-
August 2024 by Monica Davis
When you pay your deposit...it does not subtract from the total price as it SHOULD. The owner will tell you its a holding fee; and when I paid the braider, she added her own tip as well.(she didn't give me an option to choose the amount).. It was good customer service when I walked in, but before I left and asked questions about the deposit...the responses were short and rude...as if asking a question about their impromptu fees was a problem...pls be aware of this...
And I don't know their language, but reading their body language and facial expressions they definitely be talking about their customers as they sit and leave ?...??♀️
-
April 2024 by latasha pernell
This was my first time here. I made an appointment a week in advance. From my experience today, it really doesn't matter if you are a walk in or have an appointment. They never asked me who I was or looked up appointments so that was a waste of a deposit.
The place seems very disorganized and transactional. No music or entertainment besides listening to a foreign language the entire time. I showed my braider a picture and it is nicely done. It also didn't take long to do. However, overall, I wouldn't come back unless for an emergency. I just didn't like the vibe.Good customer service and professionalism means alot to me.
-
April 2024 by Licia Bae
Did a really great job on my medium micro braids. Great customer service. Clean bathrooms.
-
March 2024 by Morriah G.
My hair was pretty, but they were braiding with their mouths. Highly unsanitary. They don't really talk to you at all. Too rough on hair, and when I tried to pay with card there was extra unnecessary fees. I also paid my $10 deposit that apparently didn't go towards anything. I will never come back and I don't suggest you go! I was supposed to pay $100 dollars and paid 115 total. You can definitely get better professionalism somewhere else! 1/10 wouldn't recommend
-
January 2024 by Mercedes Freeman
This was my first visit at FA braiding and I got knotless braids and I must say I LOVE THEM! They are very neat and quick with their service. I will be going back whenever I need any more braids!!!
-
January 2024 by Natasha McElroy
This was my second time coming in to FA braiding the first time omumu did my hair the second time Victoria did my hair both girls did very good. All the girls in there braid really good they got them hands. They do good from the braids, to make up, glueless wigs, sewins etc. They have great customer service and they make you feel welcome and comfortable I like that. I know when I want braids I’m coming back here. These girls are good they get you in and out. FA braids the place to go ladies don’t walk run to this place. You won’t be disappointed.
-
January 2024 by ariel brown
I always go here when I want braids! They all do a wonderful job; always have neat partings/braids and the ladies are nice. If you want neat braids that are going ti last you a long time, I recommend this place ?
-
December 2023 by Dashona Magwood
Did not braid my hair as the picture and texted someone who wasn’t even there and specifically asked did they know how to braid the style then my hair was braided extremely tight I will not be returning here
-
December 2023 by Tyneidria Harvell
I love my braids but they did not listen to me when I asked them for brown and black braid colors. I know I told her brown and black because she asked me did I want it like hers. She only gave me black braids. I wish she would have listen to me that’s all.
Thanks for apologizing but I drove down from Huntsville, Al to get it done with you all.
-
November 2023 by A B
Nice people
But they braided my hair how they wanted to . Not what I wanted and paid for .
I had two people on my head , one braided differently from the other .
My braids wasn’t the same length nor size . They parted my hair with zing Zangs in the back and thought I wouldn’t notice. I didn’t ask for zing zang knotless braids . The girl that did the front of my hair half way braided the braids like literally. They policy is a week to come back and get your hair fixed I went on a Sunday and told the lady I’ll be back Friday because of my work schedule she said I had until Wednesday. Like what ?? So I went back on Wednesday like she told me too .
I spent 200 dollars and wasn’t happy I’ll never go back . People work hard for they money not to just give it away to unsatisfactory customer service.
“ Update”
The owner seems to not know how to take criticism/ bad feedback. She seems to be very snappy and telling everybody to stop lying . How is people lying when it comes to giving feedback on the customer service.
A month later
My hair is shorter I can tell the lady Burnt my hair with the lighter
-
November 2023 by deborah echols
Great experience as always. Their quick and always do a awesome job. I'm always pleased
-
October 2023 by Alexis Burton
Nice peopleBut they braided my hair how they wanted to . Not what I wanted and paid for .I had two people on my head , one braided differently from the other .My braids wasn’t the same length nor size . They parted my hair with zing Zangs in the back and thought I wouldn’t notice. I didn’t ask for zing zang knotless braids . The girl that did the front of my hair half way braided the braids like literally. They policy is a week to come back and get your hair fixed I went on a Sunday and told the lady I’ll be back Friday because of my work schedule she said I had until Wednesday. Like what ?? So I went back on Wednesday like she told me too .I spent 200 dollars and wasn’t happy I’ll never go back . People work hard for they money not to just give it away to unsatisfactory customer service.“ Update”The owner seems to not know how to take criticism/ bad feedback. She seems to be very snappy and telling everybody to stop lying . How is people lying when it comes to giving feedback on the customer service.A month laterMy hair is shorter I can tell the lady Burnt my hair with the lighter
-
October 2023 by Gloria Reed
Great service but I didn't like how the stylist was like u come on. Than said sit here in a rude way. I love the retwist it was my first time. They need to work better on customer service and at least greet u.
-
September 2023 by Sharmica Jones
I just moved to the city had been here less than 24 hours I googled hair braiders saw pictures online and booked it took less than 5 hours from walk in to walk out and I got micro braids the ladies were very friendly and laid back my type of people we had laughs most of all they had fun and my hair turned out better than even I expected it’s been 24 hours since I got it done and I’ve had at least 50 compliments I will NOT be going anywhere else this is my home for hair braiding THANKS IDA!Service: Braids
-
September 2023 by Ebony Johnson
I wish I can give a zero! The absolute worst customer service. Second time coming to give them another opportunity but was met with me we can't do your hair because they didn't have the hair. They wanted me to provide the hair and still pay for full service that included hair. Then after I chose another style, they proceeded to tell me I have to brush my own hair. I will never be back. They can only do box braids, anything else they will not want to do.
Update: the service is terrible. Period. I could on and on but I choose not to.
