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February 2024 by Nadhem Dbwan
Very bad customer service
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December 2023 by Life in Camo Media, LLC
Quick and easy reservation online for a special request vehicle. Polite employees at the desk who assured me of my happiness with the transaction. They even took the time to walk me out to the vehicles so I could choose which one option I wanted. The truck was clean and exactly what we needed for the trip.Check out was just as easy with an employee meeting us in the drop off lot to close out our ticket. I highly recommend this location.
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September 2023 by Donnie Brown
Excellent customer service. I arrived a day early and they were able to accommodate me with very fast rental process.
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November 2022 by Caitlin D
Rented with Alamo Montgomery Airport twice this past year and both times I was completely satisfied with my rental. I was skeptic after I read the reviews but they were the only ones open late so I had to choose them since I needed a late pickup time. Both times the cars were extremely clean/ low mileage. And the staff I dealt with during pickup/ drop off was extremely nice and helpful. I will definitely rent with them again, so far no complaints.
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July 2022 by Kimberly Carter
I booked this rental in advance because we knew our family member was getting close to their transition from this world. I was told different information in reference to the deposit. So I double checked with the MGM (Montgomery) location and was told there was a deposit of $300. I called the customer service line back and tried to see if I could get a lower deposit since I was given the wrong information. I also asked if they could just charge the deposit and then take the payment once I returned the car. I asked if I could do a split deposit. No one tried to help just kept giving the same “ I’m sorry “ line but stayed firm in me needing to have the deposit so NO don’t rent from them they are untrained and very cold hearted with no care for people. I’m truly stressed behind this because I have to leave for Tennessee tonight and now I have to find other accommodations on top of dealing with a funeral.
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June 2022 by L Rob
Went in this morning 6-7-22 at 9:00a for my reservation paid the Lady and she told me to wait about 25-30mins I said okay cool. I told her I’ll just come back around 10ish give you guys time to get the car ready I told her my accommodations my brothers was going so we needed the room. She stated she called me but I never received any calls from the number I called to see what’s going on now mine you it’s going on 5p now. Went up there to see meet the Lady there now she wouldn’t tell me her name very rude unprofessional for no reason when you guys ran my card for almost 600.00 dollars. Yes I was a little heated because you have my email also you could have sent something or tried your cells phones you guys be on LOL!!! But to be treated like an animal no reason when you guys made the mistake don’t make sense please make it make sense for me. I wouldn’t spend my money you again!!!!
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February 2022 by Gerard
It was a pleasureable experience. The young women working there are friendly, polite and courteous. The people taking care of the cars in the lot are the same.
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July 2021 by Myesha Floyd
Up until today, I have had really pleasant experiences with alamo. But today was a complete disaster. I had booked a reservation with alamo prior today which was a week ago. And then today I received a call from alamo telling me that I was on a waiting list and that I would get a call back when they received more vehicles. And that was at 11 something this morning. I waited up until it was time for the reservation and decided to go up there since I may have been overlooked and they seemed to be busy when I had called up there prior. When I got there after viewing the lot I seen SEVERAL vehicles and don't get me wrong they may have been reserved for people and most cars were SUVs, if I had to drive one of those I would have to get where I needed to go. But that was not an option either. And if I'm charged for a rental I can't even get, I will be extremely angry.....until they get their deceiving inventory together I will NOT be booking with again! It makes no sense that all those cars were on the site today and I can't get a single car!!! I'm fed up with them..
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July 2021 by jrpark05
I'm renting a car from Alamo, Montgomery airport at the moment, and the car is in great condition, at a great rate, and when I had a few questions about the car, I was helped promptly by a man named Shed. The fuel in my car was not on full when I picked it up, and Shed handled the situation quickly and effectively. Just remember everyone that places like this are understaffed because people would rather send on their butt and collect unemployment rather than get a job. I appreciate their effort.
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July 2021 by Angela Addison
Was supposed to have a rental ready this morning, pick up at 9 a.m. Booked 2 months in advance, they call and say they overbooked, canceled our reservation. Don’t rent from this organization!! Put us on a list, we leave today, have reservations! They could have called yesterday who waits till the last minute???!
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April 2021 by Brittany George
Made a reservation almost 2 weeks ago. 15 minutes before pick up get a call saying there are no vehicles available. Terrible customer service. What is the point of making a reservation when you won’t even honor it? Completely derailed plans as the vehicle was needed for an entire week. Will never make a reservation at this location or with this company again.
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April 2021 by Darius Bettis
Decent service but the staff were not their jovial self....they seemed stressed
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April 2021 by Tabatha Kemp
We called and confirmed that there would be cars available and made a reservation for a specific time and they call us 30 minutes before our pickup and said that no cars were available. Why let someone make a reservation when you knew that you didn't have the cars. It's very unprofessional to lie about something like this.
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November 2020 by Jack Coupland
Would give zero if possible. Alamo staff was opposite of helpful. Was assured and verbally guaranteed a vehicle would be available after making a firm reservation. No vehicles. And staff were zero help or even interested in helping. Enterprise found a vehicle and had to wait another 45 mins after being told it would be “ready in 15”
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November 2020 by Joe Hernandez
Great service, very smooth process!
