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August 2024 by H Parkers
Wife thought was an advantage to get service at dealer. She’s had good experiences with her Audi. I’d scheduled service last year and they cancelled twice, second time not until I showed up at 7:30 in am. At that time service was covered under service agreement. Now at 58k miles apparently not. So charged me $779 including a $40 “misc charge” for an oil change, inspection and change of spark plugs. If I’d agreed to new tires and alignment would have been an additional $1,766.85. Why would anyone get service at this dealer? Why would I ever again? Shame on me being a sucker I guess. All other suckers look out. Make sure you know FOR SURE if under a service agreement and do Not assume prices will be competitive or reasonable.
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May 2024 by Silena Yow
Service is terrible. Only brought mine here for warranty purposes and waited over three hours. No shuttle or courtesy car option.
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November 2023 by donghee lee
I had a fantastic experience with Robbie. He was friendly and knowledgeable, and he made the entire process smooth and stress-free. He went above and beyond and I'm thrilled with my new car, and I highly recommend this dealership to anyone looking for a great car-buying experience. Robbie, thank you for your excellent service!
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October 2023 by Francisco Badía
Incredible experience from start to finish. Robbie was professional and responsive throughout every step of the way. I appreciate the fact that they were honest and upfront about the vehicle and purchase price and no attempt was made to upsell me on anything. Highly recommended!
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October 2023 by Edwin Roldán
Jennifer at Volvo Service did an excellent job reference our car repairs. She answered our questions in a professional manner, and promptly returned our phones calls for follow up and update. Thank you!
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October 2023 by Jody P.
I would give this dealership's service department 0 stars if I could. I called trying to book an oil change. They didn't have any spots available for over a month! For an oil change! I asked the customer service person "what is the price for the oil change?" Her reply, "oh I don't have any prices, I'll need to transfer you. She transferred me to "Tom" and I got his voice mail. He called me back without having listened to my message and said it was $175 for an oil change. I said why would I need to book an oil change over a month out? His response, "we only have one mechanic." They have one mechanic for all the Volvo service and repair in Montgomery! What a joke! Plus, the oil change is over priced. I won't be going to any Jack Ingram businesses for anything. A joke.
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September 2023 by Bill
Had to get some recall work performed and Tom did a very professional and timely job on my Volvo. I would highly recommend their service center.
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September 2023 by Dan W
Longtime Volvo owner here; I had recently found a V60 through Volvo's nationwide CPO search tool and reached out to Jack Ingram via their online form. Lashondra in online sales was very responsive and helpful before referring me on to Robbie Poole.Robbie was not responsive on the vehicle despite multiple follow ups. He was never able to answer all of my questions, including completing a video walk around and sending the CPO certification checklist. I tried contacting the dealer in efforts to find another salesperson to assist, but was told Robbie had initially started the sale process and I would have to work with him only.The whole experience was odd, unprofessional, and disappointing considering the many positive reviews of Jack Ingram. I have never been in a position before where I was ghosted by a salesperson and dealership staff while actively trying to purchase a vehicle.Additionally, it was my understanding from the Carfax that that particular V60 had been sitting on the lot for months unsold. No wonder given how I was treated.Update - Response to Dealer: My last offer during negotiations was for the asking price. I was still ghosted by Robbie and another salesperson I spoke to. If Jack Ingram did not want to do business with my full offer, it would not been so difficult to reply back and say so.
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September 2023 by Chuck Tigner
Very professional and prompt. The best service department I could ask for.
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September 2023 by OWP
Appreciate the service and attention to detail.
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September 2023 by Sam Lazarus
Jack Ingram Volvo, one word, AWESOME.
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September 2023 by Murray Rothbard
The part replacement was performed without hiccup and exceeded my expectations. This has been the case each and every visit.
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September 2023 by Stefania Jones
This is my third car purchase from Jack Ingram and I love it more than ever.
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September 2023 by Roald Torres
Great Service! Made an appointment, showed up and they took care of my car and me. Highly recommend them.
Update 30 May 2023:
Still great service!!!
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September 2023 by Robert Lewis
Service was great complete with a car wash!
