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November 2023 by Kimberly Jordan
I needed a quote concerning a matter. Ben Pugh was immediately available and able to give me what I needed. I also emailed him the next day. He response blew me away. I got it within an hour of asking.If you're looking for an insurance agent, contact the Ben Pugh Agency...Allstate. You're in good hands with any of them.
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November 2023 by Vivian Randall
My experience with All-State Insuranc is awesome. Mr. Pugh sat down with me and took the time to gave me the best deal I could afforded. After talking and buying home and car insurance with All-State, I would recommend them more than any other insurance company, and I have been with so many. I recommended a friend, she bought car insurance, and she thanked me for taking her too talk with Mr. Pugh.
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September 2023 by Altara Bosby
So unprofessional the ladies that he have working for Ben Pugh Agency are lazy they do not call back or give you the correct Information. THEY ARE RUDE AND ACT LIKE THEY DON't like their jobs. No Help!!! When Tonya was there she was great...Kay or Kim I would not prefer anyone to themor this Agency .
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July 2023 by Butch Mann
We've been with them for almost 50 years now. They are the best to do business with.!!!
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June 2023 by Ti'Erra J
The service has been great for the 8 years I've been with the company but customer service needs some improvement. I don't understand how someone can talk to a customer so rude and nasty.
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June 2023 by Sonya Darrington
I have been with this company for 8 years and no complaints with the business side but customer service needs more training. I would have rated them 5 stars otherwise. Please learn how to talk to your customers, I wanted to hang up the phone or asked to speak with someone else.
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April 2023 by matthew waldo
This branch is terrible the customer service agents are rude and ignorant. I would never recommend this insurance company to anyone. Avoid them at all cost when I say terrible I mean terrible.
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January 2023 by Peggie Garrison
Allstate is prompt with claims. I have never had a problem with their service.
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August 2022 by Jason Kabel (Lamp Man)
After 20 plus years with our previous company, Ben, Buddy and Kim made us feel welcome to the Allstate family. They also cut our rates by 50% across the boars. Plus they always answer the phone in manner I can understand.
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June 2022 by Freespiriting xo.
Called to get some assistance with my dad's plan on 6/17/2022. The lady that answered was unbelievably rude!! I was in complete shock that someone was able to have a career in any kind of customer service with poor communication and customer skills. Not sure if this company even cares but you need to keep an eye out on who handles the phone calls!!
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June 2022 by Kari Evans
The Pugh Agency has always gone above and beyond for me! They've watched me grow up by first insuring me at 22 and have been there for me anytime I've needed them for almost 20 years now!
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May 2022 by Jason Kabel
After 20 plus years with our previous company, Ben, Buddy and Kim made us feel welcome to the Allstate family. They also cut our rates by 50% across the boars. Plus they always answer the phone in manner I can understand.
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March 2022 by Judy Patrick
I've had Allstate for insurance for as long as I can remember. This agency is ALWAYS kind, helpful and pleasant.l
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May 2021 by Ben Strong
I really like this agent. He and his staff are quick to respond and will do everything in their power to help.However, if you have certain types of claims, they have no option but to pass you to a different (basically faceless) claims agent who (whether due to lack of care or too heavy workload) can take an extended amount of time to work everything out.
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January 2021 by LaVonda Blair
Spoke with Buddy this morning for assistance to resolve a billing concern. He was ready, willing and able to help. Very professional office! They set the bar high.
