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September 2022 by karah r.
I am not pleased with my pedicure nor am I pleased with my French tip full set. Wen I tried to ask the pedicure nail tech to fix my very slanted big toe he told me I was wrong and didn't fix it. And for my French tips, because they were short staffed I was rushed and there was uneven coverage of my gel topcoat along with many bubbles in my nails. Overall I'm just very disappointed in their quality of work for their prices. ($115)
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June 2022 by Ieshia E.
This place is beyond horrible when it comes to time management of letting the customers know how long the service requested will take. However, this isn't my first rodeo at this location yet I like to give people the benefit of the doubt .Instead of the common courtesy of telling someone it'll be 1hr until someone is able to assist you they'll get your hopes up by getting you seated and letting you sit. I got to this nail shop around 1:15pm and didn't get out until 4:45 after having to wait nearly 2 hours. I spent an unnecessary yet over priced amount of $100.00 for gel mani and pedicure on May 29th only to have my nails crack and chip and it hadn't even been a week yet and I'm having to go elsewhere to try and get them redone all over again. What a waste of time and money !
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March 2022 by Annabella W.
Ive come here twice now and both times my nails came out amazing. Each time was done by someone else, but both were done how I like them. The owner is very nice and attentive to everyone.
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February 2022 by Christain B.
This place is ok decent price. Nails where ok I would come again. I asked for a short coffin I got a medium. Some nails where spaced weird but nothing major to me. This is my second time coming. I will come back again.
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December 2021 by Christina M.
I just moved back to Madison full time after traveling back and forth from California all year. This place is so close to my house and I've seen it many time, but always chose to go somewhere else. I got there right after they opened and was put in a pedicure chair right away. I finished my pedicure and had to wait a bit for my dip nails, but it was worth the wait. I expected them to be busy right before Christmas anyway. Susan did my dip and I gave her a design the had never done before. She NAILED it!
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August 2021 by Yanely G.
Came for a pedicure. The lady was very gentle which is good but she didn't do anything to my feet beside a very gentle massage and painted my nails. Didn't even cut my nails down after being asked to. Not good quality for the price.
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June 2021 by Kate A.
Nice environment and location. Pedicure was nice with hot oil and massage about 2 min per leg. Massage chairs were great. However got to the car and noticed the crooked big toe which is definitely obvious with the red polish. Also they charge a fee for using a card.
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March 2021 by Lee Lee
She is so sweet by taking my Mom whenever I call. Plus, she offers a lot of services, she was applying fake lashes on a customer when we arrived & they looked sensational.
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January 2021 by trinitius pickett
I was excited to see there was no customers in there so I could get service right away. One of the most horrible set of nails I ever had done. I came out of there with three different nail shapes. I tried to tell the technician part of the way through. She did not accept it. She needs more training. Very dissatisfied to spend that kind of money and she wasn't friendly either. Stay away!
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January 2021 by Erica F.
Just came in for a pedicure and although there was no wait I now see why. The technician was not friendly and when she found out I only wanted a basic pedicure with no other services she was upset. I had to keep telling her my water was too hot, she only scrubbed my right foot with the pumice sponge. I basically paid for a foot soak , some oil and a hot towel.
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December 2020 by Haley R.
the charged me soo much money for a basic fill in . & the receipt said 82 they charged my card 98 ALMOST 100 FOR A FILL IN ! & i didn't even have gel nails. don't go to this place if you want a simple service they are full of s*** !
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November 2020 by Angie W.
I'm disappointed that I came here. I asked to get my acrylics off but the lady who did my nails said it would take too long and she had to close up the shop. The whole time she did them I felt she rushed. Instead of taking my nails off like I requested she just filled them THEN charged me for the length of my nails even though I came in with my acrylics on. She made me choose a color that would cover my previous nail color. Rushed I chose black. Overall, I felt overcharged as it was $80 to fill + regular polish them. I couldn't even ask about price the day I got them done because she wanted to close + leave. I called on Friday and spoke the manager however she said they always tell you the price before hand but I had another adult with me and she can speak that she didn't tell me how much the full was. I'm tired of paying people money to do a job incorrectly.
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November 2020 by Marquita Dailey Risper
Because it is fun too be at a place where u can hav fun
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June 2020 by Diana O.
DO NOT GO HERE! They had a random guy do my nails and he was horrible. Could not do the design I wanted and messed up my nail shape. He also messed up my pedicure and they had to do it over. I spent way too long and paid over $100 dollars for a crappy mani and pedi. You all should try and make sure the person doing the nails knows what they are doing. I will never come here again. Get your s*** together
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May 2020 by Kay Jay
I've been a consumer at XOXO for years. Lynn does a great job on my hands and feet. She has a down to earth spirit that makes me feel comfortable while receiving service. She could use some extra help though.