to get me what I needed. They went out of their way to help me and educate me about jewelry. I will be sending all my friends and family their way. It feels like you have family in the jewelry business when you deal with Jeff and Jeanette.
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October 2023 by Brenda S Poole
It was closed
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August 2023 by Ryan P.
I can't say enough good things about this place! The owners were super friendly and helpful. I wasn't sure where to start when getting my wife's engagement ring, and they made the whole process so easy and simple. They were able to make my wife a custom engagement ring that couldn't have turned out better. Definitely recommend and will be back again.
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May 2023 by Sam Sung
I don't normally leave reviews but the owners Jeannette Pallida-Southerland and Jeff Southerland were just so confrontational and rude over the smallest things, I couldn't even register for the life of me how they are still in business. She was mostly the instigator but the husband didn't help much in resolving anything. Honestly, just save yourself a headache if you can and go elsewhere.
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May 2023 by Wayne Townsend
I stopped by to check the cost of repairing a bracelet. They were very professional and gave me a quote.
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May 2023 by Sam S.
I don't normally leave reviews but the owners Jeannette Pallida-Southerland and Jeff Southerland were just so confrontational and rude over the smallest things, I couldn't even register for the life of me how they are still in business. She was mostly the instigator but the husband didn't help much in resolving anything. Honestly, just save yourself a headache if you can and go elsewhere.
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May 2022 by Jeremie Parrish
Got my charm cleaned and he gave it a free polish and it looks better then it did when I first purchased it . If your looking for fast and efficient service this is the place to go
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January 2022 by DONNA RUSSELL
Great place for jewelry repair. Lost backs off my earrings and could not find replacements. Went there and they found the perfect backs. My ring needed prongs repaired. The work was perfect and very reasonable priced. Caring and nice people. Highly Recommend.
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January 2022 by Ebony F.
If you need your jewelry fixed come to this store. They fixed both of my birthday necklaces. My chain broke on both necklaces and they put it back together in less than 10 mins.
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October 2021 by Pat Washington
The owners of Jewelry Designs Unlimited are awesome. They care about their customers, listen to their customers, and work great with them. The owners try their best to make their customers happy. They also care about ur jewelry whether u bought it from them or not. They do not over charge u to fix ur merchandise, and they tell you when they will have it back to u in a certain time and they do just that. I will tell anyone and everyone to go there. If u don't see what u want they can order or try to find what u looking for. A Great company and very noble people that is not trying to beat u out of money. That's what I been looking for, a company like this for a very long time. So happy I finally found them.
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September 2021 by Adolph Campbell
The sweetest and most understanding people I have ever done business with... I ordered a piece with them and ended up having to leave to Pennsylvania... They were understanding and made sure I got the piece before an event that I had scheduled.... Their knowledge, understanding, patience, and care is impeccable! will definitely be purchasing from them in the future!
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September 2021 by Hamza Abusammour
10/10 service!! Was way overcharged at other places but this place gave me a great deal to fix my chain!!Any other jewelry issues I have I’m definitely coming back.
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July 2021 by Haylee Howell
Jewelry Designs Unlimited is the ultimate jewelry store of Montgomery! Jeanette & Jeff listen to their customers wants and expectations, and they always go above and beyond to make sure the customer is happy. They have some of the most exquisite and beautiful jewelry I have ever seen. They have a wide variety of selections to make sure there is something there for everyone no matter what the style is. Being a locally owned business, you really feel as if you are part of the family while shopping with them rather than just a number at a larger corporation. JDU has been in business for a long time and for good reason! Jeanette and Jeff are experts and can provide you wonderful guidance and education when picking out a piece of jewelry. I promise you will NOT be disappointed when shopping with them.
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July 2021 by TROI CANNON
I broken a link in a gold chain from a different seller. Took it here to get repair with no problem. It was ready within a week. Family owned business with great customer service high recommend!! I’ll be a returning customer
