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June 2024 by Gabbie W
Just wanted to compliment Lorin on his excellent assistance and customer service when I went in to complete a transaction.
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May 2024 by Marvin Mohler
Be careful if you choose to use this location for prescriptions. The pharmacist on duty today is obviously not qualified for his job. I have had both monthly and 90 day prescriptions filled by Walgreens for more than 10 years. When I took my prescription to this location this morning I was first told by the cashier that they did not have the quantity required to fill my prescription. I asked how many they did have but she wouldn't say. I told her to fill it with the quantity available and I would speak with my doctor regarding the balance. She brought the pharmacist to the window and he stated he couldn't fill the prescription because it wasn't valid. He then accused me of forging my doctor's signature on the prescription and proceeded to tell me that it wasn't legal to fill a 90 day supply of the drug. This drug has been dispensed as a 90 day supply for at least the past 18 months. There are countless other prescriptions in the computer system that he could have looked at to both verify the signature and the quantity of past orders. He could have also picked up his phone and verified the prescription with my doctor but he refused to look at anything to verify the prescription. I know it is hard to find good help but I know of other retail pharmacies that have educated pharmacists, pharmacists that know how to verify a prescription if they have a question and also know the laws for the DEA in the state they are assigned to. Although I won't spend any additional money with Walgreens, I will provide the verification that he was unwilling to provide.
Buyer beware!
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April 2024 by Keith Barrett
We actually stopped by to pick up the grand children and take them to their home.
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January 2024 by Casey Mayhall
I’ve picked up photos from here several times and every single time the workers just do their own thing while I stand at the photo counter for over 10 mins.
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November 2023 by Eshala
Crystal, pharmacy operation manager, should work on her customer service or find a job that isn’t customer facing. She was beyond rude/cranky while I was picking up prescription just now. For her to be in a leadership position sets the tone for the other employees. I can see why the reviews for this location are so low. Look at management.
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September 2023 by Amber Shropshire
Never going here again! Waited behind 4 cars for an hour for the 3rd time!! ( all at different times of day mind you ) There is no excuse. HORRIBLE customer service.
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May 2023 by Theresa S.
Go to another pharmacy if you have a choice. My doctor office called in a rx to this pharmacy and they ran my insurance and told me it was 300.00 and said my doctors office would have to approve generic I called bcbs of al and they said patient has a right to have generic also asked if they were a good rx provider They were too interest in going to lunch than offering a solution Got the 300.00 medication for 59.00 through good rx Poor customer service Took an hour and a half to get medication
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November 2022 by Lisa Long
Worst pharmacy ever, the pharmacist woman will tell you that you cannot refill until after your pickup date should be, then they will put the wrong dates on your bottles to make sure you don't refill a day early, that woman is straight hateful at this location. They will not put your refills on your prescription, I got home and noticed my refills said 0 when it was actually 5 and no apology or anything was ever given to me for this mistake. I've never seen any pharmacy this awful in all my life that woman needs to not work in a pharmacy making mistakes with people's medication like she does
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July 2022 by Dale Hall
I can’t tell you the number of times I have tried to enter the store at 5am only to be turned away. It seems as though the cash registers are broke every 3rd day. Or there’s a line 10 people deep in a Wal-Greens of all places.Don’t get me started on the number of times the employees called in sick. They shut the store down for just about anything. It blows my mind that there are store managers making more than $50k a year and these managers can’t open the front door at least.Today’s excuse is “cash only”. This is 4th or 5th time this has happened to me. I only go to the store like once every 2-3 weeks or so.
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April 2022 by Lisa Saturday
I had a horrible experience with a rude pharmacist at the Walgreens in Mobile AL on Airport and Mcgregor this past Monday night around 9:45pm. I had called previously and been put on hold by a pharmacist after getting through the painful call automation process. The call was dropped. I then called back and asked the pharmacist to please not put me on hold as the call had been dropped previously. I was sick, coughing my head off and needed pulmicort inhaler. I was asking her to check on the availability. When I asked her to not put me on hold, she hung up on me. You cannot believe the frustration and upset this caused me. I was driving 30 miles to this location this past Monday night and wanted to know if the drug was available. I was fighting the automated call system to try to reach a human and first my call was dropped and then I was hung up on.This pharmacist needs to be put on warning. It’s unacceptable to treat customers this way. Secondly, not a single Walgreens in south Alabama had pulmicort 180 mcg inhaler in stock, unbelievable. Third, your automated phone system is a nightmare, when I say “speak to pharmacist” 20 times it should put the call through.The next day I called CVS and they told me which location had the pulmicort and I picked it up. They were friendly, efficient and even gave my dog a treat. When it comes to picking a pharmacy for meds not covered by my insurance you can be pretty sure it won’t be a Walgreens.
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March 2022 by Matthew Hannon Miller
This is the worst Walgreens in the Mobile area! Pharmacy staff always has an attitude. Store staff isn’t much better. Long waits on the phone and in the drive-thru for pharmacy services. Tonight (3/16/22) visited the store at 7:15 PM and the Pharmacy Drive-Thru was closed — this happens often. The Pharmacy drive-thru is regularly closed down at dusk, why I don’t know. I have called and emailed about the poor service at this location and nothing is ever improved. Good luck if you ever have to call them about a prescription, you either wait in hold for a long time or when you do get a “member of the pharmacy staff” they have an attitude and can’t answer simple questions.
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January 2022 by Mr Dave
I was paying out a lot of co pays for meds, so I started to call around and compare prices. Turns out meds were cheaper than the co pay at other drug stores, so money talks and I changed companies
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November 2021 by Matthew Miller
I’ve been waiting in the pharmacy drive-thru today for over 45 minutes. This location is so slow now. When I pulled up there 10 cars in the pharmacy drive-thru line. Tried calling their corporate office, was on hold to talk to someone for 35 minutes before they answered and all they said was “I will file a report and send it up to our management department so they will be aware”. This location also closes down their pharmacy drive-thru now before 7:00 PM each night. This Walgreens location needs some management help.
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October 2021 by rachel w
Went to go get my covid test done here. I signed up online for it, but I got up there the next day and the pharmacist was so rude to me. Mind you this is the third time I’ve went to a walgreens for my test, but the first time I was treated as if I was infected! She didn’t explain anything, gave me this wide eyed crazy look the whole time, and she didn’t tellme anything about how my results were going to come through. To be frank, I don’t think she knows what she’s doing. It’s been three days and I still haven’t gotten any results back for my rapid test.
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October 2021 by Mercedes Green-Pate
Okay so the actual pharmacy on the right side has been super rude numerous times they are so quick to say there isn’t a prescription there for you meanwhile it’s next door at the community pharmacy. Now the community pharmacy is amazing and friendly I love the staff and absolutely love Josh he’s so amazing and helpful. I highly recommend you just use the community side for your folks verses the other side because they are super rude , slow, & always come with an attitude.
