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July 2024 by Amarzaya Enkhtaivan
The employees are awesome. Especially Jaimee, she was very helpful and proficient
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May 2024 by Kirsten Jones
The absolute WORST location I have ever been to. The employees are not helpful at all and seem to try everything in their power in order to not help you. I have been a customer since 2009 and have had nothing but issues with this location and it’s always a different issue. I feel like they all need to be retrained on policies and how to handle customers. Today the light was green showing the lane was open and I sat there waiting an no one ever came to the intercom. I hit the call button just for them to tell me I had to pull back around because that lane wasn’t open. I left to go to another location because I am done trying to see what the next problem with them is going to be. I hope this helps get this location trained so other people do not have to continue to deal with this location’s problems. I will NOT be back there. This location has made me want to change my bank completely even if I have been with you guys for so long. Sincerely a customer that has reached their limit all because one location makes it as difficult as possible to get your own money. If zero stars was an option that would be the option I would choose for this location. Terrible business.
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September 2022 by Luan Nguyen
I came in to assist my mother in cashing a check from her life insurance company. If my mother wanted to give me the entire amount, I asked the teller what options I had. As a result, it was decided that cashing it would be the best option. Due to some complications, the teller requested the branch manager. The manager informed me that he was "unwilling" to cash it and that I should instead deposit it. What do you mean by "unwilling?" I asked. Is it written in the rules, or is this his opinion? He blatantly stated that it was a loan check and that he didn't know if it would be paid back and thus couldn't cash it.What kind of professional would imply that we wouldn't be able to repay a loan that Wells Fargo didn't even issue? His statement was irrelevant because it was between my mother's insurance company and her. It had nothing to do with our repayment to Wells Fargo. We borrowed against the insurance policy with a valid check from our insurance company. To which I replied that all they needed to do was verify the numbers on the check and call the issuer to confirm its legitimacy. We didn’t want to wait days for the deposit to clear as we couldn’t wait that long.That branch manager is a complete and utter moron. I told him I came in there a couple of months ago and tried to open a business bank account, and that when he refused to open it for me because he didn't know how to input it correctly in the banking system, I had it opened at another branch down the street without any problems. The branch manager's incompetence is astounding. I'm not sure how he got the job as branch manager. Do not attempt to go here. I'm seriously considering contacting a discrimination attorney about this because he's "refused" twice now, and oddly enough, both times do not seem like just a coincidence to me.My mother is in her mid-seventies, and we both felt humiliated in front of everyone when the branch manager discriminated against us by saying he was unsure if we would pay back the loan on the check. It wasn't even a loan from Wells Fargo; it was an already approved check from my mother's life insurance company, which we had borrowed against and paid for for years. Given his background in finance, the branch manager should have understood how that worked.We left this branch and went into another location down the street and it took the teller no more than 5 minutes to process my request, with no problems.
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July 2022 by Kaitlyn Higgins
Veronica was very helpful!! Best customer service!
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April 2022 by Fy Red
Service was very helpful and helped me with my issue with no problems
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March 2022 by Chris Bolton
Hi Theresa,I am not asking for information about the $500,000 savings account that Wells Fargo in Mobile, Alabama on Airport Boulevard created for my aunt and uncle in April 2016. We were provided all the account information through a subpoena by the Circuit Court of Mobile County that was issued by a court appointed attorney that determined that the savings account was “problematic” and was the product of “undue influence”.My aunt and uncle suffered from dementia which my stepmother documented when she executed a Springing Power of Attorney in March of 2016 to gain control of my aunt and uncle’s Vanguard investment accounts. The $500,000 that needed to be put in a savings account was the result of ill-advised trades that my uncle made.On the day that the savings account was created, it was document in a journal that my stepmother kept that was subpoenaed during the court investigation into my uncle’s estate that my uncle was confused, and my aunt demonstrated erratic behavior. This behavior was observed by Rebecca George and Steven Drews your bank manager and investment manager at the Wells Fargo Airport Boulevard. Furthermore, when my aunt and uncle were being asked if my stepmother should be named beneficiary of the savings account, my uncle was unable to answer, and my aunt refused to answer. In the journal, my stepmother testified that Rebecca George and Steven Drews were “witnesses” to it being okay for my stepmother to be named beneficiary of the newly created savings account.I don’t know if it is your policy to allow your bankers to act as witnesses for people to be named as beneficiaries for accounts of elderly clients who cannot or will not verbally approve because of their mental state, but if it is, you need to re-examine your policies.Wells Fargo failed to protect my aunt and uncle at a time when they were vulnerable to being taken advantage of by unscrupulous family members. What I am asking you to do is to address this with Rebecca George and Steven Drews at Wells Fargo to let them know that my stepmother claimed they were the witnesses that approved and allowed her to be named beneficiary of my aunt and uncle’s savings account. In addition, Wells Fargo should provide training for bank managers on preventing “Undue In fluence” in the creation of new accounts for elderly clients that demonstrate confused or erratic behavior. I will continue to share this story on all social media outlets to help make other consumers aware of the lack of controls Wells Fargo has to protect elderly clients from undue influence being exercised by those who are supposed to be in a position of trust but choose to prey on the vulnerable for their own personal gain. I have attached court documents that support the facts that I have shared.I look forward to your reply.Thank you,Chris Bolton
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December 2021 by Kevin Hu
The lady’s attitude is terrible. Never come to this bank again.
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November 2020 by P Hill
They get one star because even during Covid if your branch is open Customer Service should be your first priority. I went in to this branch at 1:40pm Monday, November 9th and wasn't done (waiting/opening a new account for a teenager & depositing the child's work check) until 2:48... Over an hour to open an account. Then while waiting on the so called teller tried to skip me to take a another lady he says was there before me (which I don't believe she was) he had now customer service and seem to have gotten a little frustrated with me for saying I was next. Luckily the branch manager Mr. Seale came immediately over to help, but it still took an hour to open that account. Thanks Mr. Seale, but this branch & maybe all the branches new but Customer service training & faster ways to service customers, no one should be sitting in a BANK over an hour.
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March 2019 by Matt Campbell
Friendly and quick ! Thanks Cody Branch WF :)
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March 2018 by Elberik
6 people in line, 4 avalible computers, 7 employees walking around... 1 teller actually helping customers. >:(
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November 2016 by april pasley
Very helpful staff.
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July 2016 by Justin Kaise -.
Fast and friendly service every time I have been here. Only three stars because of the lame monthly service fee.
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February 2016 by Riley Brenes
Worked with Tish. She is amazing.
