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November 2023 by Keundra Cummings
Dwyane was EXTREMELY helpful! He literally helped me pick out my whole living room. From the sofas to the entertainment stand and tables. Best sales representative I’ve ever had contact with!
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November 2023 by Derek Benoit
Horrible customer service. Had 3 refrigerators arrived all beat up. The delivery guys damaged my screen door as well. I called to let Conn's customer service to let them know that their delivery guys damaged our home. We heard them drop the refrigerator, damage the screen door and the second attempted fridge. They said they would call us back to take care of it. Never heard from them again. Do yourself a favor and do not deal with these people. The salesman in the store admitted their delivery guys are terrible. Avoid Conn's at all costs.
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November 2023 by kizzy thomas
I went in to purchase a living room suit and they was supposed to deliver it that Saturday. So I was waiting no one showed up. I called the warehouse they said you are scheduled for next Friday cause they only deliver to my city once a week and that on Fridays. Okay so that next Friday roll around I called warehouse to see if they still delivering today. No you not on the schedule because one of the piece not in stock we email the store to let them know. No one had call and told me anything. So I had to go back in store and pick out another suit. And it won’t be delivered to Friday. I feel like the store should have made an exception on bringing it out the next day or two because they didn’t do the job of notifying me and giving me the right information. If they cared about the customers they would have made it right. I didn’t get a discount and they didn’t make any exception of bring it earlier. Bad management.
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November 2023 by Yolanda Simmons
Sales associate Ms Gloria was outstanding, professional, very knowledgeable and nice , which what sold me on shopping her at Conn’s. Thanks for having such a superb Employee and Company!!!Sincerely,A satisfied customer ( Mrs. Simmons)
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November 2023 by Blanche Bors
Previously I had gone into the store to look for a refrigerator, partly because I had received a "you have been pre-qualified" offer. I was TOTALLY IGNORED, even when I walked by the service desk where 2 employees were standing and talking with each other! No one attempted to help me, no one even acknowledged my presence! I was very insulted, thinking i didn't look rich enough for them to be bothered, or because I am white or I am a senior citizen. I was angry, really.But Jesus gives second (and more) chances so as a follower of Him I needed to do the same, so I went back on Nov 1, and I'm glad I did! Tracie Sanders redeemed Conn's horrific past by first acknowledging me during a lull in helping another customer, then giving me not just excellent customer service but the BEST shopping experience anyone could ever wish for! Tracie listened to my concerns, apologized for Conn's previous misconduct towards me, offered suggestions, gave me time to think about her suggestions while she assisted other customers (with my total agreement and admiration of her multi-tasking skills), verified answer details to some of my questions, all while making me feel absolutely NO PRESSURE to purchase anything and making me feel like I had made a great new FRIEND at the same time! Tracie is amazing! I wound up purchasing a refrigerator well within my preferred price range and she didn't try to pressure me into a higher priced model. And when I found it on Conn's website at $100 less if ordered online, Tracie even said she would understand if I wanted to order it that way to save money since I'm on a fixed income. But since she wouldn't earn commission on it, I purchased it thru her at the store. After all she had done for me and how she had treated me, I wasn't going to cheat her out of her income! In my opinion she had more than earned her (relative) measly commission, although I have no idea how much it was.I shall recommend Tracie Sanders and Conn's to everyone, and she is who I shall ask for everytime I plan to purchase anything!Thank you Tracie for being you and giving the ultimate shopping experience and customer service to everyone!
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November 2023 by Laurie Rapp
Corey went above and beyond. He has been the best to work with at Conn’s. He has the best customer service. You can tell him what you are looking for and he gets it for you…..
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September 2023 by Skyler Breaux
The sales people are great! The manager there is trash, worst customer service i have ever experienced. First time i had many issues but decided to give another chance. Sure enough the second time i use them. I have even more issues. This place needs new management.
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September 2023 by Kirsten Dortch
Very friendly, informative, answered questions with a great deal of knowledge about his merchandise. Made sure I understood the terms and agreements on every part of my purchase. I would highly recommend Conn's to friends and family.
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September 2023 by Chris Stabler
Cory is very professional and will try to work with you to get the best product for your money and he has the knowledge to help with decisions that you may not be familiar with and he doesn’t push you to buy more than you need or want. If you have electronics questions he is your man.
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August 2023 by Rick Villejoin
Purchased $5000 worth of furniture. First delivery, the bedroom was the wrong color. Salesperson told me he could just about guarantee me I would get the correct furniture by the Friday ( 4 days after original delivery). That did not happen, it was instead scheduled for the next Wednesday (10 days after the original delivery). While waiting for that delivery, the recliner on the love seat broke. Then when the rest of the bedroom was delivered on the Wednesday it was still missing a piece, so another delivery day had to be setup, which the new date still hasn’t been given to me. That’s going to be three days o have to take off from work to receive a delivery that should have been done the first day. I called the store and there is no remorse or consideration given to our situation by the store. I am still being charged for delivery charges even though it wasn’t done properly. I will never use Conns again and will tell anyone who asks how poor the customer service is.
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August 2023 by Janice Martin
Dwayne Mumpfield is the very best sales associate in this business. They were extremely helpful and the service is exceptional. I would recommend this place for everyone that's looking for furniture/appliances. My daughter and sister also had the best shopping experience ever. Thank you Conn's manager Tavien. See you guys again real soon.
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August 2023 by Barbara Demus
Welcome environment!Friendly customer serviceKnowledgeable about the appliances that I was interested in.Prices comparable to other stores..A great brand selection on a variety of appliances..Well organized store!Planned to purchase other appliances & furniture
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August 2023 by Gail W.
Did not want to honor a coupon. Difficult to get to the right person when I had a problem. Not customer friendly once the sale is made.
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July 2023 by Derek Garvin
The associate was very helpful and the manager was polite and came over to thank us for purchasing from them. Selection was excellent, very pleased with my shopping experience
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July 2023 by Brandon Chappell
Darn good customer service and felt welcomed as soon as I walked in. Fast and very professional. 10/10 highly recommend
