March 2020 by Dj Brown
If I could give a negative 8 stars it would still be too high. On 8.28.19 I redeemed my car and the paperwork was sent to United within the hour. When I called to request the address of where to go to pick my car up, I was met with a snarky "Ma'am our lots work by appt only and the next appt available is Tuesday 9.3.19". 7 days?? In the meantime I'm paying for a rental car out of pocket. My lienholder even called to question. I took the appt, my lienholder verified my appt, today is Tuesday the 3rd and I called this morning just to verify, mysteriously the appt dissapeared. I've spent 4.5 hours of my off day trying to get some satisfaction from this, but basically it's "yes, we've been paid and the paperwork is clear, but you can go f*%@ yourself, we can do what we want." I now have an appt for Thurs 9.5.19 @12:30pm. I also filed a complaint with the Better Business Bureau (That makes 12 for this company, btw) and will be seeking restitution for monies owed to Enterprise Rental because of United's business (or lack thereof) practices.UPDATE - On Thur at my appt time I arrived with my daughter, who was on her lunch break from work, to claim my car. Upon entering the lot, damage was clearly visible on the pass. side wheel well. We entered the office and the staff was nice and accommodating, at first. I discussed the visible damage with the employees (3 ladies) and was told that after I signed the necessary paperwork they would bring the car up and we could mutually document the visible damage and they would forward to the complaint dept for instruction on what to advise me to do. Then as I'm presented with documentation to release the Company from any liability, they head out to move the car near the office and it won't crank. Maybe because instead of 6 days at their lot, it was witheld from me a total of 15 days and God only knows what was done, as far as lights being left on, etc. After I state at the bottom of each form that I do not release United Auto Recovery or GM Financial, their contracted employer for this transaction, or either of their parent companies or subsidiaries from damages both visible and those not known at the time of signature, and that a certified Kia Technichian would fully inspect car at the soonest moment after leaving this lot. When I asked for the paperwork, I was told I could not have, that I would have to request from GM Financial. What?? So while there, I called the corp number to get them to ok the release, they told me the same thing. I wasn't leaving without the papers and as this was going on they got my Forte cranked and moved. We each documented pics and I realized the car wasn't running any longer. When I brought this to their attention, I was told I must've done something. You were standing right there with me, I looked inside to see if the key was still turned! She got the gentlemen over to jump the car off again and he preceded to tell me it was my battery, it was bad. Funny, never in 2 yrs had an issue, but now I have under carriage damage, bad battery and according to the vehicle condition report every single square inch of the car is scratched. (See pic of form below, however It was not) I had a practically brand new car before this nightmare and If I could have gotten the dealership to look at it today I would have, but it will be Friday a.m. before I can. I was advised to bring home and park until and that is exactly what I have done. Oh, also when the car went dead as we're inspecting, they received a mysterious and timely email advising them to make copies of my signed paperwork and give to me. My daughter suggested to them that it probably had nothing to do with the fact that my car went dead again. I sat there while on the phone with GM documenting the whole incident and explained that I did not have cables, and I wanted to make sure it held the charge. We were told we needed to leave bc they were about to close. It was 3:10pm they "Close" at 5pm central, i continued the conversati
