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January 2024 by Anthony Cason
O -My-Goodness !! What a mess I called AAA and was given a total tun around and I wanted to join !! Whom ever the lady at the Alabama head office needs to be fired . it's a shame when you can't even give them money...
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September 2023 by Lesley Holmes
I reserved a car on Thursday for Friday not knowing that's a popular day. Everything went through, got an email Friday saying they didn't have any cars.
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September 2023 by Cindy Missildine
My husband called to get roadside service today 8-9-2023 he needed a battery the dispatcher called someone in Clanton AL. the man called him and he said I don't have any batteries but I will come jump you off then a little while later he called back and said I can't get out of the parking lot my husband just told him to forget it and he had a client of ours to jump him off. I called roadside services back and the lady was very nice and said she would cancel himcand made notes of what I told her. If this is the way they respond when they are called to assist someone I do not want any part of this. Very disappointed we pay AAA and they use this kind of idiots. After my husband told them he needed a battery I thought they would bring a battery!
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September 2023 by Jennifer Moorer
On 08/23/23@9:55 called AAA and spoke with a young lady and she had the nasty attitude ever never responded to anything unless a asked is she still there so I guess I want be buying my membership next year#sadddd
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October 2022 by Veronica E. Tarrance
The agent was helpful and nice during the initial process, but my car insurance premium increased shortly afterwards. My insuranceagent won't return my calls so I am definitely not renewing at a higher rate without an explanation.
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October 2022 by F “John Doe” G
Had blow out on interstate and took over six hours for tow truck to show up. AAA really messed up on the dispatch and follow-up. Barely use their services but when I need them they fail me.
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August 2022 by Frank Goodwin
Had blow out on interstate and took over six hours for tow truck to show up. AAA really messed up on the dispatch and follow-up. Barely use their services but when I need them they fail me.
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June 2022 by Cates Cube
Something you as a consumer should know. Is to call in these reps get a commission so you will pay a higher fee, rather go online on their website posted here and you will pay a lot less. For instance the rep fee told me $112 + $20.00 set up fee.. I asked to waive the $20 set up fee and I was to receive documentation of the offerings for roadside assistance. However I never received and so I looked online to see if I could see these details and yes I could and not only that paid only $85.00!! Who wants to pay more when you can save. I highly recommend to use the Capitol One app on Google which will save you an extra $5.00.
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April 2022 by Rita Johnson
AAA has top notch service technicians! I can't say enough good things about Bryan Martin who has come to my aid twice in the past month. He was prompt, professional, knowledgeable and he greeted me with a smile. (Something that goes a long way in these days of poor customer service!)
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March 2022 by John Doe
I work in highway patrol and always passionately hate working with triple A they will always give you a wrong time of arrival that will almost always be several hours late. This is because that use wreckers and services that are NO where near your location. If I’m in Shorter, AL there is absolutely no reason they are send a company from Georgia
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January 2022 by Macie Gibson
Absolutely useless. Not worth the money AT ALL.
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January 2022 by Jason Almon
AAA is in a league by themselves!I’ve tried several other roadside services, and they don’t come close to the professionalism and prompt service you get from this first class organization! It’s a no brainer!
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September 2021 by Steve Huffman
My wife was strained with a flat tire 30 miles from home. She called and AAA advised someone would call her back with an eta. Never got a call back. An Alabama Power truck stopped and the guy changed the tire for her just before dark and she got home safety, no thanks to AAA. AAA did call at 11pm to ask did she ‘still need a tow’. We have been a member for 13 years and have usually got good service, but when one needs emergency service- nothing less will do, that’s what we pay for and expect with every call!
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September 2021 by Carolyn Thompson
They are always there when I need them in a quick manner! Love having triple A
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August 2021 by John foshee
great insurance but even better road side assistance
